Bought the Flynn based on the information provided which showed 10 settings. The actual toy I got had 4 functions. When I approached them saying I was disappointed and not happy with it they apologise... See more
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The stores are quite satisfying, and they offer some high-quality items. However, the payment method for members is complicated. Mobile payments and Apple Pay are not accepted, and members can only us... See more
I love my Normal Piper! It's cute, came in a lovely storage bag, and it works VERY well! Only reason it doesnt get 5 stars is that I'm not a huge fan of most of the vibration patterns. But otherwise,... See more
A wonderful brand. a magnificent store. Have shopped here on the regular getting gifts for self, trade a chosen family. No one has ever been disappointed nor dissatisfied with their Normal products,... See more
Company details
Written by the company
Making sexual wellness a reality for all.
Contact info
727 George Street, Level 3, 2000, Haymarket, Australia
- hey@itsnormal.com
- itsnormal.com
2.5
Poor
331 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue resolved 😊
I thought I had an issue with a delivery. Contacted Normal support team, given information that allowed me to locate my item. Response was very timely and helpful. Thanks Normal
6 July 2022
Unprompted review
Outstanding service
From the very beginning all contact with the team have been outstanding. Their customer service level is well below what we have all come to expect. Well done Team Normal you have built something to be proud of.
6 July 2022
Unprompted review
Great website
Great website allowing you to choose what is right for you! Quick delivery and great quality products
4 July 2022
Would recommend
Great services, easy to navigate website. The product was exceptional quality and helps knowing they had an unbelievable return policy which gave me the confidence to make the purchase
3 July 2022
Love Love Love!
Fantastic products in gorgeous colours! The process was painless and the shipping was extremely quick with discreet packaging.
2 July 2022
Love my Piper!
I love my Normal Piper! It's cute, came in a lovely storage bag, and it works VERY well! Only reason it doesnt get 5 stars is that I'm not a huge fan of most of the vibration patterns. But otherwise, an excellent product! I am a huge fan of the company - knowing there is a 100 night guarantee, and that returned products are recycled for materials is fantastic. Truly innovative in the toy scene!
2 July 2022
Really good company!
Jack was super responsive, patient and kind while working through my request. Such amazing customer service every single time I’ve ever been in touch 😊
22 June 2022
Unprompted review
Couldn't be happier
I have loved Billie since the moment it arrived. I ran into some hardware issues and emailed Normal. My concern was met with understanding and a solution to my problem. I will be receiving a replacement Billie and returning my old one to be recycled. Great product and great customer service.
18 June 2022
Unprompted review
Great service and a great product.
13 June 2022
Great customer service
I lost my charger and contacted Normal to buy a new one. They sent it to me for free, and it arrived within a few days 😊
6 June 2022
Great customer service and…
Great customer service and comunication. I love the culture and community Normal has created and that's why I purchase from them and not any other store. Thank you for all the little details as well.
xx
6 June 2022
Fun sized
We're very happy with this fun sized vibe! It perfect fits to your hand, is sooooooo soft and packs a real punch.
If you looking for an external vibe that is perfect for solo or partnered play, this is the one.
6 June 2022
Great customer service and very happy
5 June 2022
Amazing products
Amazing products with great descriptions, so you know what you're getting and how it might work for you, and great (fast for me) delivery. I'm super impressed
4 June 2022
Yes in deed..
Yes in deed..
My main critique; I had problems paying for the item and getting away with the loot. But i am 75 and often at sea digitally.
4 June 2022
Doesn’t get much better than this
Amazing product from a simple no fuss company . Shipping was quick and the product is amazing . Very very satisfied customer
3 June 2022
Like the shape and look of the toys…
Like the shape and look of the toys (and their packaging!). Having trouble getting into the course.
3 June 2022
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