Jemca Toyota Croydon Reviews 

First of all it’s really hard to book appointments.secondly after waiting for month time I took car for investigation for engine light on and off and to investigate few more noise issue coming through front wheel.been advised that there will be changes for three separate investigations.i was happy to pay all those changes and left car .after one and half days they come up with saying that they suspect that (not100%sure)head gasket is gone ans quote me £5164 for repair.without proper investigation done.and didn’t even bother to look into another issues.when I asked them about investigation they have done then they have no answer than they suspect that .wasted my time and money.used to trust all those years but that trust is broken.absolutely unacceptable service

I am extremely disappointed with Toyota’s customer service. No matter which channel I use—phone, email, or even visiting in person—getting a clear answer is nearly impossible. They either don’t respond at all or give vague, unhelpful replies.

To make matters worse, despite buying a brand-new car from an official Toyota dealer just two months ago, they now want to charge me just to check a faulty part! This is absolutely unacceptable for a vehicle still under warranty. Instead of standing behind their products, they seem more interested in squeezing every last penny out of customers.

Toyota’s reputation for reliability means nothing if their service is this poor. I expected much better, and I will seriously reconsider buying from them again.

I took my car for a service and MOT. The tech didn’t check my tyre pressures which I found to be 2bar rather than 2.4 bar and when I collected my car the alarm was sounding whenever I locked it. The tech wasn’t interested in looking at it and I found that that the alarm switch under the bonnet had been dislodged by the tech. When I booked a waiting appointment I was told it would take 3.5 hours - it took 5.5 hours. This was on the 19 February - I asked to renew my service plan and to date have no confirmation that it has been renewed. I will not be entrusting my car to Jemca Sidcup again. I have also experienced problems with them in the past when my car was recalled for a new fuel pump - on two occasions they called me the day before my appointment to say they didn’t have the replacement part

I brought my Toyota Yaris to Jemca Toyota Bromley on November 28, 2024, for a heating issue. I was told my case had been submitted for a warranty review, but for two months, I was repeatedly misled—no claim had actually been submitted.

My car was finally taken in on February 10, 2025, yet after 14+ days, the issue remains unresolved. I have been forced to chase updates, cancel lessons as a driving instructor, and lose income due to their inefficiency.

Despite calling my case a “priority”, they have admitted they lack the proper tools, rely on slow technical response times, and still cannot provide a clear repair timeline.

Brought our Lexus in for a service to the sidcup branch.
Tracey was very helpful, keeping us informed of progress at all stages to save us a wasted journey and waiting around.
Excellent customer service as usual!

I had a test drive last month at the Enfield branch and the operative was helpful in showing me how an automatic worked and whether the car would fit in my driveway. However I was unsure whether to go ahead with a sale as I had only just begun to try out different cars. I was persuaded by this person to put a deposit down of £500 and was reassured it would be fully refunded to me once I got clear about the sale. I rang the next day and informed the operative I was not ready to go ahead with the sale and would like a refund. I was told it would take 7-10 working days. It is now 15 working days later and I have heard nothing. I sent my bank details twice. I have emailed the manager and still heard nothing. I am not happy with this customer service, and the lack of following through what was promised to me. I do not have any confidence in Jemca now because I cannot trust they are true to their word.
Update - I called the manager after 21 working days and he informed me the payment had only been put through the day before. I then received my deposit back the following day.

I bought my car at Toyota Sidcup and the staff were fantastic and gave me a brilliant attention and support with my new car. My sales man Richard was the best sales man i could always ask for when next i want to replace my car. I am very pleased with my car and appreciated all the support i received from other staff members.

I purchased a car from Toyota Jemca Enfield in March 2023.

Firstly, the salesman who processed my purchase ordered the wrong interior for the car, which I only noticed upon collecting it. The company was helpful and offered two complimentary services as a gesture of goodwill.

However, my experience continued to be frustrating. During my first service last year, the right front protection of my car was scratched while being repaired by Jemca. I raised the issue, and while they did fix it, this created significant inconvenience for me, as I had to make multiple trips to Enfield to drop off and pick up the car.

Most recently, I've been trying to book my second complimentary service. The company has been unhelpful and rude, offering me an appointment time I cannot attend and another one after my MOT expires.

Every interaction with them has left me feeling frustrated. I would recommend buying from a different Toyota dealer if you can.

Very thoughtful minor detail to cater my working needs during my waiting to collect my car from service. And their staff are always helpful.

