JAKI London Reviews 

11,720
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stylish designs of the clothing, finding items well-made and comfortable. Many appreciate the prompt delivery and efficient service, and customer service is widely commended for being outstanding and responsive. However, some customers noted product discrepancies, including items not matching descriptions, color or fabric quality issues. A few reviewers found sizing inconsistent, leading to returns. Others reported delivery delays or unclear pre-order information, and some were dissatisfied with customer service regarding returns and refunds.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as beautiful,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful designs, well-made... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and efficiency... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a strong intent to... See more

Customer service

Users describe positive interactions with customer service, with many reviewers expressing high satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have made three separate orders over the past three years . I have noticed visible reduction in quality. Very disappointing. I was offered (after direct complaint) a further 20% discount to “make me... See more

Rated 4 out of 5 stars

I ordered the Satin Halterback dress in black. I ordered down one size as suggested by other reviewers and glad I did. I love the dress, however, the color is not as black as it appears on the web... See more

Rated 5 out of 5 stars

The quality of Jaki clothing is unmatched! Very stylish and unique! I can’t say enough about their Customer Service! Prompt and excellent communication are just a few of the services I received mor... See more

Rated 5 out of 5 stars

My daughter is 5’11 and needed a butter yellow dress for sorority rush week. The color, material, length…. It was all perfection! Truly a beautiful dress! It arrived on time. The only constructive fee... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(11,720)

3,132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing

every piece i bought from Jaki is amazing. The quality and fit are perfect. The designs are wearable for dress down and dress up. I love the brand. Can't wait for my next pieces.

14 July 2026
Rated 5 out of 5 stars

The customer service reps were timely…

The customer service reps were timely in responding to my emails, they offered me free shipping back because of the issues that I was having and I’m still working with them, but I’ve been very very impressed and will continue to business with this company because of their great customer service

13 July 2026
Rated 3 out of 5 stars

I purchased the Anne satin slip dress…

I purchased the Anne satin slip dress in large and the Lumi poncho. I am 1.78 m tall/72 kg/36 B. The dress is long - hits at the ankle and the satin fabric drapes well. However the bust lining barely covers and the bottom hem on the does not appear finished (just stiched over). Don't know whether manufacturer intends for customer to hem for herself. The poncho is a bit small for someone my size.

13 July 2026
JAKI London logo

Reply from JAKI London

Hi Susan,

Thank you for taking the time to share your detailed feedback.

We're pleased to hear you were happy with the drape and length of the Anne Satin Slip Dress. The raw-edge hem is an intentional design feature, chosen to achieve a lighter, more fluid finish while maintaining the elegant drape of the fabric.

We're sorry to hear that the fit of the Lumi Poncho wasn't quite right for you. As our pieces are designed with different silhouettes, the fit can vary between styles.

We always welcome customer feedback and will share your comments with our Product Team for future consideration.

We appreciate you choosing JAKI and thank you again for your thoughtful review.

Kind regards
Rosy

JAKI Customer Service

Rated 4 out of 5 stars

Great but not Black enough

I ordered the Satin Halterback dress in black. I ordered down one size as suggested by other reviewers and glad I did. I love the dress, however, the color is not as black as it appears on the website. It is a dull black, and not brilliant unfortunately.

I would order the dress again but maybe not in black

7 July 2026
Rated 1 out of 5 stars

I never received my dress

I never received my dress. Unable to get anyone to respond

7 July 2026
JAKI London logo

Reply from JAKI London

Hi Deborah,

Thank you for your feedback. We're sorry to hear about your experience.

We've checked the shipment, and UPS confirms that the parcel was delivered to the consignee on Thursday, 9 July at 3:16 pm.

We were also unable to locate an email from you regarding this matter.

However, we've now reached out to you directly with the tracking details and will be happy to assist further should you need any additional support.

We look forward to helping resolve this with you.

Kind regards
Rosy

JAKI Customer Service

Rated 1 out of 5 stars

You signed me up for marketing mails

You signed me up for marketing mails, and failed to unsubscribe me twice already.

13 July 2026
JAKI London logo

Reply from JAKI London

Hi Davy,

Thank you for your feedback. We're sorry to hear about your experience.

We'd like to clarify that we do not subscribe customers to our marketing emails without their consent.

Subscriptions can only be made by the customer, and we have double-checked our records to confirm that your email address has now been successfully unsubscribed.

Kind regards
Rosy

JAKI Customer Service

Rated 5 out of 5 stars

Gorgeous Dress!…

My daughter is 5’11 and needed a butter yellow dress for sorority rush week. The color, material, length…. It was all perfection! Truly a beautiful dress! It arrived on time. The only constructive feedback I have is packaging. For the price I thought it might be well packaged with tissue paper, branding, bow, etc. But that is one tiny thing, truly over-all super thrilled with this lovely dress.

13 July 2026
Rated 5 out of 5 stars

Styles

Styles, shipping, responsiveness--all above par.
Items exactly as represented.
Could not be more satisfied.

13 July 2026
Rated 1 out of 5 stars

Unable to process a Return

I tried to return a jumper to swap for another colour. Return portal would not let me submit the return. It requested a $39.48 handling fee but did not have any link to attempt to pay this exorbitant fee.no reply from emails.

21 July 2026
Unprompted review
JAKI London logo

Reply from JAKI London

Hi Julianne,

Thank you for your feedback. We're sorry for the inconvenience you experienced.

We've since submitted the return on your behalf and sent you a prepaid return label via email.

As a UK-based brand, for international orders, return handling fees are applied to cover non-recoverable costs such as international shipping, customs processing, and warehouse handling.

We aim to keep this fee as low as possible while continuing to offer a streamlined international returns service.

If you need any further assistance, our Customer Service team will be happy to help.

Kind regards
Rosy

JAKI Customer Service

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