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JAYLEY Reviews 

1,811
•
TrustScore 4 out of 5

4.1

Fashion Designer
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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently praise the gorgeous, unique designs, exceptional overall quality, and wonderfully soft materials of the clothing items available. Consumers also mention that packages usually arrive remarkably quickly and are always carefully wrapped in protective tissue. However, some reviewers were not happy with customer service interactions and found the return process rather complicated and frustrating. Some people experienced frustrating issues with receiving completely incorrect items or missing essential parts from their online orders. Buyers additionally noted that dealing with support agents when trying to resolve these problems proved quite difficult.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the beautiful, unique designs and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Delivery service

Users describe ambiguous interactions with delivery service, as many consumers praise super fast delivery and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers praise the easy online process... See more

Customer service

Reviewers express deep disappointment regarding customer service, frequently stating that support teams... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely coat and great quality and colours. My only problem is the delivery that took longer than anticipated and the tracking info never worked so Evri constantly said awaiting your parcel. It was di... See more

Rated 4 out of 5 stars

I love the designs but even the small size is a little big. I’ll probably have to move the fastenings and change them for something bigger.

Rated 5 out of 5 stars

My enormous fluffy coat arrived within three days and fits perfectly. The packaging was appreciated , not squashed into a bag but gently wrapped in tissue paper inside a roomy box. This is the second... See more

Rated 5 out of 5 stars

I actually can't believe how gorgeous the quality of these clothes is, considering how incredibly reasonable the pricing is, with the discount codes and the outlet. I have loved every item of Jayley c... See more

Company details

  1. Fashion Designer
  2. also in
  3. Clothing Store

Written by the company

Luxury Women's Fashion Brand

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,811)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Delivery was fantastic

Delivery was fantastic
Quality of clothing was fantastic
Would definitely recommend this company
Iv bought a couple items now and am super pleased 😊

20 February 2024
Rated 5 out of 5 stars

Great service all round

Quick deliveries.
Great quality product with excellent finishing.
Simple and speedy return and refund for unwanted article.

28 February 2024
Rated 5 out of 5 stars

Glamorous Coat

Fabulous 👌 glamorous item that gets complimented on everytime I wear it!
Love my item delivery is super quick * packaged beautifully.
Great quality I am so in love with jayley

24 February 2024
Rated 5 out of 5 stars

I love their products

I love their products. Delivery was great too. Got a bamboo faux fur crop coat and a Delilah coat. Absolutely gorgeous pieces.
Sadly the Delilah coat (diamond pattern in pink and lilac) was too big for me even tho it was s/m size so had to return it 😭 :( ...
But the quality and make of both coats are amazing. Worth the price I think.

Would be amazing if they make the Delilah coats for petite S/M sizes too (or cropped) hehe

16 February 2024
Rated 5 out of 5 stars

Have no doubts, it’s gonna be beautiful

Fast delivery, beautiful packing - no plastic bag just yellow paper wrap with purple ribbon.
The most important was the coat and it is amazing!! As beautiful as pictured on JALEY’s web site.
Highly recommend,
With love ❤️ B.K.❤️

18 February 2024

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