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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products and the excellent quality of the items they receive. Many people appreciate the reasonable pricing, which allows them to continue enjoying their hobbies. The staff is frequently highlighted for being knowledgeable, helpful, and providing great advice, making the shopping experience pleasant and efficient. However, some customers experienced issues with delivery times, with orders taking longer than expected or not arriving in time for planned events. There were also instances where items listed as in stock were later found to be unavailable or discontinued, leading to order cancellations and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality and that items... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping, items... See more

Staff

Clients share positive opinions on staff, consistently highlighting their knowledge and helpfulness.... See more

Price

People report positive experiences with price, with many finding the pricing to be the best they've seen and... See more

Order

Users describe positive interactions with order, highlighting an easy online ordering process, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed an Avet and they were the only place that had the model and color I wanted. Ironically, they also had the most competitive prices! I am always hesitant about buying from smaller scale retai... See more

Rated 5 out of 5 stars

J and H has an amazing social media presence. They really take the time to review all the tackle they carry in store. I live over 1,000 miles away, and the customer service online is just like talking... See more

Rated 5 out of 5 stars

The products are as advertised and the quality is excellent. Very good at notifying you when an out-of-stock item is back in stock. With everything increasing, the prices are "reasonable". However, be... See more

Rated 5 out of 5 stars

Amazing customer service and support, the shop is always fully stocked with everything any angler needs to target any species of fish. Just as fun going in the shop as it is fishing, Josh and his team... See more


Company details

  1. Online Marketing Agency
  2. Media Company

Information provided by various external sources

While we specialize in selling name brand fishing equipment at low prices, it is our knowledgeable staff and friendly atmosphere that turns new customers into regulars. It is our philosophy that whether you walk into our store or speak with one of our online representatives, you will be treated with respect and we will do our very best to help you with your fishing needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Took 2 months to get my order

Took 2 months to get my order. I tried to get refund instead of waiting for the item to come back in stock, but was not successful. Pretty bad business when you take someone's money, saying the item is "in-stock" then send and email the next week saying it's back ordered... Also it's REALLY bad business when your physical store cannot give a refund for online purchases from YOUR store. I don't care if you have separate departments for your online store vs physical store. Your company took my money for an item that is not in stock, make it right and do the refund. Pretty simple.

9 October 2024
Rated 5 out of 5 stars

Customer Service

Went above and beyond to make sure I received my reel in time for my trip. I will definitely look to purchase from J&H for future needs.

8 October 2024
Rated 5 out of 5 stars

Very polite and friendly customer…

Very polite and friendly customer service going above and beyond to educate me, make recommendations and to make sure i get exactly what i need to be satisfied. I will continue to get all my reels with j&h because they make me feel like a valued and appreciated customer and they set the bar and standards high as to what a d how a buisness should operate for the consumer

10 October 2024
Unprompted review

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