James Porter & Son Reviews 

577
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, patient, and welcoming during store visits, ensuring that every visitor feels completely valued and supported. Many buyers note that team members provide genuinely helpful guidance without ever applying heavy sales pressure or rushing important decisions. Some reviewers were happy with the remarkably fast delivery services and the secure, beautiful packaging provided for online purchases. Consumers also deeply appreciated receiving thoughtful personal touches like handwritten thank you notes included directly inside their shipments. People frequently highlight that the overall service consistently exceeds expectations from start to finish.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning quality and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep product knowledge and... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff, fast... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting a fantastic experience with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb and highly patient staff who allowed me to try the watch on three separate occasions and smiled each time. Lovely folk, very knowledgeable. Zero notes. I can happily recommend this establis... See more

Company replied

Rated 5 out of 5 stars

My partner and I visited James Porter & Son today and we were served by the most helpful, patient and lovely Sarah Gillan. We spoke at length about what engagement ring I wanted and we found the perfe... See more

Company replied

Rated 5 out of 5 stars

The team at James Porter and Sons are absolutely brilliant. I have now just purchased another watch from them and the reason is because JP& Sons are so trustworthy and really good at their job. Simon... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely incredible experience working with Allan. I was trying to source a limited edition Nomos and emailed them through their website. I live in the United States and although I was wo... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Repair Service
  4. Watch Repair Service
  5. Watch Store

Written by the company

James Porter & Son is a family-owned jewellery and watch specialist with three dedicated boutiques located in Glasgow's world-famous Argyll Arcade. Founded over 160 years ago, it is one of Scotland's oldest businesses and is now in its 5th generation with great-great-grandson Simon Porter at the helm. With a rich heritage spanning over a century, this independent establishment has built an unshakeable reputation as one of Scotland's premier destinations for diamond engagement and wedding rings, high-end jewellery, and luxury timepieces. The name James Porter & Son is synonymous with quality, trust, and impeccable craftsmanship. Beyond the glittering displays, what truly sets James Porter & Son apart is their unwavering commitment to customer service. Knowledgeable and friendly staff offer personalised consultations – in-store and online – guiding clients through the process of selecting or even crafting the perfect piece for any occasion, be it an engagement, anniversary, or a gift to mark a significant milestone. With a premier e-commerce platform, James Porter & Son offers a seamless and intuitive online shopping experience with stringent security measures guaranteeing safe transactions and backed by a dedicated customer support team, ensuring timely deliveries and hassle-free returns. Situated in the bustling metropolis of Glasgow, yet offering an oasis of luxury and serenity, James Porter & Son is not merely a store—it is an experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(577)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't be better

Next-day delivery, friendly attentive staff, and a great price. An ideal holiday watch.

8 October 2024
James Porter & Son logo

Reply from James Porter & Son

So glad you are happy with your order. Glad we could help :)

Rated 5 out of 5 stars

Citizen Promaster tough

Online purchase, arrived quickly and very well presented to make it feel a bit special. Very pleased.

13 September 2024
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Reply from James Porter & Son

Thank you for the kind feedback, Steven. We're happy to hear how well received the watch and packaging was.

Rated 5 out of 5 stars

Necklace.

I purchased an unusual, gorgeous white and gold necklace.
It was dispatched promptly.
Beautifully presented.
Very well packaged.
Excellent service

30 August 2024
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Reply from James Porter & Son

Thank you for leaving us your feedback, Ian. We are delighted to hear you had such a wonderful experience with us.

Rated 5 out of 5 stars

Great experience with Laura and libby…

Great experience with Laura and libby picking a beautiful diamond ring and getting my own wedding band replated 18ct white gold

Thanks so much

3 August 2024
Unprompted review
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Reply from James Porter & Son

Hi Allison,

You are most welcome, and we are extremely happy to hear about the wonderful experience you had in store with Laura and Libby — we will make sure to pass this on to the team.

Rated 5 out of 5 stars

Excellent service

Excellent service. The staff are so kind and patient. We were in multiple times deciding on wedding rings and having sizes adjusted and each time the staff were always so friendly and kind towards us. Would highly recommend this company to anyone wanting to purchase engagement or wedding rings and for any other types of jewellery aswell. They have a very expansive selection.

25 May 2024
Unprompted review
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Reply from James Porter & Son

Thank you for the kind feedback, Callum. It's great to hear you had a pleasant experience with us in store.

Rated 5 out of 5 stars

A very smooth transaction

A very smooth transaction. Watch turned up in a few days. Didn't fit my wrist, but after speaking with the web team, they have sorted out some extra links to come direct from Seiko. That is true customer service. Buy with confidence.

