jawa.gg Reviews 

436
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers consistently find the website user-friendly, making the purchasing process smooth and intuitive for discovering and acquiring products. Many people appreciate the reasonable pricing and the availability of good deals on various computer components and full systems. The products frequently arrive in good condition, are well-packaged, and meet expectations for quality and performance. However, some customers noted concerns regarding pricing, feeling certain items could be found cheaper elsewhere, or that prices were unexpectedly high. A few other people also reported receiving damaged or broken products, or issues with the delivery of their ordered items.

What people talk about most

Product

Reviewers highlight positive aspects of product, often finding great deals and reasonable prices on various... See more

Price

Consumers generally find prices to be reasonable, with many reviewers highlighting good deals on components... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and affordability... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy, fast, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting great experiences with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Over all, my experience has been good... but with almost everything, there's room for improvement. Let's start with the positive. I love that this platform has people who know tech. The site is user f... See more

Rated 5 out of 5 stars

I found Jawa when building my first PC last year. Components were reasonably priced, arrived in a timely manner, and I feel good knowing that they have a chance at another life even after someone else... See more

Rated 5 out of 5 stars

I’ve purchased things from a whole pc to a graphics card and a monitor and every time this site delivers. Every seller I’ve spoken to has been professional and very helpful with any questions. The sit... See more


Company details

  1. Online Marketplace
  2. Used Computer Store

Written by the company

Jawa is the community-driven marketplace for gamers to buy and sell their gear. Get the best price to performance PCs, consoles, and parts on Jawa with excellent buyer and seller protections.


Contact info

4.2

Great

TrustScore 4 out of 5

436 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(436)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Good work

Received a pre-built pc, works great and in perfect condition. All of the parts and thingamabobs work fine and is exactly what I bought, it even came with extra stuff(Cables and a power cable for the pc itself). 10/10 would recommend.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Jawa is trustworthy

The guy was great and very professional but it real nice and answered all my questions real fast so shout out to interwaves pc’s go check them out and Jawa is good making sure there’s no scammers but i do hate the 2 day return policy

29 February 2024
Rated 5 out of 5 stars

I just bough a pc

I just bough a pc, supposed to come in a week, but it comes today. I didn't expect that, also the pc in great condition.

5 March 2024
Unprompted review
Rated 1 out of 5 stars

Jawa's is a Pain to Deal with for Expensive Products

I had a bad 4080 card bought from Jawa advertised as fully functional, even though I described to the seller that the card had memory issues as I troubleshooted the support team denied that it was in their chat logs when I can prove otherwise, it seemed like they were unwilling to provide a refund because of how expensive my purchase was as another customer with a less expensive product got more support. Jawa is a risky platform to buy an expensive GPU or expensive hardware in general. Fantastic Platform though but because I took an 850 dollar hit I cannot give a great review of the platform that seemingly does not care about my money. I was told to RMA and even though it was within the return period I believe it seems like they were either pretending as if they did not know what problem I was dealing with my hardware which was basic technical knowledge such as MHZ for a GPU I made it very clear in my messages that my system was unstable. And after going back and forth with their support team as they struggle to reach back via their email and prefer if you use their discord I would not recommend.

6 February 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience on Jawa.gg

I recently had a highly unsatisfactory experience with Jawa.gg, a marketplace I had hoped would be a reliable platform for buying and selling PC components. My ordeal began with a transaction that quickly spiraled into a dispute, revealing the platform’s lackluster support and problematic dispute resolution process.

Firstly, the platform’s interface, while seemingly user-friendly, masks an underlying inefficiency in handling transactions and disputes. My issue involved a clear case of buyer misconduct, yet the response from Jawa.gg’s support team was painfully slow and ultimately unhelpful. The lack of timely and effective communication only exacerbated the frustration.

Moreover, the dispute resolution system seems heavily biased against sellers, putting us at a significant disadvantage. Even when provided with evidence and a clear explanation, my concerns were dismissed, and the resolution offered was far from fair. This incident has not only resulted in a financial loss but also a significant waste of time and energy.

Lastly, Jawa.gg’s policies on ensuring the accuracy of item descriptions and the integrity of transactions appear to be ineffective. This inadequacy has allowed for an environment where buyers can exploit the system with little to no repercussions.

