J3 Debt Solutions Reviews 

609
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their incredible professionalism, deep empathy, and reassuring patience when handling stressful and complicated financial situations. Reviewers note that the supportive team explains the entire debt management process clearly, offering continuous guidance that makes everyone feel completely at ease. Some reviewers were not happy with the communication, mentioning frustratingly long waiting times for important callbacks and completely unreturned messages. A few other people also felt that certain advisors were overly pushy during initial conversations or ultimately failed to deliver proper assistance later on.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the professional, calm, and... See more

User experience

Customers had positive experiences with user experience, reporting that staff explained everything clearly,... See more

Response time

Consumers find response time to be ambiguous, as some reviewers experience quick communication and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never did i want to make the phone call but I dd and couldn't be happier. Everyone i spoke to was very freindly, polite and so helpful, I should have done this soon as I have had a lot of weight taken... See more

Rated 5 out of 5 stars

The swift, calm, professional attitude goes along way. My experience with J3 has been superb from start to finish. The advice I was given was outstanding. Would recommend highly to anyone who is in fi... See more

Rated 5 out of 5 stars

J3 assisted with my new building warranty. They could not have been more helpful and guided me along the way, Alex was excellent, She kept me fully informed with progress and gave a nudge to proceedi... See more

Rated 5 out of 5 stars

I recommend this company to anyone who is struggling with financial problems that they cannot or do not know how to deal with or where to start. From my own experience, I know how difficult it is to f... See more

Company replied


Company details

  1. Debt Relief Service
  2. also in
  3. Bankruptcy Service
  4. Insolvency Service
  5. Liquidator

Information provided by various external sources

We help people in debt.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

609 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(609)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

J3 saved me

So After being in a complicated relationship for 15 years I finally broke free from it, however that came with consequences DEBT!! And a lot of it sadly that was uncovered over a matter of months. So I decided I needed help I'm a single mum of 3 so I needed to find a balance where I could afford to pay back the debt and still survive each month as I would have cost over half my pay And so i found j3, I was scared and apprehensive wondering if it was a good idea or if they were right me. So I called and spoke to 3 different guys over a period of calls Muhammed and Scott were great they had absolute empathy for my situation and didn't make me feel bad in anyway and helped me though the process. Then the team called all the creditors to figure out what I owed. And after going through my finances worked out what I could afford they did all the heavy lifting and even gave me a breathing space so no creditors could bother me till the IVA was ready for vote. Luckily it all went through without issue. And Emma was my final contact to let me know the results and set up payment plan. I know dealing with debt is scary but just take one step at a time and give this company a chance.

23 June 2025
Rated 5 out of 5 stars

Great service and support!!

J3 Debt Solutions made a difficult time so much easier. The team was friendly, professional, and really took the time to understand my situation. They helped me set up a manageable plan and took a huge weight off my shoulders. I’m so grateful for their help!

—Mr.V Leon

17 June 2025
Rated 5 out of 5 stars

Trustworthy

Very helpful, supportive. Everything explained. The process went very quickly. I recommend to people who are afraid of their creditors and debts that keep them awake at night.

2 June 2025
Rated 5 out of 5 stars

These guys were fantastic

These guys were fantastic, extremely professional and totally understanding if ever you feel that you are drowning in debt or finding it difficult to cope then please give these guys a call, as well as the above they were also very reassuring that there’s always a solution to your worries. Thank you all once again and keep up the good work.

12 June 2025
Rated 5 out of 5 stars

Great experience

They were very professional and helpful. I found it extremely easy to get everything sorted and they were wonderful when I needed extra information or extra help.

6 June 2025

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