Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a Days processing.this should be clearer on the website
Company replied
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Review summary
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A fantastic, caring company to deal with. Other's could learn from this attention to customer assistance. But I will definitely buy from Japebo in the future. Thanks very much. Mads was extremely he... See more
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
When I contacted customer support for advice, the replies were extremely helpful and friendly. Mads went out of the way to help me. Delivery was extremely quick and the receiver I received has made a... See more
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Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4.4
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product overdue.
I ordered hearing aids batteries just over a week ago. I haven't received them. I will never order from them again
12 April 2026
Reply from Japebo.ie
Hi Suzanne,
Thank you for your feedback, and we are very sorry to hear that your order has not yet arrived.
We understand how frustrating this must be. Your order was shipped shortly after purchase, but delivery times can occasionally be affected by postal delays.
We will contact you directly to confirm your address and ensure everything is correct, so we can resolve this for you as quickly as possible.
Kind regards
Sean – Japebo
Took over 2 weeks to arrive ordered on…
Took over 2 weeks to arrive ordered on 26/3/26 delivered 8/4/26 . waxguards outer case were dirty as if stored in a shed. Not impressed.
8 April 2026
Unprompted review
Reply from Japebo.ie
Hi Paul, thank you for your feedback. I’m very sorry to hear this.
That certainly does not sound right. The waxguards should of course arrive clean and in proper condition straight from the packaging.
We sincerely apologize if this was your experience. We will look into this internally right away.
Kind regards,
Mads – Japebo
Delivery several days longer than promised. Unit is unreliable.
Delivery several days longer than the promised delivery in two days. Provide more realistic delivery dates please. Also, the unit being purchased (a Signia Pure Portable Charger) appears to be very overpriced for what it is - a very unreliable item. This is the third one we have had to purchase. Previous chargers failed for no apparent reason.
31 March 2026
Reply from Japebo.ie
Hi Patrick, thank you for your feedback, and we’re sorry to hear about your experience.
Regarding the delivery, your order was delivered within 2–3 business days. While we always aim for fast delivery, delays can unfortunately occur around holidays such as Easter, and in some cases delivery can take up to 5 business days.
We’re sorry if this did not meet your expectations.
Regarding the Signia charger, we completely understand your frustration. However, we are a retailer of these products and not the manufacturer. If you are experiencing issues with the product, you are of course very welcome to contact us directly - we would be happy to help find a solution for you.
Kind regards,
Mads – Japebo
Reply from Japebo.ie
Thank you very much for your kind review! We’re delighted to hear that you had an excellent experience.
We truly appreciate your support and look forward to helping you again.
Kind regards,
Japebo
Reply from Japebo.ie
Thank you for your kind feedback! It’s wonderful to know that everything — from ordering to delivery — went smoothly.
We look forward to helping you again in the future.
Best regards,
Japebo
Excellent customer service .
Excellent customer service replacing wrongly ordered domes and very quick delivery times always .
18 March 2026
Reply from Japebo.ie
Thank you so much for your kind words! We’re glad we could help with replacing the domes and that you’re happy with our delivery times.
We truly appreciate your support and look forward to assisting you again.
Kind regards,
Japebo
Quick delivery of products.
19 March 2026
Reply from Japebo.ie
Thank you for your feedback! It’s great to know that the delivery was quick and efficient.
We look forward to serving you again in the future.
Best regards,
Japebo
Reply from Japebo.ie
Dear Gerard,
Thank you very much for your review and for choosing to shop with Japebo.
We are glad to hear that your order process went smoothly and that your items arrived within two days.
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon.
Kind regards
Sean – Japebo
Very happy with this company order came…
Very happy with this company order came very quickly and everything I ordered thanks again
19 February 2026
Reply from Japebo.ie
Thank you so much for your kind review! We’re very happy to hear that your order arrived quickly and that everything was exactly as you expected.
We truly appreciate your support and hope to assist you again soon.
Kind regards,
Japebo
Reply from Japebo.ie
Hi Owen, thank you for your review.
We’re very pleased to hear that the ordering process and delivery felt straightforward and hassle-free.
Kind regards,
Mads – Japebo
Reply from Japebo.ie
John,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.ie
Thank you for your review, Seamus!
Great to hear everything went smoothly and that there were no problems 😊
Kind regards,
Mads – Japebo
Reply from Japebo.ie
Hi James, thank you for your review.
We’re very pleased to hear that you were happy with the dispatch time and felt well informed throughout the order process.
If there is ever anything we can do even better, we’d be very glad to hear it.
Kind regards,
Mads – Japebo
Reply from Japebo.ie
Thomas,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Great service
26 February 2026
Reply from Japebo.ie
Chris,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.ie
Thank you for your review, Emily! 😊
We’re really happy to hear you got a quick response and that your order was shipped as fast as possible.
Kind regards,
Mads – Japebo
Fast and efficient delivery and product…
Fast and efficient delivery and product as described
25 February 2026
Reply from Japebo.ie
Thank you very much for your great review! We’re happy to hear that the delivery was fast and efficient and that the product matched the description.
We appreciate your support and look forward to serving you again.
Kind regards,
Japebo
Reply from Japebo.ie
We’re very grateful for your feedback — it means a lot to us! Thank you for taking the time to share your experience.
Please don’t hesitate to reach out if we can help you again.
Best regards,
Japebo
Reply from Japebo.ie
Dear customer,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.ie
Hi Ruth, thank you for your great review! 😊
We’re glad to hear it was easy to order and that your items arrived in a reasonable time.
If you ever need anything else, we’re always happy to help.
Best regards,
Mads – Japebo
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