Jandrcvjoints Reviews 

138
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were let down by their experience overall. People experienced massive frustration with incorrect components being shipped out, which ruined their repair schedules. Reviewers noted that customer support channels are extremely hard to reach, and many emails go completely ignored. Consumers also complained heavily about poor product quality, reporting items failing quickly or arriving damaged and unsafe. Some people were satisfied with fast delivery times and replacement parts that eventually fit correctly. A few consumers mentioned that alternative items arrived promptly when initial issues were reported to the team. Reviewers stated that certain components operated smoothly once successfully installed on their vehicles.

What people talk about most

Product

Consumers experience mixed feelings regarding the product quality and reliability, as opinions are heavily... See more

Order

Customers felt deep frustration regarding their order experiences due to severe stock discrepancies and... See more

Customer service

Reviewers express profound dissatisfaction regarding customer service, highlighting appalling communication... See more

Quality

Users describe profound disappointment with product quality, reporting that items arrived damaged, failed... See more

Customer communications

Reviewers highlight deep frustration regarding customer communications, noting that phone lines are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

extremely poor company, wont take responsibility for them listing & sending out the incorrect parts to me. wasted half a days labour & 2l gearbox oil due to this. avoid them at all cost wish... See more

Rated 2 out of 5 stars

Part arrived and worked fine but broke less than a year later. Not reliable.

Rated 1 out of 5 stars

Basically oarts we advertised on ebay site specifically for my vehicle. Sent numerous queries asking why no explanation or reply as, only a few words, We dont stock parts for your vehicle.... Bad bad... See more

Rated 1 out of 5 stars

3 purchases. 2 front drivshafts. Both driveshafts outer & inner CV boots cracked inside two years = MOT failure. Purchased a boot service kit x 2 & an installation cone based on Vehicle registra... See more


Company details


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1.4

Bad

TrustScore 1.5 out of 5

138 reviews

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1.4

All reviews

(138)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong parts no refund

Wrong parts sent and I have to cover shipping both ways for there mistake.
Have never had a problem with j&r before spent ££££ with them but customer service has gone down hill also no contact number anymore.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

avoid cheap wrong parts

Brought a rear wheel hub bearing kit from them off ebay as they told me this was the right part for my van drove 121 miles as no one had it in stock , got it home to find out it was not wide enough , sent it back at my cost through ebay then had to chase the seller over my refund

1 July 2025
Unprompted review
Rated 1 out of 5 stars

VERY POOR

***VERY POOR, DO NOT RECOMMEND***
Parts listed as being for the vehicle according to their ebay listing (including make, model, engine size, power, model year etc), upon going to change the driveshafts bought it was discovered that these are wrong but J&R aren’t interested in refunding them and are insisting the listing doesn’t say it’s for the car. It clearly does state this though. My advice, shop elsewhere 👎

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Repeated failure of parts

Shocking customer services, emails are barely monitored. Had a driveshaft fail after less than 1 year of use, this took a while to even get a replacement item from them. Now the replacement has failed in less than 6 months and the customer service is even worst!!!!!

15 November 2024
Unprompted review
Rated 1 out of 5 stars

No refund after returning item

The sent the wrong part, which I had to return on my own additional expense.

Since you cannot call them as their numbers are blocked You have to resort to using poorly managed emails.

After receiving confirmation, the part was delivered and the acknowledgement from their email of the return they have not refunded me my money. It been 14 days since the return.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Awfull company avoid

Awfull company
Ordered on the day and asked to cancel order on the same day no contact number email response is bad, told them i didn’t want the item no more as no longer needed and obviously see the reviews just got a reply saying sorry already posted the part which was them pretty much falsing me to purchase the item.
Have now returned the item and paid my own postage to which they have stopped communicating with me .
have to go through my bank to get the money back
Please avoid this company

