The set arrived and looked nice. But when I put on the top, the side wasn't stitched. Looking at the top, I felt the workmanship was poor and was disappointed. The jacket and pants look and fit nicely... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
Company replied
Ordered the trousers mostly for work, but I’ve ended up wearing them on casual days too. They don’t squeeze at the waist and the fabric falls nicely. I also liked that they didn’t come out wrinkled fr... See more
Company replied
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almo... See more
Company replied
Company details
Written by the company
At Jennifer & John Charleston, we believe clothing is more than fabric — it’s an extension of who you are. Every piece you wear tells a story, and our goal is to help you tell yours with authenticity, confidence, and ease. Founded on the idea that fashion should never feel forced, Jennifer & John Charleston curates collections that celebrate individuality and timeless beauty. From everyday staples to statement pieces, our clothing is designed to move with you — through city streets, quiet mornings, barefoot sunsets, and unforgettable evenings. We don’t chase fleeting trends; instead, we focus on creating garments that feel as good as they look, season after season.
Contact info
United States
- jenniferjohn-charleston.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Horrible quality sandals.
Horrible quality sandals.
Can't wear them. To ship back is way too expensive.
Not recommended!!!
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the sandals did not meet your expectations and that you were disappointed with their quality. We understand how frustrating it is to receive an item that you cannot use, especially when return shipping costs are a concern. Your feedback is important to us, and we regret that your experience has left you feeling dissatisfied.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Reply from Jennifer & John Charleston
Hi,
Thank you for your kind review! We're delighted to hear that you're happy with the quality of our products and the value we offer. Providing stylish, quality items at great prices is something we strive for every day. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
Easy to search website
Easy to search website. Beautiful selection. Great quality
16 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you found our website easy to navigate and enjoyed our selection of products. It's especially rewarding to know that our quality has made a positive impression on you. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
It was easy to place my order and to…
It was easy to place my order and to add my discount code.
15 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your lovely review! We're pleased to hear that placing your order was simple and that you were able to apply your discount code without any trouble. We work hard to make the shopping experience as smooth and convenient as possible. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
The Jennifer-John Team
Style and Staying Cool in Hot Weather
The ordering experience was rewarding by locating designs meeting expectations
16 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your kind feedback! We're delighted to hear that you found designs that met your expectations and enjoyed the ordering experience. Our goal is to offer a selection of styles our customers love, and it's wonderful to know we helped you find what you were looking for. We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
The Jennifer-John Team
Building a trustworthy business online!
The expediency to get their product to the customer. Building their business on trust. When you're honest with your customer and doing what you say, you can do, they'll be coming back and buying more. These are trustworthy people.
14 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind words and support! We truly appreciate your recognition of the values we strive to uphold, including trust, honesty, and delivering on our promises. Building lasting relationships with our customers is incredibly important to us, and we're grateful for your confidence in our team. We look forward to serving you again in the future.
Kind regards,
The Jennifer-John Team
Appeared to be some great…Cheaply made
Found what appear to be some great summer slip-ons, good for walking and easy to get into and out of. Looking forward to prompt delivery (I hope!). Do wish I could have read customer reviews of the specific product I bought!
Also wondering hwy returns must be made to China when you list this address on your website:8 The Green, Suite A, Dover, Delaware, 19901, Kent County, USA
Makes returns almost impossible, especially when you add a re-socking fee. Do understand that I hope the fit will be perfect but I don't like the misrepresentation.
Just received the shoes, too late for my travel. Very cheaply made, anything but orthopedic! Very disappointed!
13 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your thoughtful review! We're delighted to hear that you found a pair of summer slip-ons that look like a great fit for your needs. We appreciate your feedback regarding product-specific reviews, as customer insights are valuable when making a purchase decision. We hope your order arrives quickly and that you enjoy your new shoes for many comfortable walks ahead!
Kind regards,
The Jennifer-John Team
I ordered 2 pairs of shoes
I ordered 2 pairs of shoes, size 6. They sent me a size bigger for both pairs, and when I tried to return them, it turned out that I have to pay shipping back to the Asia warehouse, and I get a restocking fee charged, which is 15% of the price. DO NOT BUY FROM THIS COMPANY. The shoes are not like the ones in the picture either. They look very cheap, and they cost me 45 dollars each pair. But they look like a $15 pair of shoes.
15 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that you received shoes that did not meet your expectations and that the sizing issue added to your frustration. We understand how disappointing it is when products differ from what was expected and when the return process feels difficult. Your feedback regarding sizing, product quality, and return-related concerns is important to us and will be reviewed by our team.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
The on-line site was very easy to use
The on-line site was very easy to use, and the photos of the product were excellent. The products all seem to be of high-quality and at a reasonable price. I plan to continue to shop at this site!
15 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback! We're delighted to hear that you found our website easy to use and that the product photos and pricing met your expectations. Your confidence in our products means a great deal to us, and we truly appreciate your support. We look forward to serving you again and hope you continue to enjoy shopping with us.