13 August 2024
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Reply from James Porter & Son

Thank you, Robin.

Pleased we were able to get you some extra links to make the watch fit.

Rated 5 out of 5 stars

Excellent service

Excellent service, watch arrived next day, very well wrapped and in perfect condition. Watch had also been adjusted to my wrist size. Would recommend and will be purchasing from them again.

14 August 2024
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Reply from James Porter & Son

Thank you for the kind words, David. Wonderful to hear about your experience with us, and we can't wait to help with any future purchases.

Rated 5 out of 5 stars

Watch Seiko Presage Midnight Blue Moon.

The workers in the shop are so nice. I like the watch is beautiful and accurate. It means a lot this watch for me, Argyll Arcade and James Porter & Son are the best places where you can buy a watch. The James Porter & Son website has a perfect design and you can see it is a very respected company in Glasgow and Scotland. It was an order click and collect. Thank you to all the workers who helped me with the watch.

10 August 2024
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Reply from James Porter & Son

Hi Daniel,

That is wonderful to hear. So happy you are pleased with the watch and experience you had ordering to pick-up in store. We look forward to seeing you again.

Rated 5 out of 5 stars

excellent jewellers

this is a lovely jewellers - very helpful and friendly service
I bought a ladies Michel Herbelin watch and it’s beautiful - a brilliant sale price and free bracelet adjustment
I will really enjoy wearing it and wouldn’t hesitate to buy from again

13 August 2024
Unprompted review
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Reply from James Porter & Son

Thank you Jan! it was a pleasure and we are so happy we could help with your new watch :)

Rated 5 out of 5 stars

I ordered a watch at an excellent price…

I ordered a watch at an excellent price - always cautious ordering online but reviews here were great. Delivered within a day, great item and gift-wrapped too which was a nice touch. Will definitely use again :)

29 July 2024
Unprompted review
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Reply from James Porter & Son

Thank you Hollie! Glad we could help! :)

Rated 5 out of 5 stars

Great Service

Fantastic service from ordering to delivery. Highly recommended!

22 July 2024
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Reply from James Porter & Son

Thanks for taking the time to leave us a review Darren :) Happy to help!

Rated 5 out of 5 stars

Superb Experience

Superb experience from start to finish, I have brought 2 x watches from them recently and I am utterly impressed. I delt with Claire both times, she's fanatastic. I highly recommend James Porter & Son. Regards, Peter

30 July 2024
Rated 5 out of 5 stars

Slick

Slick, great services

29 July 2024
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Reply from James Porter & Son

Thanks Jason :) Hope we can assist you again in the future!

Rated 5 out of 5 stars

Excellent!

I ordered a Seiko Presage watch and it was the first time I've used James Porter & Son. I was really pleased with the sale price of the watch. I ordered it lunchtime on Friday and it was delivered on Saturday morning by Royal Mail Special Delivery, amazingly fast! It was packaged well and really nicely wrapped. James Porter & Son clearly care about their customers and take pride in their work. 5+ stars all around and would happily use them again.

20 July 2024
Unprompted review
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Reply from James Porter & Son

Thanks for the lovely review! Glad we could assist and hope you will shop with us again in the future :)

Rated 5 out of 5 stars

Efficient Service

The personal touch with friendly and efficient service. On line sale, two days from placing order to receiving watch.

19 July 2024
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Reply from James Porter & Son

Thanks for taking to time out to leave us this lovely review. Glad we could help and that you are happy with your order :)

Rated 5 out of 5 stars

First purchase.

Despite it being a sale item the price which brilliant (50% off) .The online service was brilliant.
The watch arrived on time and extremely well packaged and with real thought and care, better than I wrap my own Xmas gifts for family tbh.
I was really happy with the my purchase and would definitely buy from them again.

17 July 2024
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Reply from James Porter & Son

Thank you for the lovely review! So glad you were pleased with the packaging too. We hope to be able to assist you again in the future :)

Rated 5 out of 5 stars

Stupendous Customer Service

Fabulous customer service provided by Claire. I live in the United States and was looking for a very specific watch only sold in England. James Porter didn't have the exact model on hand. Claire secured the specific model from the manufacturer and shipped it to California for me. Most impressive was her timely updates, keeping me informed of all steps and timing. I could not be more pleased with her assistance and professionalism. 5 stars!

17 July 2024
Unprompted review
James Porter & Son logo

Reply from James Porter & Son

Thank you for the lovely review Chris! Glad we could help source you the watch you were after. If there is ever anything else we can help with, I hope you will be in touch :)

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