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4.5
74 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Isisngold
Hello,
Thank you so much for your amazing review! Thatt truly means the world to us 🤍
We really appreciate your support and your kind words.
If you ever need anything, we are always here for you 😊
Best regards,
The Isis & Gold Team ✨
Waiting for a month for an order, already tried to lecture me about roads being closed in my country which they are not, for way more than 3 weeks.
After a late refund recommendation, turns out you only get your money back when they receive their product back, money you paid for a product, you also did not receive. Amazing business method.
Worst distributor I have tried to work with.
Reply from Isisngold
Hello Rafael,
Thank you for taking the time to share your feedback.
We are sincerely sorry that this delivery experience did not meet your expectations. Your order was prepared and shipped within the announced timeframe from our side. Once a parcel is handed over to the carrier, the delivery process unfortunately depends entirely on their logistics network.
As explained during our exchanges, your parcel is currently the subject of an ongoing investigation with the carrier, as it is still officially registered within their network. According to the procedures applied to international shipments, a refund can only be issued once the investigation is closed and the parcel is officially declared lost or returned to the sender.
In order to avoid making you wait for the end of this procedure, we offered you an exceptional solution: an immediate reshipment with a store credit higher than the value of your original order, so that you could quickly receive the products needed for your activity. This solution was declined on your side, as you preferred to wait for a refund instead.
Additionally, the current logistical situation in Portugal has caused disruptions in certain transport networks, which can unfortunately impact delivery times beyond our control.
Our goal is always to support our clients and find fair and practical solutions when unexpected situations occur.
As soon as the carrier closes the investigation, the appropriate resolution will of course be applied immediately.
Kind regards,
✨
Isis & Gold Team
This has become my go-to place for dental jewelry.
The jewelry is beautiful, of good quality, and the service is fantastic.
Shipping is also fast, even to the Netherlands.
I got 2 gems in white Gold. I’m so happy and total in live with them. 100/10
this company is wonderful. not only they have top matterials but it is so easy to be in contact with them and for them to answer your questions .
I 100 % will continue to buy from them for my salon
Customer service and shipping were great so far. Looking forward to seeing how the products hold up once applied
Isisngold are the only ones I trust with tooth charms for my clients knowing they’re the highest quality of 18k and beautifully designed
I originally made a post that gave this company a one star by accident to get some information out about technical issues with the website so I am returning to give them a five star because the communication was wonderful. They resolve the issue very fast and the service and product is phenomenal.
I love the quality of Isisngolds 18k gems they are amazing I will be ordering again
They take forever to respond to emails The tracking company they use lacks information and do not update you on your package at all.
They don’t communicate well
Reply from Isisngold
Thank you for reaching out and sharing your concerns. We understand the frustration that can come with waiting for a package, especially when updates are not as frequent or detailed as one might hope. As we mentioned in our previous email, customs clearance times can vary significantly from country to country, and unfortunately, this process can take longer than usual in some regions, including yours.
Currently, your package is within the normal delivery timeframe given these customs considerations. We truly empathize with your situation and are here to support you through it. For future orders, if time is of the essence, we might suggest opting for an express shipping option to ensure a faster delivery.
We're genuinely sorry for any inconvenience this situation may have caused you. Please know that it's never our intention to provide a service that's anything less than exceptional. We appreciate your patience and understanding, and we're committed to continuously improving our communication and tracking updates to better serve you. Thank you for bringing this to our attention, and rest assured, we are actively working on enhancing our customer experience.
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