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from them

I brought this item under the description 2x LAND ROVER FREELANDER 2.0-2.2-3.2 REAR WHEEL HUB BEARING KIT 2006>2014. Expecting the hub and bearing as this was listing as a KIT no wheel bearing was supplied aster contacting the company told me bearing is not included. I admit I did not item specific section and it does say bearing not included there. This is misleading with the word KIT

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Don't use this company

Don't use this company ordered a driveshaft and they sent to wrong address now trying to get a refund as had to buy elsewhere whilst trying to sort out but they won't reply to emails customer service is non existent

15 April 2025
Unprompted review
Rated 1 out of 5 stars

DONT DO IT STAY AWAY FROM THIS COMPANY

Terrible company terrible customer service.
Sent me the wrong drive shaft so now have to do the job twice when I contacted them was asked to return the shaft and buy a different one at a much higher price so I did order another one for them to email me an hour later telling me that the shaft I need is not in stock and asked if I would like a refund so I am now waiting on 2 refunds!. They have various shafts listed on eBay at all different prices and are still advertising the drive shaft that they know are not in stock so there definitely a dodgy bunch of scammers don’t be fooled by the cheap prices do yourself a favour and buy your driveshafts from your local motor factors save yourself the headache of doing the job twice and get the right part first time

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Stacey is a waste of time to deal with

Stacey is a waste of time to deal with, my driveshaft failed after two days and they will only replace it once you purchase another one with them at the much higher price on their website but yet they advertise the same product with over 5 different prices on Ebay through their shop, when questioned they quickly went onto Ebay and changed all the prices so I now have to pay the higher price, they are also not contactable via ph because of the amount of complaints they had been receiving so they chose to just avoid contact with customers as much as possible, these are very cheap and nasty shafts so don't be fooled with the price...avoid at all costs

13 March 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a drive shaft on the 10th…

I purchased a drive shaft on the 10th of February, got an email saying they didn't have it stock and If I would want a refund which I said yes,until now I have not received my money back,no response from Stace,scammers they are,avoid this company by all means.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company!

Firstly sent out an incorrect order, I ordered two CV's, received two full drive shafts (wrong vehicle, size, product).

Spoke to Stacey at customer services via Ebay seen as they do not take telephone communication who firstly could not understand the error. Then eventually offered to arrange for a courier to collect the drive shafts and deliver the actual CV's I ordered. I waited at home all day for this delivery (losing a days earnings as the parts were required in time for the weekend). When the courier arrived she had booked an incorrect package, booking for a 'like for like' exchange. Understandably given the package they delivered wrongly was well over a meter big and the best part of 30kg in weight the courier refused to take it back as he was booked for a 'like for like', small package delivery.

Hence I still have no parts I actually ordered or needed!

Really poor service, absolutely avoid this company.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst Driveshaft Company Ever!!

Avoid This Company at all Cost!

Poor Quality Driveshafts

Their products are of extremely poor quality. They modified the flange on my Audi driveshaft, which caused severe vibration issues in my vehicle. Despite clear evidence that their shaft was the problem, they refused to take responsibility.

I eventually replaced it with a higher-quality driveshaft from another supplier, and the issue was immediately resolved. Their lack of accountability and subpar product quality make this one of the worst companies to deal with. Do yourself a favor and shop elsewhere. DO NOT BUY FROM HERE!

13 September 2024
Unprompted review
Rated 1 out of 5 stars

LEE JONES builder of SCAMS

LEE JONES builder by trader CV joints by SCAM! J&r are a scam business that don't want or even care about there dishonest no quibble warranty! This business is the worst company to deal with that take no responsibility for issues they cause and fail to help, buy smart don't buy or deal with this business ran by a builder that gets cheap Chinese parts in! They act suspiciously and think they are above the law! No phone support only email and even then they laugh and don't care! Emails ignored and no help provided!!.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous. Stace is awful they set it up to avoid all customer service. Rude stay away.

6 November 2024
Unprompted review

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