I've used JAM (answer.co.uk) for many years and I can recommend their service without hesitation. The greatest accolade I can give them came via one of my clients who commented that he'd "rung ea... See more
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Nichola connected with me after I enquired about services, and offered me a tailored solution that was comprehensive and covered all my needs, didn't try to upsell me, and gave me a solution that we c... See more
Company replied
Been using the services of JAM for 10 years, if not longer. Answer our phones professionally without fail after a couple of rings. I regularly do test calls which confirms what our callers tell us. I’... See more
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We switched to JAM a few years ago from our previous Out of Hrs provider as we also wanted to have day time cover for overflow calls. It was the best move we ever made. Not only were they better at... See more
Company details
Written by the company
Established in 1977, JAM is an award-winning telephone answering service, and the very first of its kind. We’ve built an unrivalled reputation for excellence built on one simple principle. Every call is priceless. We’ll always look after your calls with the highest level of skill, dedication and care. That’s why we are the UK’s highest independently rated call handling service.
Written by the company
Contact info
4.6
Excellent
539 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent on-boarding experience
The on-boarding was seamless, and any issues were immediately acted upon and resolved to our satisfaction. I suspect that this will continue to be the case as we move forward in partnership.
1 May 2025
Reply from JAM
Good Afternoon Gareth, and apologies for the delay.
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Jam Phone Services delivers every time
Jam Phone Services delivers every time. Onboarding was seamless, and our customers consistently praise the professional and friendly phone support. The service is flexible, reliable, and a huge asset for our business. Highly recommended!
24 March 2025
Unprompted review
Reply from JAM
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
JAM are VERY on the ball
JAM are VERY on the ball , communication is excellent, helpful & polite.
Great company !
21 November 2024
Unprompted review
Reply from JAM
Good Morning Vince,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
A great service, very professional.
I've been using the services that Jam provide for a number of years and I find them to be very professional. They have different ways of handling different types of enquiry. For example callers who need technical help with an issue they're having are directed to our email support line whereas callers who have a sales enquiry are asked for their contact details and informed that someone will contact them. For every call we receive an email explaining what it was about and what follow up is required.
18 November 2024
Reply from JAM
Good Morning Jim,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Not worth it
Service is average - get my company name wrong so often when answering phone. Also, the packages on offer are set amounts (you cannot chose your own amount to top up) and if credit remains on account when you wish to terminate the line, it is non-refundable. Scandalous.
15 November 2024
Unprompted review
Reply from JAM
Good Morning,
Thank you for taking the time to provide feedback, and we are sorry that your experience with Answer hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
Answer Customer Service Team
Good feedback and timely action of…
Good feedback and timely action of dealing with problems
20 August 2024
Reply from JAM
Good Afternoon Mark,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Reply from JAM
Good Afternoon Wendy,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Following an emergency
Following an emergency, I found setting up Jam to answer phones en masse easy to do.
The operators did their jobs excellently and we were impressed.
We will definitely use them again.
4 July 2024
Reply from JAM
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Takes the stress out of business
Fantastic service very helpful and professional, these guys help me with a 24/7 on call system that i need to operate. The team at Jam take our emergency call from a professional environment out of hours allowing our engineers time to wake up and get themselves together prior to speaking with the customer, its quite difficult to go from a state of sleep to a very technical telephone conversation without having a couple of minutes to prepare yourself. They are always on hand to help with any issues and have had a huge impact on the wellbeing of myself and the team by fielding our calls.
1 July 2024
Unprompted review
Reply from JAM
Good Afternoon Shay,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Revised review after new staff appointed
I have had a call answering service with Jam/Answer.co.uk for many years. Just recently, charges are ridiculous. If your number is called you get charged, even when a message isn't taken. £25 worth of 'caller hung up' in less than 24 hours, dozens over the last month. It's impossible to speak to anyone at this company. Blunt, impersonal messages are sent by employees through their platform, none of which answer your query. Jam/Answer.co.uk has been called several times to ask to speak to an account manager to discuss and resolve issues . The customer service team don't have a number to transfer calls to and they don't return calls. Customer service is non-existent. Avoid.
