I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation. The greatest accolade I can give them came via one of my clients who commented that he'd "rung ea... See more
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Nichola connected with me after I enquired about services, and offered me a tailored solution that was comprehensive and covered all my needs, didn't try to upsell me, and gave me a solution that we c... See more
Company replied
Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’... See more
Company replied
We switched to JAM a few years ago from our previous Out of Hrs provider as we also wanted to have day time cover for overflow calls. It was the best move we ever made. Not only were they better at... See more
Company details
Written by the company
Established in 1977, JAM is an award-winning telephone answering service, and the very first of its kind. We’ve built an unrivalled reputation for excellence built on one simple principle. Every call is priceless. We’ll always look after your calls with the highest level of skill, dedication and care. That’s why we are the UK’s highest independently rated call handling service.
Written by the company
Contact info
4.6
Excellent
539 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Potential new customer
Potential new customer, just going through a trial period to make absolutely sure that JAM is the right company for us. So far the onboarding process has been absolutely perfect.
13 October 2023
Unprompted review
Reply from JAM
Good Afternoon Graeme,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Used to be really good and affordable.
Used to be really good and affordable.
Recently taken over and average bill of £285 has risen to £750.
Queried how i was being charged and next bill came through as £590, told them to cancel my account and all of a sudden my bils are back to £280 odd pounds.
Supposedly they had changed how they bill, ie per min rather than second, but they have now swapped me back to the old way.
Wonder how many have noticed this, to me they are cashing in on trusted accounts.
Already put in place to leave them now, no offer of refunds or apologies for massive increase, took them over 3 months to actually look into my issues and address concerns, even after writing out all the bill details, mins used and calls received, so you could easily see 3 times costs for the same bill 6 months past.
1 October 2023
Unprompted review
Reply from JAM
Good Morning Darron,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
have used for many years very…
have used for many years very successfully - works well for our company
7 September 2023
Unprompted review
Reply from JAM
Good Afternoon Nigel,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Extremely good service from this…
Extremely good service from this company. Our customers feedback about the way they are treated by the call handlers is music to my ears. Email and text messages as an alert when a customer calls is very helpful. I was un decided for ages about using a service like this to help my business but its actually made me money rather than cost me as each call is answered promptly and efficiently. I cant rate them highly enough ! I've been using them for over a year trouble free.
6 September 2023
Unprompted review
Reply from JAM
Good Morning Alex,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Very happy
Have been using these guys for several years and have mainly received positive feedback from my clients' regarding leaving messages with my secretary. The service is fairly easy to use - although the web interface for answer.co.uk could be laid out better/with quicker access to the users etc, but otherwise, it's better than missing calls or having a robotic answer phone.
4 September 2023
Unprompted review
Reply from JAM
Good Afternoon Lee,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
I cannot fault them. Highly recommended.
I started using Answer.co.uk a few years ago following a recommendation so that as a sole trader I wasn't interrupted all the time by calls to my mobile. The service is excellent and it has cut the number of sales and spam calls dramatically. They answer the phone professionally and courteously and I cannot fault them. Highly recommended. Thank you to all at Answer.co.uk
1 September 2023
Unprompted review
Reply from JAM
Good Morning Mr Heywood,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Excellent
Excellent! Couldn't be happier with the level of service, quick and easy setup, very smooth onboarding, dedicated customer support, highly recommend!
1 September 2023
Unprompted review
Reply from JAM
Good Afternoon Dan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Great service
Great service, always courteous and very fast responses
1 September 2023
Unprompted review
Reply from JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Great service
Jam answers our phones efficiently, passes messages accurately and responds to queries quickly. Great service.
30 August 2023
Reply from JAM
Good Afternoon Nugent,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Great Service Everytime
Jam was recommended to me from a tech support company around 12 years ago. We used them when I set up my first business, and the service was impeccable. Even after I could afford to employ full time staff, I still kept the service going for evenings and weekend calls.
Having exited that business and set up another business, it was one of the first things that I did to re-engage Jam. The service delivery continues to be consistently extremely high, the callers have no idea that its an outsourced service and we get the full details of the caller immediately so that we can deal with it accordingly.
I have recommended Jam to others and will continue to do so, as they provide a great service at a great price.
1 September 2023
Unprompted review
Reply from JAM
Good Afternoon Luke,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
I've used JAM for many years
I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation.
The greatest accolade I can give them came via one of my clients who commented that he'd "rung earlier and left a message with [your] secretary".
I don't have a secretary - I use JAM - but the new client couldn't tell the difference, which speaks volumes about JAM's professionalism.
1 September 2023
Unprompted review
Reply from JAM
Good Afternoon Andy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
great service for business
have used answer.co.uk for many years and found it to be the best value for money service of its type. highly recommended
1 September 2023
Unprompted review
Reply from JAM
Good Afternoon Paul,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Brilliant service
We have been using them for a number of years and can't fault the service they provide. Would highly recommend.
1 September 2023
Unprompted review
Reply from JAM
Good Morning Keran,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Phone is very professionally answered…
Phone is very professionally answered every time. Far better than letting your calls go to Voicemail
31 August 2023
Unprompted review
Reply from JAM
Good Morning Darren,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
I've used 'jam' for a while now
I've used 'jam' for a while now.
I find them very friendly and helpful and provide great service at a suitable low cost.
I can highly recommend them.
31 August 2023
Unprompted review
Reply from JAM
Good Morning Charles,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Reply from JAM
Good Morning Pat,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
JAM gives us fantastic service.
We have used JAM for our call answering service for the last 3 years and have not looked back. Call handling is excellent and answered in a friendly professional manner. Our messages reach us very quickly by text and email.
We have noticed that since we started using JAM in 2020 we have not missed a call and this has helped our business grow.
31 August 2023
Unprompted review
Reply from JAM
Good Afternoon Martyn,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Great answering service
Their telephone answering service is great value and saves me a lot of time. We've been with Answer for years and have never had a problem or not received a message.
31 August 2023
Unprompted review
Reply from JAM
Good Afternoon Sally,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Been using the services of JAM for 10…
Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’d recommend this company to anyone looking for a phone answering service.
31 August 2023
Unprompted review
Reply from JAM
Good Afternoon Stefan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Wxcellent Service
We have used AnswerCall for about 9 years and have always received excellent service. This is the ultimate in value for money and I would recommend them to any small business.
31 August 2023
Unprompted review
Reply from JAM
Good Afternoon Christopher,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
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