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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the customer service, highlighting quick responses and helpfulness in resolving issues. Many found the support team to be excellent, especially when dealing with order modifications, replacements, or delivery concerns. However, opinions are mixed regarding product quality, order accuracy, and delivery services. Some people were dissatisfied with the product quality, citing issues like peeling logos after washing or receiving items that felt fake. Others experienced problems with incorrect sizing, receiving the wrong item, or significant delays in delivery, with some orders taking much longer than expected or even getting lost.

What people talk about most

Product

Users describe ambiguous interactions with product quality and authenticity. While some customers praise the... See more

Order

People report ambiguous experiences with order. Many customers experienced significant delays, with some... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the quick response times... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers express significant dissatisfaction, citing... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers report long delays, with some orders taking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was a better experience once I got support involved. Hopefully order is shipping today as expected. I would have preferred to exchange the shirt that did not fit back but the alternative of getting a... See more

Rated 4 out of 5 stars

Although the tracking website is delayed, the product was delivered reasonably fast. The size I chose was not right and contacted Customer Service. They were EXCELLENT! Quick and easy with a new re... See more

Rated 3 out of 5 stars

The order seemed to take a long time to arrive. Indeed after a while I began to check tracking which didn't seem to be working. Eventually I emailed to say there seemed to be a problem, but as it happ... See more

Rated 5 out of 5 stars

Earlier today (Saturday) I emailed to ask if I could modify a prior order. I received an email (maybe) ONLY an hour later. Modification allowed. With a link to a simple single page to process the... See more


Company details

  1. Outdoor Sports Store

Written by the company

Your trusted store for all things Football (Soccer) merchandise.


Contact info

3.7

Average

TrustScore 3.5 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Service

The company responded to my emails about shipping times and was very customer friendly in regards to my requests. I appreciated their customer service very much.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Order Query

Were very quick to respond to an order query I had and resolve to my satisfaction. Very pleased with the customer service.

2 January 2026
Unprompted review
Rated 4 out of 5 stars

Customer support good

Customer support was satisfactory. I received help to change the size of a jersey within a reasonable timeframe with a good outcome.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Be warned about this company!

I have reviewed them previously but I think people need to know how bad they are. I should have not gone with the cheap option. Bought a Barcelona shirt with a name and number on the back for my son. Paid £20 for express delivery. Came a week late. Took a month or so for express delivery. The shirt name and number disintegrated after the first wash. I asked for a refund. They said they would give me a replacement shirt if I wrote them a good trust pilot review. And won’t give me my money back. I bought the shirt again from Barcelona FC directly and paid express delivery. Shirt came from Spain two days later and hasn’t disintegrated. Don’t take the cheap option like me!

18 December 2025
Unprompted review
Rated 4 out of 5 stars

Forest shirt

I ordered a forest shirt which my husband already had. I have exchanged for another one and the customer service team were great.
The delivery is what it states.
The shirt which I purchased was in good condition and will wait to see what the other one is like. All in all the service has been good on this occasion.

5 December 2025
Unprompted review
Rated 4 out of 5 stars

I ordered the New Chelsea kit

I ordered the New Chelsea kit, there were some issues around shipping times which was quickly resolved by the support team.

I also downloaded the Shop app which provided up to date information.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and quality

Did their best to get my jersey to me on time and when FedEx didn’t deliver in time, they happily refunded me for my rushed shipping fee. Really top notch customer service experience and the jersey is such great quality.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

100% fake.

100% fake.
No QR codes on the label.
For such a lot of money the quality is disgusting.
My child received this as a New Year's gift and he was very upset that it was fake.
I bought it from this store because there were so many good reviews.

But this store sells fakes, not originals.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

We love the jerseys we ordered for…

We love the jerseys we ordered for Christmas gifts. They were great quality, but unfortunately didn't fit - pay attention to the size chart! Jersey d'Or customer service was excellent and resolved our issue very quickly by sending us a new size. I will be ordering again.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Fake Jerseys for about the same price as the official store

Chinese website selling fake Soccer / Football Jerseys for almost the same price as official merchandise. The quality is low; printing bunched up, sizing off, lettering and logos don't match. Their website (at least the one I accessed) states that they are selling 'Authentic' merchandise but they are clearly fakes that ship from a random address in Hong Kong. There website stated they are based in Toronto (utter BS). If you contact customer support you get replies from obscure email addresses. Do your self a favor, purchase the authentic jersey for your club and show your support!

19 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE

I will continue to write a review every day until this company is shut down. Please expect a temu version of a football top as when I received mine it was like tissue paper. I wish I could leave pictures as proof. THIS WEBSITE IS A SCAM, DO NOT WASTE your time!

17 November 2025
Unprompted review

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