In response:
After trying to contact Jam for a week, leaving messages as there is no telephone number for customer services and emailing, I finally received a call from a lovely, helpful manager yesterday. I understand the company has been sold recently and is undergoing a transformation. Hopefully things will get back to how they were.
UPDATE:
Since writing this review, Answer/Jam have new staff and they have been amazing. Special thanks to Kelly, who was allocated as account manager, took a look at all the issues we were experiencing and resolved each and every one. Kelly is easy to contact and responds quickly to questions and queries. Thank you Kelly for restoring my faith in Jam and Answer.
28 May 2024
Unprompted review
Reply from JAM
Good Morning Norma,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
I can see we were in communication before the review was left to discuss this in more detail with yourself. At your earliest convenience, please respond to that email, or alternatively, you can reach out to us on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
Money Grabbing Service Quick to Talk Your Money Slow to Set Up Your Account Avoid.
They take forever to set up your account. Then try to upsell you to buy additional time and screens that you didn’t ask for. You never got through to anybody in customer service. Our account isn’t up and running yet, but so far the indication is that they are going to be a complete headache company to work with I wouldn’t recommend them.
26 March 2024
Unprompted review
Reply from JAM
Good Morning Bernard,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
I was recommend to JAM by a colleague…
I was recommend to JAM by a colleague recently. How right they were - Sophie Drayton in particular is fantastic and help a "non-techy" in getting this set up.
She's wonderful!
28 February 2024
Unprompted review
Reply from JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service. We will also pass on the praises of Sophie!
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
Answer.co.uk Customer Service Team
Reply from JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
JAM - great service all around
JAM was great in communicating from start to finish of setting up the account, also the initial calls about understanding our business and our needs was brilliant as well. We are a month in and everything works perfectly, the onboarding team, our manager Claudia is there to support if we have questions or needs any tweaking. All in all great decision to go and start our journey together.
19 February 2024
Reply from JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Excellent
Friendly, fair and honest. Great set up, lots of information gathered to ensure calls are answered correctly. All calls answered and info. sent through in an efficient manner
19 February 2024
Reply from JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Reply from JAM
Good Afternoon,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
Fantastic company
Fantastic company, been with them for nearly 12 years always able to deliver a fantastic telephone experience to our customers and clients
31 January 2024
Reply from JAM
Good Morning,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
We’ve been working with Jam Couriers…
We’ve been working with Jam Couriers from more than a year and always we had a great experience.
Professional and reliable company, they’ve been helping us always with our urgent deliveries.
Highly recommend! 👍
9 November 2023
Unprompted review
Terrible experience.
Terrible.
Firstly = they over charge you for call lenght.
I have many examples of calls taking 2 mins and they charge for like 4-5 mins quoting the additional time is a "wrap up time" and you are still expected to pay for this additional time.
It turns out you might pay £6-£7 for a basic 2 mins call.
Also, not very reliable.
I have advised them, I am on holidays, business is in operation mon / wed / friday. Customers calling on tuesday and thursday must be advised we will call back next day - they couldn't handle that.
Customer asks "when will my call be returned" advisor says they will call you back shortly, even though notes were left the business is off that day due to my holidays. Overall, becouse of the way they handled these calls I still needed to work on days off.
I wanted to make a complaint, they ignored my e-mails. I told them to stop the service, and 2 months later they still send me invoices even though no calls answerred.
Avoid, there are much better & cheaper providers out there.
You have replied that you have reached out to me, noone has been in touch, noone has replied to my e-mails either.
27 October 2023
Unprompted review
Reply from JAM
Good Afternoon Adrian,
Thank you for taking the time to provide feedback, and we are sorry that your experience with JAM hasn’t met your expectations.
We have reached out separately to discuss this in more detail with yourself. Please also feel free to reach out on sales@jam.co.uk, as we are certain we can assist you with this matter.
Kind regards
JAM Customer Service Team
Friendly, professional service.
We are in the early stages of using Jam but are already seeing a great improvement on previous experiences with another provider. The staff are friendly, helpful and efficient, the systems are informative and easy to navigate.
23 October 2023
Reply from JAM
Good Afternoon Dan,
Thank you for taking the time to provide feedback regarding your recent experience of our service.
As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out.
You can contact us on sales@jam.co.uk.
Kind Regards,
JAM Customer Service Team
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