In conclusion, my experience with Jawa.gg has been utterly disappointing. The platform’s failure to provide adequate support and fair dispute resolution, combined with its inefficient policies, has left me feeling disillusioned. I would strongly advise potential users to consider other more reputable and reliable marketplaces for their PC component needs.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and Fast Growing

Excellent. I’m very happy with Jawa. I have been able to sale my builds a good prices and giving excellent quality to the market. I was not able to have to many sales through other ways.

7 February 2024
Rated 5 out of 5 stars

Great site so far

Great site so far I have not had a problem. I want to keep testing the site I would like to make all my used part purchases on Jawa. As it is now the community needs to grow so I don't have to fall back to eBay.

29 January 2024
Rated 1 out of 5 stars

I ordered 2 computers

I ordered 2 computers, both from a different seller, 1st in that arrived was great, exactly what i needed, second one arrived on Monday Feb 5th, gpu was DOA, I reach out to the seller and explained the trouble, we messaged back and forth a few times, then
I open a disput to get the situation fixed. On Feb 6, support sent an email saying they have email the seller and are waiting for a response. On Feb 7 I message support just to find out how long the seller has to repspond and just better understand how the process works. Have not yet recieved a response. Its now been over 48 hours since anyone has contacted me in any regard, I messaged the seller again and explained that support was trying to reach him in regards to the matter and asked him to please repond when he is able. Seller has now also gone unresponsive.

Frankly, Ive been extremely disappointed with JAWA. After reading so many positive reviews; on several websites; I had high expectations and I must say JAWA has fallen far short of them,

This company really has a long way to go in terms of customer service.

*update/reply to jawa*

I said in the review that you replied on the 6th.

And I would be more that happy to send proof the multiple emails that were sent.

Yes, I was ultimately given a return label; finally.

The point is that you have a chat option on your site, however, no one is EVER available through that option. And support is unacceptably slow in replying to emails and infact outright ignores them most of the time and as I said I will be more than happy to provide proof of the email that were sent and subsequently ignored.

4 February 2024
Unprompted review
jawa.gg logo

Reply from jawa.gg

Hi Dustin,

I found the support ticket for your order and I see we responded on February 6th to let you know we were attempting to contact the seller to resolve the dispute. That was the only contact I show on the ticket that we received from you - we replied several times and issued a return label (which was used) and provided a refund once the return was delivered.

We're sorry you had a poor experience with this seller - please contact our support team if you need any additional assistance.

Rated 1 out of 5 stars

DONT BUY FROM HERE 50/50 chance your pc turns on when you get it

So where to start I am a first time buyer that’s what makes this the worst I think looked around for months then found this website checked out a lot of pcs one I came across very cool the words on the front said OMG AND lit up I was sold just yet until I saw the graphics card and then the price well apon arrival got everything nice and cleaned up couldn’t get the box opened it was wrapped real good had to rip the box open not an issue as long as you have a box you can securely ship it back if needed right so got the pc waited 6 days when it was supposed to be 4 paid extra for safe shipping went to turn it on and boom nothing . Now customer service is telling me a bunch of things I talked to the seller and he agreed he wanted to take it back and give me a refund and now it’s a awaiting game first time buying a pc never again will I use UPS

18 January 2024
Unprompted review
jawa.gg logo

Reply from jawa.gg

Hi Mike,

I'm sorry you had this poor experience and it's not what we expect for anyone using our marketplace.

Unfortunately, shipping a PC can be unpredictable and result in damage - we did troubleshoot with you but weren't able to resolve the issues you were having.

Thankfully, that is why we have our Jawa Guarantee - we were able to facilitate a return and issue your refund.
We hope you will give us another shot sometime!

Rated 1 out of 5 stars

🚨🚨🚨🚨BUYERS BEWARE I ORDERED AND PAID…

🚨🚨🚨🚨BUYERS BEWARE I ORDERED AND PAID FOR PC. IT WAS NEVER SHIPPED AND CUSTOMER SERVICE IS AWOL. 🚨🚨🚨🚨

4 January 2024
Unprompted review
jawa.gg logo

Reply from jawa.gg

Hi Tv Pro,

I looked into your support ticket and see this was resolved and was just a delay in shipping.

I do apologize that we weren't able to answer your ticket on Sunday, but our support hours are Monday - Friday from 9pm MT to 5pm MT.

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