Bought the Flynn based on the information provided which showed 10 settings. The actual toy I got had 4 functions. When I approached them saying I was disappointed and not happy with it they apologise... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The stores are quite satisfying, and they offer some high-quality items. However, the payment method for members is complicated. Mobile payments and Apple Pay are not accepted, and members can only us... See more
I love my Normal Piper! It's cute, came in a lovely storage bag, and it works VERY well! Only reason it doesnt get 5 stars is that I'm not a huge fan of most of the vibration patterns. But otherwise,... See more
A wonderful brand. a magnificent store. Have shopped here on the regular getting gifts for self, trade a chosen family. No one has ever been disappointed nor dissatisfied with their Normal products,... See more
Company details
Written by the company
Making sexual wellness a reality for all.
Contact info
727 George Street, Level 3, 2000, Haymarket, Australia
- hey@itsnormal.com
- itsnormal.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Products, Great Company!
This is a great product! Definitely great quality and worth the money. I did originally have a few issues but it was handled with a free replacement and prepaid parcel to send my slightly faulty one back! Super appreciative of the great customer service - would highly recommend 💗
Took a while to get going but it…
Took a while to get going but it certainly did the job, a few times as well. Not too overpowering, quite gentle.
Easy prompt quick discreet
Frankie is perfect
Frankie is perfect. Better than expected for sure. Piper is also good, but different to anything I've used before but I am amazed at how many settings it has. Also got send a free lube which is amazing!
You listened to my concerns and…
You listened to my concerns and addressed the issues. I felt that my concerns were handled within a reasonable timeframe. Extremely friendly, professional, service and nothing was too much effort.
Happy above my expectations
I really like the educational video on the page- by Georgia. I brought the Darcy and it was as advertised- quiet, multi-purpose and fun.
The shipping was prompt and good communication. I also like the packaging.
Normal will forever be a brand I…
Normal will forever be a brand I choose, from ease of shopping to wonderful support (ie. collaborations with Georgia Grace), normal not only knows, but cares for its customers.
Happy person
Super happy with how environmentally friendly and body friendly this company is! Great also to have how to guided to accompany toys!
we bought a cock ring
we bought a cock ring, it was a bit tight so it made sex/foreplay a bit painful. but it did make him harder, and was pleasurable for me too!
Billie is an absolute vibe
Billie is hands down my new favourite vibe. It's so soft and flexible but with a powerful vibe that makes it amazing for clitoris owners, I think I like it more than my old faithful clit stimulator. It's also super cute and I loved the packaging. Delivery was super quick too.
Inexperienced and Thoroughly Overjoyed
I'm not overly experienced with sex toys, so I barely know what I'm doing or what works for me. The Normal website had lots of information, lots of helpful things to go by, a really helpful quiz and I am unquestionably delighted by the toy I picked. If I could give it more stars, I totally would...the Piper toy is I think my new favourite thing. The settings are so good, the instructions are easy to follow and there's a vibration for literally everyone and you'll be pleasantly surprised at all points in the ~experience~
Amazing Service
Amazing Service
Amazing Service combined with great products and fast delivery make for a great experince.
Love What Normal is Doing!
I was really impressed by the overall vibe and message that Normal is projecting. I'm a big believer in the idea that as kids (probably more so in my generation), we were bombarded with all this stuff that taught us to feel ashamed about exploring and being adventurous in our sex lives. Or that if something a little different was appealing to you, that there is something wrong with that.
I feel like you can get so much joy out of your sex life when you approach it with an open mind and just have fun.
Hopefully your website will encourage people to step outside their comfort zone and really get the most out of their sexual relationships and activities. ;-)
Love my new normal!
Love my new normal goodies, nice packaging, great videos to review prior to purchase. All around good buying experience ❤️
Really enjoyable thanks
Thanks Normal
Wonderful experience
Prompt delivery
What more could we hope for
Thanks
So happy with my new Normal friend
So happy with my new Normal friend. Very easy to use, great design and fun. Love the colourful bag to keep it in. A new favourite of the bedside draw!
Amazing
Never have I ever had such an amazing experience with a toy. Customer service is perfect, the toy is beautifully packaged and exceeded my expectations. Well worth the money.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








