JAYLEY Reviews 

1,811
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous, unique designs, exceptional overall quality, and wonderfully soft materials of the clothing items available. Consumers also mention that packages usually arrive remarkably quickly and are always carefully wrapped in protective tissue. However, some reviewers were not happy with customer service interactions and found the return process rather complicated and frustrating. Some people experienced frustrating issues with receiving completely incorrect items or missing essential parts from their online orders. Buyers additionally noted that dealing with support agents when trying to resolve these problems proved quite difficult.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the beautiful, unique designs and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise super fast delivery and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers praise the easy online process... See more

Customer service

Reviewers express deep disappointment regarding customer service, frequently stating that support teams... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely coat and great quality and colours. My only problem is the delivery that took longer than anticipated and the tracking info never worked so Evri constantly said awaiting your parcel. It was di... See more

Rated 4 out of 5 stars

I love the designs but even the small size is a little big. I’ll probably have to move the fastenings and change them for something bigger.

Rated 5 out of 5 stars

My enormous fluffy coat arrived within three days and fits perfectly. The packaging was appreciated , not squashed into a bag but gently wrapped in tissue paper inside a roomy box. This is the second... See more

Rated 5 out of 5 stars

I actually can't believe how gorgeous the quality of these clothes is, considering how incredibly reasonable the pricing is, with the discount codes and the outlet. I have loved every item of Jayley c... See more


Company details

  1. Fashion Designer
  2. also in
  3. Clothing Store

Written by the company

Luxury Women's Fashion Brand


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(1,811)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Navy Faux Fur Striped Coat 5*

I am absolutely delighted with this! It’s even nicer than I thought it would be. I love that it’s got pockets and the slit bell sleeves are really elegant. It feels great to wear and looks very expensive. Very swift delivery, came wrapped in tissue paper and ribbons, communication from FedEx was amazing. I am a VERY satisfied customer!

14 August 2024
Unprompted review
Rated 5 out of 5 stars

BRILLIANT!

I found a used item by this brand and wanted to research it, so it led me to the website of this British company. I looked at the items and fell in love with everything! Unique, Artsy, retro/vintage/mod (faux fur coats made of big, bright square patches of color, interspersed with black), classical, elegant, well-made... this was British and I'm in Florida in US, but good reviews, so decided to chance purchase. They were fantastic! Wasn't sure about currency conversion but used PayPal which.did it for me. Very fast shipping from UK, beautiful presentation of items in pink tissue tied with brown ribbon. Amazing! Highly recommend! I will be a repeat customer.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

I came across this site by chance…

I came across this site by chance whilst searching for a dress to attend a wedding.
I wanted a 40s vintage style and found the Duchess silk blend dress in baby blue with red stitched dots
Sizing was easy to figure out and a 50% discount code was on the site which was fabulous ! Delivery came next morning
The package was beautifully wrapped in pink tissue paper and ribbon and a free gift too , how lovely.
The dress is absolutely stunning !

It fits perfectly and drapes so elegantly
I'm in love with this site and know I will be ordering many more items
Thankyou Jayley !

12 August 2024
Unprompted review
Rated 3 out of 5 stars

Double check all descriptions

I ordered a bomber jacket which was great quality however it was a cropped bomber jacket which is only described as cropped in the lower level description. Due to paying for delivery & returns your descriptions should be improved.

26 June 2024
Rated 5 out of 5 stars

I always worry that stuff I buy online…

I always worry that stuff I buy online won’t look as nice as the picture but this jacket is possibly even nicer than it looks in the photo. Very good quality material and I didn’t realise the collar was detachable so you can style it two ways. Really gorgeous jacket, thank you xx

24 April 2024
Rated 1 out of 5 stars

RETURNS ARE IMPOSSIBLE!

I ordered a multi-blue cashmere blend scarf to go with a blue jacket and hat that I have and wanted to take on a trip with me, so timing was important. I was sent a green, black and gray cashmere blend scarf (absolutely NO blue in it). Jayley requires you to send an email requesting a RAN Code and return label. I sent them an email thru' their system. The next day they said they had to ck w/their Q&A Dept about the color discrepancy (like they didn't believe me). They were sure the item I ordered was the blue-multi. Meanwhile the clock is ticking and my departure date is getting closer, so I thot, I'd take a chance and order it again, incase it was a fluke error on their part. After several days of no response, I sent a f/u email. They told me I'd been sent a return label, which I didn't get. By then, I got the 2nd scarf, which was also green, black and gray (absolutely NO blue in it). So now, my email exchanges (5 in total) are about needing to return both scarves. I have sent photos of the 2 green, black and gray scarves. In return Jayley sent me their "stock photo" on a blue background, which makes the light gray look blue, telling me that the 2 scarves I have DO have blue in them, but since I'm not happy, they will refund one but I have to pay for the other, which I have absolutely no need of.
I've asked to be escalated to a supervisor. I have a feeling that's probably not done in England. I can find no officer info or mailing address for Jayley Collection online, unlike companies in the US. Right now, I have 2 scarves I don't need or want and can't get satisfaction from Jayley.

11 April 2024
Unprompted review

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