Kind regards,
The Jennifer-John Team
Do not purchase from this company
Do not purchase from this establishment. It is all a scam with poor quality merchandise. They advertise like they are a US company and returns are hassle free. Nothing could be farther than the truth. Like others, they offered me a 10% refund ( how will i know they will do that?) because it is soooo expensive to send back. I didn't know I was purchasing from CHINA.. It is completely fraudulent language on their site. POOR quality and non existent customer service.
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and the disappointment caused by the quality of the items and the return process. We understand your frustration and regret that our service did not meet your expectations. Customer satisfaction is very important to us, and we take concerns regarding product quality, communication, and policy transparency seriously.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Quality items!
True to size fitting, quality items! Positive shopping experience! Thank you!
14 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that the items fit true to size and met your expectations for quality. It’s great to know that you had a positive shopping experience with us.
Your support truly means a lot to us, and we sincerely appreciate you taking the time to share your experience. Thank you for choosing us!
Kind regards,
The Jennifer-John Team
BUYER BEWARE Poor quality
BUYER BEWARE Poor quality. The return policy is not well publicized and is basically a scam. They offered 10% back and then didn’t respond to emails.
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and the frustration caused by the return process and lack of response. This is certainly not the experience we want for our customers, and we understand how disappointing this must feel. Your concerns regarding product quality and communication have been noted and will be reviewed by our team.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Looks Good
Offered products I was
looking for, hope it lives up
to the photos.
14 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re glad to hear you found the products you were looking for and chose to shop with us. We truly appreciate your support and trust in our brand. We hope the items live up to your expectations and the photos once they arrive.
Kind regards,
The Jennifer-John Team
Very light and comfortable shoes
Very light and comfortable shoes However, the return is frustrating because they don’t let you return for free even when the item is damaged!! They offer 10% which is $3-5 and pass the damage item to someone else! How absurd is that?!
10 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you find the shoes light and comfortable. Providing footwear that feels great to wear throughout the day is very important to us, so it’s wonderful to know you’re enjoying them.
Your support truly means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
The loafers are actually comfortable
The loafers are actually comfortable, which surprised me. Usually new shoes hurt somewhere, but these were fine even after walking around for a few hours.
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that the loafers pleasantly surprised you with their comfort. It’s especially great to know that you were able to wear them for several hours without experiencing the discomfort that often comes with new shoes.
Your support truly means a lot to us, and we’re thrilled that the loafers have been such a positive addition to your wardrobe. Thank you for taking the time to share your experience.
Kind regards,
The Jennifer-John Team
The 3 beautiful dresses I received came…Wonderful, bright dresses.
The 3 beautiful dresses I received came in a timely manner and I have received so many compliments so I love showing them off. I love the bright colors and they appear exactly as they did on the website.
28 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that your three dresses arrived in a timely manner and that you’ve received so many compliments while wearing them. It’s especially rewarding to know that you love the bright colors and that the dresses looked exactly as they appeared on the website.
Your support truly means a lot to us, and we’re thrilled that you’re enjoying your purchase. Thank you for taking the time to share your experience.
Kind regards,
The Jennifer-John Team
DO NOT ORDER FROM THIS SITE!
DO NOT ORDER FROM THIS SITE!! I paid over $150 dollars for an outfit that looked liked it was made by a middle schooler learning to sew for the first time. The material was low quality, and the outfit was unwearable. They do not allow for free returns and even want you to pay a restocking fee. Keep in mind this junk is made in China so sending it back is not cheap. I tried to stop payment and was unsuccessful. So I am stuck with this worthless outfit.
13 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the outfit did not meet your expectations and that you feel disappointed with the quality and value. We understand how frustrating it is when an item does not match what you expected based on the photos online. Your feedback regarding sizing, material, and the return process has been noted and will be shared with our team.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
The shirt is basic but in a good way
The shirt is basic but in a good way. Fits clean, feels comfortable and doesn’t look sloppy.
27 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind feedback. We’re delighted to hear that you’re enjoying the shirt and appreciate its clean, comfortable fit. It’s great to know that it delivers the simple, polished look you were hoping for while remaining comfortable to wear.
Your support truly means a lot to us, and we really appreciate you taking the time to share your experience.
Kind regards,
The Jennifer-John Team
Looking forward to receiving all of my…
Looking forward to receiving all of my new items!
12 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful review! We're delighted to hear that you're excited about your order and looking forward to receiving your new items. We truly appreciate your support and hope you love everything when it arrives.
Kind regards,
The Jennifer-John Team
Terrible quality - not as shown
Item received looks nothing like picture online. Terrible quality & return will cost you more than item since it has to go to China. WILL NEVER ORDER FROM THEM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!! Do not chance it!!! SCAM
26 February 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the item did not meet your expectations and that you are disappointed with the quality and return process. We understand how frustrating it is when an order does not match what was shown online. Your feedback is important, and we will make sure it is shared with our team for review.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
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