JAYLEY Reviews 

The two stars are because the items were wll wrapped but the coats were wrongly sized as one size they should have been extra small and t it cost me £11 to send them back. So basically all in all it has cost me £16 to try them on. Will not be using Jayley again as the sizing is too risky

The coat was amazing. Even better than in pictures. I usually don't wear those type of coats since I have big shoulders and I'm afraid that I'll look as creature jetty but this coat was amazing and it doesn't make my shoulders bigger. Also, the material quality is great. Good value for many, 5/5 for sure.

Very skeptical about ordering having never heard of the site before, my husband sent me a pic of this fleece as a gift for my b’day. Once I’d seen the pic I couldn’t get it out of my head so I ordered, so, so glad I did. It’s so warm, the detail is amazing, just everything about it is perfect.
Definitely be ordering again!

great!
Thank you so much!

I ordered a dress in size «curve», received one in size S/M. The outside packaging had been labelled wrongly. Contacted customer service ten days ago, and they still haven’t gotten back to me, even though it said in the auto reply that they’d answer within two working days. Poor experience, cannot recommend.

Edited to add: 16th of September they did get back to me, but only to tell me they had mixed up the stock and did not have the size I ordered. They refunded the amount for the dress, but now I’m left with no dress, and out the import tax and the cost of transportation. Truly shitty customer service.

Wonderful clothing & excellent customer service!!

As usual everything exactly as described perfect fit delivery swift

Still no parcel received

There was a bit of trouble trying to get the package sent to the right address. Somehow, an old address was input (defaulted?)as the mailing address. I emailed Jaley several times. I received one reply saying they'd try to contact UPS but I heard nothing more and, from the tracking information, the package was still going to be delivered to the wrong address. In the end I camped out on hold with UPS until I found someone to redirect the package to the right address. Which they did! Huzzah.
This is not to say I don't adore Jaley's clothing. I absolutely do. I unpacked my jacket and bag today. Beautiful packaging, and the pieces are stunning and really well made. I may cautiously try another order some time but I'll be double-checking the mailing address!

Very pleased with the quality of the product .
Packed very well and sent soon .
Would buy again with confidence .

I ordered a shirt but ordered the wrong size. It arrived back with them on the 18th of july, yet no acknowledgement and no refund, it's a shame as I won't order off this site again.

The delivery was extremely fast! I received this within 3 days from ordering. I was shocked because ordering this from outside the UK, I thought I would receive my bag within 2 weeks. Thank you for the fast shipping of my beautiful purse.

It arrived in a box and was wrapped. This will be my everyday/events purse. I love that it's made from grape leather and it's size. It's sustainability factor is why I bought it. I don't know how other grape leathers come in texture but I trust the composition of the product.

Was very pleased and happy about my jacket purchase. Was cautious of buying online from a brand i have never heard off but my jacket is excellent quality and looks great

Hat and dress combo are amazing and great quality

Gorgeous products in luxury fabrics. Super speedy delivery. No quibble returns. Great emails and updates about offers and new arrivals. Good to have my own account manager too. Thank you Natalie x

I received my first order today of a beautiful dress, its exactly as shown and lovely quality I'm very happy. Fast delivery with a lovely personal hand written note that smelt gorgeous. Couldn't be happier.

I ordered a jacket I have been wanting for a while. To my horror, the payment was refunded shortly after because the jacket was damaged. Deeply disappointed.

Ordered a beautiful looking kimono cover up in multi colours which was in the sale, it arrived in good time, however, the kimono which did arrive was (apart from it being multi) completely different from the one ordered, queue eyes rolling and a berating for myself for not having listened to the reviews!
The Kimono was cheap looking and nothing like the one pictured and at £41 in the sale, wasn't worth a fraction of that price. I emailed the company straight away and organised a return, I explained they had sent me the wrong item and I expected them to pay for the return, by the time I got a reply, I had already arranged for the item to be sent back via Evri as I was going on holiday the next day and couldn't take the risk of it being returned late. They did send me a free returns sticker, but obviously I was unable to use it. I emailed straight back to explain and also included proof of postage, but didn't get a response. I did receive my refund, but minus the postage which is really frustrating as they had obviously just ignored my request.
So, in a nutshell, they send you poor quality, incorrect items and expect you to pay for the item(s) to be returned - Great ethics Jayley.......one to avoid!