Itagpro Reviews 

The worst customer experience I have ever received. Received items on 4/2/26 and returned items on 4/10/26 and am still waiting for my refund!!?!
I reached out many times by phone got put on hold. No one ever picked up. Did this for about two weeks and then finally on 6/ 2726 I spoke to a real person and he requested and I provided the tracking numbers and where I sent them because there were two different orders connected to what I was returning and I never heard anything back and I tried again and again and again and it’s all AI and I am so frustrated. I honestly don’t know how they stay in business with this kind of customer service and I think Amazon should really look into it. I did not purchase it through Amazon, but directly from iTagPro online. And after this frustrating experience, I checked online and I saw that Amazon prime does offer this and I would have put my review there if I had purchased it through Amazon prime and I believe I would’ve had a much better response.. also, it cost me $35 to return both of these orders and if I returned it through Amazon, there would’ve been no fee.

Absolutely disgusting!!!

I ordered 2 x tags advertised that said GPRS they unfortunately are mis advertised as they are only Bluetooth. In the process of ordering these 4x cards added to my account and checked out, costing me £170. I got in touch straight away to organised sending them back for a refund as well as the tags. They said absolutely they had gone to shipping but as soon as they arrive please get in touch. So I did, they said they would save me the hassle of sending back and offer a partial refund of £42 you can imagine my surprise! They then offered me £76 after I said no, approximately 4/5 emails later I got offered £115 refund which at the point I gave in as I never ever had to beg for my money back for the wrong products. Unbelievable. Well I haven’t seen the £115
NOT A PENNY! I’ve sent another email and have now been completely ghosted!! DONT USE THIS COMPANY ABSOLUTE SCAM.
They state 30 days guaranteed money back, well clearly not!!

order #B484B42C9C
This website is total scam. Once they receive your money, they send you stuff from China and charge you 10 times as much as it costs in China by the well known websites. Their promise of Money back guarantee seems to be completely false as my experience is so far. They do not even send the address the product can be returned to, and no emails are answered anymore. They simply take your money and send you cheap stuff that is 10 times cheaper if you buy in China itself.
July 20. They offered to return money, but nothong so far. Emails are not answered anymore. They use a different name to charge credit cards, so wben you want to claim the money back from your creditcard company you should use the name that is mentioned on your creditcard (and inform them it is the same company as iTagPro in Vilnius, Lituania). I will update this review if any developments take place.
August 4, 21.04. Package returned. no money returned Lost 240 Euro to this scam.
This company calls this a resolution. Because they stole money again from someone that had confidence in them.
August 12. Although the company promised to send our payment back, they did not. Only after making a dispute case at VISA we received our money back from VISA. So company cannot be trusted in what they promise.

DONT BUY THIS PRODUCT, IT DOES NOT USE GPS. ITS A SCAM

Please do not purchase from this company. They say they give refunds for 30 days if you’re not satisfied but they won’t give a returns address or tell you how to get a refund. I was charged a higher amount at check out than I was lead to believe and once the product arrived, their app has only 1* and I cannot get the ITag to connect.
Absolutely a waste of money and time.

They deal with high volume and in the time frame I was quoted my issue was resolved and my refund credited to my account. All emails were informative and professional.Just be patient .

I ordered 2 of these and it took 3 weeks to deliver. They would not link to the app and I asked for a refund right away. I keep getting fobbed off saying they are busy and it will be processed. They are lying scumbag scammers. AVOID AT ALL COSTS!

Garbage. Very expensive and doesn't work. Takes 3 weeks to receive. It's a scam. Don't waste your money. Very sketchy marketing practices.

Once being missold this product from this company I have been I aback and forth trying to get refund. I have had one person from the company agree the refund followed by emails from 2 other people from company say the refund cannot be done then do it reply it all messages are from the same email. STAY WELL CLEAR OF THIS COMPANY

Very helpful

I raised my query on 29th June and it was not answered until 13th July! Now it has been answered, I am returning my products, but don't get to find out how until after I've posted a review on trust pilot. If the return doesn't go well, thisxwill be downgraded to 1 star if they meet my expectations, I will raise it to 5.

This was rated the best pet tracking device on the market. its absolutely junk and so expensive. I figured for the money and review (clearly one they had paid for) it gave it some credibility. Should have searched harder. It takes ages to connect and as soon as my dog gets out of range or doesn't work for a while drops out. Even then the range is rubbish. I assumed id open the App and find my dog and hit a button to make it beep. Why in the modern world of abundant GPS technology are companies still trying to rip people off with Junk. Dont buy it as you will feel just as cheated as I do.

Update 5 Aug - still being lied to by the customer service team who claim to have finally processed my refund - no surpirse that there is no sign of it in my bank account!
I have already reviewed the completely useless itag pro I bought as a cat tracker, and now I am reviewing the refund process.
The customer service team (AI-generated I suspect) was quick off the mark to respond, and offer me increasing percentages of a refund with no need to return the tag. I was happy to return it - as stated, it is rubbish - so declined, repeatedly. (If you want to get a partial refund and keep the thing, hold out for 70%). Finally they agreed to refund me fully, I returned it, sent proof of return, and now...silence. Repeated requests for an update on the status of my refund have been ignored.

Order no: 31B1415BA2
Manipulation at the checkout and no response when you try to cancel the order. Returned all items in good faith with tracked delivery and still yet to receive a full refund. Have sent numerous emails but no response or just automatic reply. Very poor customer service thus far.

*update*
The response below is inaccurate and simply delaying any refund. I can confirm there is no open dispute as the company manipulated me in to closing the paypal dispute months ago in order to obtain a refund. This is clearly part of the scam so all protection is gone.

Got a fraud alert from my credit card, they tried to charge over $200 on a $49 tag. Finally had to cancel that credit card with all the hassles that entails. Do not do business with this crooked outfit!

They are not GPS they are Bluetooth they also require a subscription. Customer service is dire they do not respond to emails

My issue was with website links they put in their email responses to me. The links took me to questionable website addresses, which my browser was able to block. So, in addition to the not so great product reviews, their support is highly suspect.

Order locally, shipping from China took a long time. Order arrived while I was traveling. Opened shipping bag and tried to use the code on the device box to get the itagpro app. Another name came up which seemed to have nothing to do with itagpro. Tried at app store and found no itagpro app. Read many like reviews and I.am now attempting to return the new unopened tags unused.