The set arrived and looked nice. But when I put on the top, the side wasn't stitched. Looking at the top, I felt the workmanship was poor and was disappointed. The jacket and pants look and fit nicely... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package arrived after about a week and a half and everything was packed neatly. No damaged corners, no loose threads, nothing to complain about really. The whole experience felt reliable.
Company replied
Ordered the trousers mostly for work, but I’ve ended up wearing them on casual days too. They don’t squeeze at the waist and the fabric falls nicely. I also liked that they didn’t come out wrinkled fr... See more
Company replied
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almo... See more
Company replied
Company details
Written by the company
At Jennifer & John Charleston, we believe clothing is more than fabric — it’s an extension of who you are. Every piece you wear tells a story, and our goal is to help you tell yours with authenticity, confidence, and ease. Founded on the idea that fashion should never feel forced, Jennifer & John Charleston curates collections that celebrate individuality and timeless beauty. From everyday staples to statement pieces, our clothing is designed to move with you — through city streets, quiet mornings, barefoot sunsets, and unforgettable evenings. We don’t chase fleeting trends; instead, we focus on creating garments that feel as good as they look, season after season.
Contact info
United States
- jenniferjohn-charleston.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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It was easy to choose and liked that…
It was easy to choose and liked that most of your selections showed the discount percentage.
I did receive an email stating I had a 20% discount for my next order but it was not honored when i ordered, this afternoon, and paid the full price for a pair of shoes. Other than that, good experience.
20 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your thoughtful feedback. We're delighted to hear that you found it easy to browse our selection and that the discount percentages helped make your shopping experience more convenient. We sincerely apologize for the issue you experienced with the 20% discount not being applied to your recent shoe order. We appreciate you bringing this to our attention and are glad that, aside from this concern, you had a positive experience overall.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you
Kind regards,
The Jennifer-John Team
The quality and look of the sweater…
The quality and look of the sweater coat and winter coat I ordered are very good. I can’t wait to wear them.
9 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful review. We're delighted to hear that you're happy with the quality and appearance of both your sweater coat and winter coat. It's always rewarding to know our customers are excited about their new items. We truly appreciate your support and hope you enjoy wearing them for many seasons to come.
Kind regards,
The Jennifer-John Team
Beautiful Elegant Dress
The dress I ordered was stunning! I love it so much. Unfortunately it was a little too small and I am working with customer service to exchange for a bigger size. They are wonderful! They respond almost immediately. I would size up on this dress and buy it right now!!
19 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review. We're thrilled to hear that you love your dress and found it stunning. We're also delighted that our customer service team has been able to assist you quickly with your exchange and provide a positive experience. Your kind words and recommendation mean a lot to us, and we hope you absolutely love the dress in your new size!
Kind regards,
The Jennifer-John Team
Awful
I ordered three outfits from Jennifer-John Charleston. I ordered them one size larger than I normally wear, just to be safe. They did not fit. They're at least a size SMALLER than I normally wear! Also, the quality of workmanship and fabric are cheap. I thought they would be nicer. Returning them is out of the question. The company's so- called "hassle-free" returns are NOT hassle free at all (read the fine print). I DO NOT recommend buying from this company.
10 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the outfits did not fit as expected and that you were disappointed with the quality of the fabric and workmanship. We understand how frustrating it is to order items in a larger size and still find that they do not fit properly. We also regret that the return process did not meet your expectations and left you feeling dissatisfied.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Style meshing with comfort!!!
I enjoyed the easy ordering process. Color palette; style meshing with comfort!
20 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback. We're delighted to hear that you enjoyed the easy ordering process and appreciated our color palette and styles. Combining comfort with attractive designs is something we strive for, so it's great to know that resonated with you. We truly appreciate your support and hope you love your purchase.
Kind regards,
The Jennifer-John Team
I love how easy it is to browse for…
I love how easy it is to browse for unique pieces
19 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your kind review! We're delighted to hear that you enjoy browsing our collection and finding unique pieces that catch your eye. We strive to make the shopping experience simple, enjoyable, and full of distinctive styles. We truly appreciate your support and look forward to helping you discover more favorites in the future!
Kind regards,
The Jennifer-John Team
This is my first order and I really…
This is my first order and I really like the dress I chose. Looking forward to wearing my dress and the compliments I am sure I'll received!
19 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your lovely review! We're thrilled to hear that this is your first order with us and that you really like the dress you chose. Your excitement is wonderful to hear, and we hope wearing it brings you plenty of confidence and compliments. We truly appreciate your support and hope this is the first of many great experiences with us!
Kind regards,
The Jennifer-John Team
The shirt I received is a cheap…
The shirt I received is a cheap material in a plastic bag and ill fitting. Tried to return but you have to pay return shipping cost and possibly customs fees as the return items must be sent to China! Buyer beware!!
