Have made three separate orders over the past three years . I have noticed visible reduction in quality. Very disappointing. I was offered (after direct complaint) a further 20% discount to “make me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.
Contact info
United Kingdom
- jaki.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
top service and top quality
I think your products are well-made and…
I think your products are well-made and I hope to order more in the future. I think they are a bit pricey, though.
amazing
every piece i bought from Jaki is amazing. The quality and fit are perfect. The designs are wearable for dress down and dress up. I love the brand. Can't wait for my next pieces.
Your garments are made with care and…
Your garments are made with care and quality material. They fit my body so well are truly are one of kind. I will continue to order .
As I.m in Australia i expected a longer…
As I.m in Australia i expected a longer wit tim but my purchase arrived within the week . Exactly as I hoped it would be . Many thanks xx Helen Farrelly.
The customer service reps were timely…
The customer service reps were timely in responding to my emails, they offered me free shipping back because of the issues that I was having and I’m still working with them, but I’ve been very very impressed and will continue to business with this company because of their great customer service
Excellent product and service
I purchased the Anne satin slip dress…
I purchased the Anne satin slip dress in large and the Lumi poncho. I am 1.78 m tall/72 kg/36 B. The dress is long - hits at the ankle and the satin fabric drapes well. However the bust lining barely covers and the bottom hem on the does not appear finished (just stiched over). Don't know whether manufacturer intends for customer to hem for herself. The poncho is a bit small for someone my size.

Reply from JAKI London
Shipping was fast and easy
Shipping was fast and easy. Great product. Happy with my purchase.
Great but not Black enough
I ordered the Satin Halterback dress in black. I ordered down one size as suggested by other reviewers and glad I did. I love the dress, however, the color is not as black as it appears on the website. It is a dull black, and not brilliant unfortunately.
I would order the dress again but maybe not in black

Reply from JAKI London
You signed me up for marketing mails
You signed me up for marketing mails, and failed to unsubscribe me twice already.

Reply from JAKI London
Gorgeous Dress!…
My daughter is 5’11 and needed a butter yellow dress for sorority rush week. The color, material, length…. It was all perfection! Truly a beautiful dress! It arrived on time. The only constructive feedback I have is packaging. For the price I thought it might be well packaged with tissue paper, branding, bow, etc. But that is one tiny thing, truly over-all super thrilled with this lovely dress.
Styles
Styles, shipping, responsiveness--all above par.
Items exactly as represented.
Could not be more satisfied.
Quick and easy communication
Really helpful customer service. I needed to exchange my top and it was arranged really quickly and with no extra costs.
The dress has a beautiful cut and fits…
The dress has a beautiful cut and fits very well. Hand wash and dry flat.
Efficient and answers any problems…
Efficient and answers any problems quickly.Dress was lovely unfortunately to small but return process very good .
Just purchased this gorgeous dress in a…
Just purchased this gorgeous dress in a third colour as I love to so much!
Unable to process a Return
I tried to return a jumper to swap for another colour. Return portal would not let me submit the return. It requested a $39.48 handling fee but did not have any link to attempt to pay this exorbitant fee.no reply from emails.

Reply from JAKI London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







