Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a Days processing.this should be clearer on the website
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Slight mix up with the original order but the manner in which that was addressed was extremely helpful and efficient. Well done and thanks
Company replied
I had an issue with delivery dates. On contacting the company I was updated and kept updated until my purchase arrived
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
4.3
Excellent
230 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japebo.ie
Hi Ciaran,
Thank you for your review.
We are pleased to hear that you had a great experience with our service. Your feedback is truly appreciated, and we look forward to assisting you again in the future.
Kind regards
Micas – Japebo
I had an issue with delivery dates
I had an issue with delivery dates. On contacting the company I was updated and kept updated until my purchase arrived
5 April 2026
Reply from Japebo.ie
Thank you for your review and for sharing your experience.
We truly appreciate your patience regarding the delivery dates, and we are glad to hear that our team was able to keep you informed throughout the process until your order arrived. Clear and consistent communication is very important to us.
Thank you for shopping with Japebo – we hope to assist you again in the future.
Kind regards
Sean – Japebo
Order not received
16 April 2026
Reply from Japebo.ie
Hi Fintan, we sincerely apologize for the delay.
According to the tracking, your order is still on its way.
Once the shipment has been handed over to the courier, the delivery process is unfortunately outside of our control. That said, we will of course do everything we can to ensure your order is still en route and reaches you as soon as possible.
We have also sent you an email with more details.
Best regards,
Mads – Japebo
I don’t understand why you charge for…
I don’t understand why you charge for the goods on sale. Then charge a processing fee to put a very small item in an envelope. plus delivery charge. Won’t be shopping with Japebo again. Plus the item I purchased doesn’t work.
16 April 2026
Reply from Japebo.ie
Thank you for your feedback.
We’re sorry to hear about your experience and appreciate you taking the time to share it.
Could you please clarify what you mean by “products on sale”? We’d be happy to understand this better.
Regarding the processing fee, this applies to very small orders (typically under €10), as the handling costs exceed the value of the product itself. Many customers choose to order slightly more at once to avoid this fee and benefit from better overall value, including free shipping thresholds.
We’re also concerned to hear that the item does not work. Please feel free to contact us directly so we can assist you and find a solution.
Kind regards
Thomas – Japebo
Reply from Japebo.ie
Hi Kevin, thank you for your review.
We can see that there has unfortunately not been any update to the tracking for the past week.
We have sent you an email with more details, as there may be an issue with the delivery address. Please have a look there when you have a moment, and we will do our best to resolve this as quickly as possible.
Best regards,
Mads – Japebo
Product overdue.
I ordered hearing aids batteries just over a week ago. I haven't received them. I will never order from them again
12 April 2026
Reply from Japebo.ie
Hi Suzanne,
Thank you for your feedback, and we are very sorry to hear that your order has not yet arrived.
We understand how frustrating this must be. Your order was shipped shortly after purchase, but delivery times can occasionally be affected by postal delays.
We will contact you directly to confirm your address and ensure everything is correct, so we can resolve this for you as quickly as possible.
Kind regards
Sean – Japebo
Took over 2 weeks to arrive ordered on…
Took over 2 weeks to arrive ordered on 26/3/26 delivered 8/4/26 . waxguards outer case were dirty as if stored in a shed. Not impressed.
8 April 2026
Unprompted review
Reply from Japebo.ie
Hi Paul, thank you for your feedback. I’m very sorry to hear this.
That certainly does not sound right. The waxguards should of course arrive clean and in proper condition straight from the packaging.
We sincerely apologize if this was your experience. We will look into this internally right away.
Kind regards,
Mads – Japebo
Delivery several days longer than promised. Unit is unreliable.
Delivery several days longer than the promised delivery in two days. Provide more realistic delivery dates please. Also, the unit being purchased (a Signia Pure Portable Charger) appears to be very overpriced for what it is - a very unreliable item. This is the third one we have had to purchase. Previous chargers failed for no apparent reason.
31 March 2026
Reply from Japebo.ie
Hi Patrick, thank you for your feedback, and we’re sorry to hear about your experience.
Regarding the delivery, your order was delivered within 2–3 business days. While we always aim for fast delivery, delays can unfortunately occur around holidays such as Easter, and in some cases delivery can take up to 5 business days.
We’re sorry if this did not meet your expectations.
Regarding the Signia charger, we completely understand your frustration. However, we are a retailer of these products and not the manufacturer. If you are experiencing issues with the product, you are of course very welcome to contact us directly - we would be happy to help find a solution for you.
Kind regards,
Mads – Japebo
Reply from Japebo.ie
Thank you very much for your kind review! We’re delighted to hear that you had an excellent experience.
We truly appreciate your support and look forward to helping you again.
Kind regards,
Japebo
Reply from Japebo.ie
Thank you for your kind feedback! It’s wonderful to know that everything — from ordering to delivery — went smoothly.
We look forward to helping you again in the future.
Best regards,
Japebo
Excellent customer service .
Excellent customer service replacing wrongly ordered domes and very quick delivery times always .
18 March 2026
Reply from Japebo.ie
Thank you so much for your kind words! We’re glad we could help with replacing the domes and that you’re happy with our delivery times.
We truly appreciate your support and look forward to assisting you again.
Kind regards,
Japebo
Quick delivery of products.
19 March 2026
Reply from Japebo.ie
Thank you for your feedback! It’s great to know that the delivery was quick and efficient.
We look forward to serving you again in the future.
Best regards,
Japebo
Reply from Japebo.ie
Dear Gerard,
Thank you very much for your review and for choosing to shop with Japebo.
We are glad to hear that your order process went smoothly and that your items arrived within two days.
We truly appreciate you taking the time to share your experience, and we hope to welcome you back again soon.
Kind regards
Sean – Japebo
Very happy with this company order came…
Very happy with this company order came very quickly and everything I ordered thanks again
19 February 2026
Reply from Japebo.ie
Thank you so much for your kind review! We’re very happy to hear that your order arrived quickly and that everything was exactly as you expected.
We truly appreciate your support and hope to assist you again soon.
Kind regards,
Japebo
Reply from Japebo.ie
Hi Owen, thank you for your review.
We’re very pleased to hear that the ordering process and delivery felt straightforward and hassle-free.
Kind regards,
Mads – Japebo
Reply from Japebo.ie
John,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Reply from Japebo.ie
Thank you for your review, Seamus!
Great to hear everything went smoothly and that there were no problems 😊
Kind regards,
Mads – Japebo
Reply from Japebo.ie
Hi James, thank you for your review.
We’re very pleased to hear that you were happy with the dispatch time and felt well informed throughout the order process.
If there is ever anything we can do even better, we’d be very glad to hear it.
Kind regards,
Mads – Japebo
Reply from Japebo.ie
Thomas,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Great service
26 February 2026
Reply from Japebo.ie
Chris,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
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