19 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the shirt did not meet your expectations and that you were disappointed with the material, fit, and return experience. We understand how frustrating it can be when a product does not match what you anticipated, especially when concerns about returns arise. Your feedback is important to us, and we regret that your experience has been a negative one.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Bought a jacket because my old one was…
Bought a jacket because my old one was falling apart. Didn't expect much, but the fit is actually spot on. It feels light while still giving enough warmth for everyday use.
28 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that your new jacket exceeded your expectations and that the fit is spot on. It's great to know that it provides the right balance of comfort, lightweight feel, and everyday warmth. We truly appreciate your support and hope you continue to enjoy your new jacket for a long time to come!
Kind regards,
The Jennifer-John Team
I wish I could give them a zero star…
I wish I could give them a zero star review. DO NOT order from this company. If it doesn't fit, you have to pay to return it to China AND they deduct 15% from your refund for a restocking fee. This is a HORRIBLE company, and I hope they go out of business.
19 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear about your experience and understand how frustrated and disappointed you feel. We regret that the fit of the item and the return process did not meet your expectations. Customer feedback is important to us, and we take concerns regarding returns and refunds seriously.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
I've been very satisfied with the 2…
I've been very satisfied with the 2 orders I received. Good quality products. Delivery took over 3 weeks, but I will remember to order a month before I need something. Prompt customer service response.
15 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your thoughtful review and continued support! We're delighted to hear that you've been satisfied with both of your orders and that you found the product quality and customer service to be positive. We appreciate your patience regarding the delivery time and are grateful for your understanding. We look forward to serving you again in the future!
Kind regards,
The Jennifer-John Team
Horrible cheap, flimsy material
The material in the dress I ordered is horrible. It is so thin, you can see through it if the light shines. It is flimsy, yet stretchy and very uneven in the sewing. Terrible quality. In addition, this company is NOT based in Charleston, but somewhere in Asia so if you try and return anything, you have to pay for the shipping to Asia PLUS a 15% restocking fee. DO NOT BUY FROM THIS COMPANY.
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the dress did not meet your expectations and that you were disappointed with both the material and overall quality. We understand how frustrating it is to receive an item that differs from what you anticipated, especially when concerns about returns add to the experience. Your feedback regarding the fabric, craftsmanship, and return process is important to us and will be carefully reviewed.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
Everything about the order felt easy
Everything about the order felt easy. No confusing checkout process, no delays, and the item arrived exactly when it said it would.
23 May 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful feedback! We're delighted to hear that your entire ordering experience was smooth and hassle-free, from checkout to delivery. Providing a simple shopping process and reliable service is very important to us, so it's great to know we met your expectations. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
Can’t wait for my cute sardine dress to…
Can’t wait for my cute sardine dress to arrive!!
15 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful review. We're so excited to hear that you're looking forward to receiving your cute sardine dress. We truly appreciate your support and are delighted that you found something you love in our collection. We hope it arrives soon and that you absolutely adore it when it does.
Kind regards,
The Jennifer-John Team
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your lovely review. We're delighted to hear that you found the ordering process easy and enjoyed our selection of clothing. Our team works hard to offer stylish options and a smooth shopping experience, so your feedback means a lot to us. We truly appreciate your support and hope you love your new items.
Kind regards,
The Jennifer-John Team
Your site is easy to maneuver!!!
Your site is easy to maneuver!!!
Your prices are straightforward!
18 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your kind feedback. We're delighted to hear that you found our website easy to navigate and our pricing clear and straightforward. We strive to make shopping simple and enjoyable for our customers. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
Amazing shirt!
8 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you for your wonderful review. We're thrilled to hear that you love your shirt and that it made such a great impression. Your support means a lot to us, and we're delighted that you're happy with your purchase. We look forward to serving you again soon.
Kind regards,
The Jennifer-John Team
I love their quality of fabric a lot.
4 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your kind review. We're delighted to hear that you love the quality of our fabrics. We take great care in selecting materials that are both comfortable and stylish, so it's wonderful to know that it has made a positive impression. We truly appreciate your support and look forward to serving you again.
Kind regards,
The Jennifer-John Team
My experience with my purchase was…
My experience with my purchase was stellar. The company was in constant communication throughout the process. Shipping took longer than I expected, and the shoe color was a little different than anticipated, but I absolutely love them!
15 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
Thank you so much for your wonderful review! We're delighted to hear that your overall experience was stellar and that you appreciated the communication from our team throughout the process. We understand that shipping time and color variations can sometimes differ from expectations, and we truly appreciate your understanding. Most importantly, we're thrilled to hear that you absolutely love your shoes!
Kind regards,
The Jennifer-John Team
Horrible quality sandals.
Horrible quality sandals.
Can't wear them. To ship back is way too expensive.
Not recommended!!!
1 June 2026
Unprompted review
Reply from Jennifer & John Charleston
Hi,
We are very sorry to hear that the sandals did not meet your expectations and that you were disappointed with their quality. We understand how frustrating it is to receive an item that you cannot use, especially when return shipping costs are a concern. Your feedback is important to us, and we regret that your experience has left you feeling dissatisfied.
Please email us at info@jenniferjohn-charleston.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jennifer-John Team
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