I would like to express my heartfelt gratitude to Sallie Brown, the receptionist at Jemca Reading, for her cheerful, helpful, and friendly demeanor. She consistently goes above and beyond to assist with a warm smile, demonstrating exceptional professionalism. Sallie is truly an asset to your establishment, and I deeply appreciate her outstanding service. Thank you Toyota Jemca Reading 🙏

Jemca Toyota Edgware Road customer service are indeed great!
Debbie,Prem and Aisha were so friendly,helpful and very accommodating.
Keep it up guys!
God bless

Great experience from Jemca Toyota Croydon (Service & Bodyshop). Helpful, friendly customer service, technician and delivery guy. Car bodywork repaired to a high standard

Re - Car service at Jemca Toyota Servicing.
Excellent service provided by Alison and Colin. Very courteous and helpful in helping us out with questions and discussing issues. Professional, courteous and helpful at all times

I have never had this appalling customer service anywhere except Jemca Enfield. I ordered clutch kit for my Toyota Yaris on the phone, they said within 2 days I will receive it but I have to go there to order it. When I went there, they told me they don’t have it in stock but I will receive it within two weeks time. I had no choice so I ordered, as I work as a Driving instructor. This resulted in me not being able to teach for two weeks. When the delivery date arrived I called many times to the department no one was answering the phone, so I went there and asked to pick my order, they told me they don’t have it and I had to wait another five weeks. I responded that I cannot wait for five weeks as I have to work. However, the staff said this is not their problem. I told them if I was given notice of the waiting time I could look for alternative options. When we were communicating, a lady staff came to me and told me I cannot raise my voice when I had not raised it by a decibel. I told the lady, I am talking calmly with the person who was dealing with me, nothing to do with her. Abruptly, she got upset and told me to leave? I told her I am here to ask why I had to wait two weeks and could not receive my goods for the refund but she started to yell at me and attempted to kick me out. I requested to talk to the supervisor, when the supervisor came he immediately started the conversation by shouting at me and assaulted to me with his 6-7 staff on top of this. I had no choice and requested the police to come and sort the matter out and refund my money. Obviously, I had to involve customer service and literate my concerns but they also useless, blaming me that I was rude the lady staff which I reiterate, I was not. If they have cctv they could check it. After I received an email from customer service I don’t know why I remember this proverb “BIRDS OF A FEATHER FLOCKED TOGETHER”
I will never ever do any business with them again. It’s a shame that per year I was sending at least 3-4 customers. I will never do that again. Definitely do not come to this place.

Great welcome, complimentary coffee and private workspace provided. Good communication throughout. Excellent service. Can’t fault it.

I recently bought a BZ4X Toyota which was on 30/09/2024 at Jemca Croydon. I was promised by Jemca that British Gas would be supplying and connecting the EV home charger for free of cost within a month which has not happened until now.

I have tried all avenues, contacting BG on several occasions, but they have been unable to resolve my issue as the installation has been given to a 3rd party to complete the job. When i contacted the 3rd party, i was told that they were unable to help due to shortage of staff. When i had my Toyota Rav4, I was using only £60 of petrol monthly. At present, i am using £ 45 pound weekly to charge my car. People say that you will save money by using an electric car; however, this experience has been negative. I contacted the Sale Manager at Jemca and i was given a phone number to contact Customer service someone called Lily, since i have sent her requested details, i have not heard from her. I would urge people not to rush and buy electric car until you Jemca makes it clear when the EV charger will be installed. It has been nearly 3 months and nothing has happened yet. I was given a date when on of the so-called engineer came from the 3rd party to install the EV Charger a month ago, but he failed to complete the job because his other colleague did not turn up. The service in the garage and showroom are excellent, but Jemca has given all his EV contract to British Gas who has failed to install an EV charger due to short of staff. I have all my bills to prove how much i have been spending to charge my BZ4X weekly and all the emails too.

I bought my car in for MOT and it failed as I had damaged the bumper which made it dangerous to drive. I was told it would take x5 days for a quote for the damage, hence I would be without a car. Then Christine came in. I received a quote within a few hours, she booked my car in to be fixed, and organised a hire car. I am really impressed by her ability to 'get everything done' efficiently and quickly. Christine is a lovely person. She is warm and reassuring, especially when my stress was evident. Christine I thank you so much for all your help. I am truly grateful

Sallie the receptionist, very helpful, knowledgeable and polite. Nothing seemed to be too much trouble for her, a credit to the company.

Amazing customer service. Friendly and professional staff. Appointment booking was instantly confirmed with follow up email. Great communication regarding appointment the day before. Overall very satisfied and definitely recommend their services.

Good Customer service at Jemca Toyota Bracknell

Suzanne front of house
Charlotte Service Manager
Tara Mccarthy Renewals
Mark Ellis Business Consultant
The whole Jemca team