Jemca Toyota Edgware Road Reviews 

Debbie was super welcoming and always ready to help and offer refreshments

Efficient, friendly service. Thank you.

Really lovely and helpful team! I booked a pre-purchase hybrid battery health check for a second-hand Toyota Yaris I was looking to purchase. Accidentally went to the main dealership instead of the service centre and staff (Rika & Lida) were super friendly and helpful in getting me to the right place. Thank you!

Debbie and klein have been truly amazing. Always treated kindley

Great members of staff, too name a few , Klein, Aisha, Deborah always there with a warm welcome and always provide great customer service.

Debbie, the receptionist is amazing, she’s always here when I come and she is always welcoming and polite. I look forward to seeing her every time I have a visit.

Serviced my car at Toyota Edgeware today. I went to collect my car at 2:15pm. The person who called me was at lunch. I was in a mega rush to pick up my kids. There were 2 representatives on the service desks but no one helped. They prioritised other work on ordering parts and giving updates and banter rather than to serve a loyal customer waiting anxiously in their shop.
I only had to make a payment and collect the keys, I did state that several times but was ignored. They really forgot who the customer was.
Very poor service, there was no empathy and desire to serve a customer. They preferred to have a banter than to support colleague at lunch. After I escalated again a lady called the person back from lunch. She could have served me in that time. I dropped by car off in the morning , did the online checking and used the drop box not to be any bother.
Very disappointed and on the lack of team work and service provided.
I expected better standards.

Fantastic service as always from Debbie at Edgware service. Thank you so much.

Debbie was wonder , friendly , and helpful today as was dino thank you to the team for taking care of my car !

Excellent customer service as always.
That is why I do come for my vehicle annual service.

I want to share my experience with Jemca Edgware to help others who might be dealing with confusing quotes or unresolved issues.

I bought an approved used RAV4, and when the alarm started going off nightly a couple of months later, I booked it into Jemca Toyota (Edgware Road). They kept my vehicle for a week and a half. Despite their diagnostics showing "no faults," they acknowledged the alarm issue but quoted up to £1,000 for a repair, stating it might not be covered under warranty. Throughout this time, communication was incredibly poor, and I had to constantly chase them for updates.

Frustrated, I took the car to Currie Motors Twickenham. They quickly diagnosed a faulty intrusion sensor, provided detailed reports, fixed the issue within a single day, and covered it entirely under the Toyota warranty.

Following this, I raised a formal complaint with Jemca using the email address they provide in these review replies. Unfortunately, after an initial automated acknowledgement, there was no meaningful follow-up. When I finally forced a response after constant chasing, I was simply sent a copy-paste of what the service centre had already told me. No one actually investigated or addressed the breakdown in service.

While Currie Motors is much farther away for me, the contrast in professionalism is night and day. I will be taking my business there exclusively going forward, as my experience with Jemca Edgware has been a complete waste of time.

Incompetent and unprofessional.
Despite several attempts to resolve this issue which has been dragging on for over 6 months now.
I've been left to pick up the pieces after a £3156.00 repair bill.
Tony how do you sleep at nights.

Brought my van in for a recall October 2025 and asked the service manager to do a full vehicle check.
I was sent a list of repairs of £3156.00 and told that my van would be back in Tip Top shape.
On the 13 November 2025.
Collected my van.
Next morning the heater matrix erupted.
This is one of the parts which has just replaced.
This was confirmed by the AA on arrival.
The AA recovered tne vehicle and brought it straight back to Jemca Toyota.
After further diagnosis
Jemca Technician has also confirmed that the leak from the heater matrix has damaged the engine to the extent that it needs to be replaced.
Yet despite several attempts to get the issue sorted
My van has been stuck at Jemca Toyota garage for over 6 months.
I've now lost my source of earnings

Excellent experience at Toyota Edgware Road Service Centre from start to finish. Debbie at reception was incredibly welcoming, professional and made the whole process smooth and stress-free.

A special thank you as well to Aisha, who originally serviced my car with great care and attention, and most recently to Premvati for continuing that same outstanding level of customer service.

It’s rare to find a team that is consistently friendly, efficient and genuinely helpful. Highly recommend Toyota Edgware Road for their professionalism and excellent customer care.

Debbie and Michael so far very good service

I am writing to express my dissatisfaction with the service I have received. I have been waiting for over two months for a simple replacement of the reverse light bulb, which was already paid for during a service appointment in February.
Despite multiple phone calls regarding this matter, I have not received any resolution. Each time I speak with Dino, I am assured that I will receive a call back “tomorrow” or “later,” yet no follow-up has ever taken place.
I find it unacceptable that such a minor issue remains unresolved after several months. This reflects poorly on the level of customer service provided.

Was served by Debbie this morning and afternoon, she remembered my car and me helped me and guided me towards my advisor I’m very happy with the customer service today and the staff

Very happy for the service I received in Jemca Edgware Mr Tony and Mrs Debbie looked after me and treated me with kindness

Amazing and professional experience with Jemca Edgware Service.
Debbie and Michael are both wonderful hosts. Very welcoming.

Excellent customer services and very welcoming in the Colindale branch

When we arrived we were warmly welcomed by Debbie who greeted us as highly valued customers. She presents herself exceedingly well, has a delightful personality and works hard to build an excellent rapport with her clientele.
Dino was very efficient and competently talked us through the new service plan and happily made adjustments to suit our requirements. He was very friendly, articulate and knowledgeable. A very positive experience today thank you