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Jellycat Reviews 2,776

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TrustScore 4.5 out of 5

4.4

Toy Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 2,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, often describing them as soft, cuddly, and well-made, with a wide variety of adorable and charming designs. Many people appreciate the fast delivery service, noting that orders arrive quickly and are often well-packaged. The overall shopping experience is frequently highlighted as easy and enjoyable. However, some people were dissatisfied with aspects of the customer service, mentioning issues with order cancellations or updates, and occasional difficulties with tracking information. There were also instances where orders were delivered to incorrect addresses or arrived with quality issues such as flattened heads or loose seams.

What people talk about most

Product

Customers had positive experiences with product, praising the softness, cuteness, and high quality of the... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, describing them as... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely great experience every time. Easy to order and see when items are in stock. The perks as you get higher are brilliant and love the fact you get slightly earlier access. Also my latest exp... See more

Rated 5 out of 5 stars

Ordered a gift for my niece, which was despatched quickly by jellycat. However when with royal mail, we had an email saying that it had been delivered, when it hadn't. The 'proof of delivery' photo wa... See more

Rated 5 out of 5 stars

I ordered two jellycats from the website & they were despatched the next day. They were delivered to the Royal Mail hub the next day but not delivered so I contacted jellycat customer service on 5th A... See more

Rated 5 out of 5 stars

Absolutely love the Jellycats I’ve bought, they are truly excellent in every way. Each one is such a cute and adorable little character, full of charm and personality. They’re unbelievably soft, pe... See more

Company details

  1. Toy Manufacturer

Written by the company

Creating original and innovative soft toys in London since 1999, Jellycat continues to combine luxurious fabrics with designs that are sometimes quirky, sometimes cute but always with a little something different that makes them stand out from the crowd! The name Jellycat was dreamt up by a child who loved jellies and cats and giggled at the thought of the two together. The silliness of the name was a great reflection of the design and so it stuck!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Impressive service

So impressed with my first-time order with Jellycat! I needed a really quick personalised gift for a celebration, that I left till the last-minute: Jellycat to the rescue!!! I ordered a personalised soft bunny and even though I paid £9 for next day (so worthhhh), I truly did not expect it to be dispatched same day and come next day by 1pm given that it was personalised. The quality is nice and while expensive, I do believe you get what you pay for. Thank you Jellycat, you made mine and a little one’s day :)

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order online

Easy to order online, quick delivery times and always come presented well in the jellycat bags, one very happy daughter and one very poor dad 😂 and the softness of some of the bunny's...is just like on desp me.." its so fluffy im gunna "

1 May 2026
Unprompted review
Rated 2 out of 5 stars

1st time ordering from JellyCat

1st time ordering from JellyCat, I ordered the medium sized bashful bunnie. Arrived today and it’s what I would call a small. Paid extra for the personal jumper, total amount was $56+ for a very small stuffed animal. Hope my granddaughter isn’t disappointed when she opens it for her Birthday. I’ll not order from this company again.

7 May 2026
Unprompted review

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