Ironbeam Futures Reviews 226

If I could give zero stars I would. What is the point in being able to call for assistance for people that work there to be rude? If you don't like your job, find something else to do.

They were extremely rude immediately upon answering the phone. The tone was like, 'why are you calling bothering me?' It's utterly disgusting that people like this exist. The guy rudely raised his voice several times. This is what "Customer Service" is these days. I will never use them again!

Trading desk support was a breeze! No long waiting time, my issue was resolved very professionally and was followed up by email.

James

Everyone I spoke with was very friendly and helpful. My account was quickly setup and ready to go. Ironbeam has super competitive rates, great choices of platforms, and the best customer service. Mike M is the best!! Looking forward to trading with IB!!

Mike Murphy was great. He helped me get my money wired from my bank. The problem that I had was with the wire instructions. The aren't very clear.

Great customer service. Low commissions and the answer your emails quickly

I like ironbeam they went above and beyond my expectation. Very grateful to have a reputable broker I can count on. Very fast withdrawals. I like the cutting edge charting as well.Thank you.

Mike Murphy was very patient with me in trying to set up the platform so that I could trade on TradingView.

Mike has always been quick to respond to all my queries. Thumbs up!

Great customer service, cheap fees, the platform is spartan but usable. Looking forward to a long relationship with this great broker. Also opened an account with ninjatrader at the same time, i love the platform but hate that broker. Ironbeam all the way for me.

Good layout and good design and good service

Im really happy with the customer service

The connection with Tradingview was really smooth

Fantastic lower fees make it easier for beginners to start the journey of futures trading

Special Thanks to Brent for all the help provide

I really recommend this platform for futures trading

Thank you

Highly disappointed with Ironbeam. Website stated 0% commission for 1 month and $0.39 per contract after that. My first week trading, I was charged $0.99 per contract so I asked for a full refund on the incorrect commission. They told me I was ineligible for the 0% promo due to a disclaimer that was listed in a totally different section of the webpage and there was an error with my promo code for the $0.39 commission rate. I then asked for a partial refund due to the confusion with the poorly placed disclaimer and the promo code error and they refused. This is a terrible business practice and poor customer service; all over $100 in commission.

High quality customer service. Mike from Ironbeam was super helpful responding and providing support all throughout from account creation and gathering my funds. Thank you.

stable platform and speedy replies to emails. Top notch broker and impressed with the rates. Thanks Mike

Great experience with Ironbeam so far. I was able to build out a dashboard that works for my strategy and received quick responses from customer service throughout the onboarding process.

I've only been trading Futures for a short while and Ironbeam came highly recommended. Setup is stress-free and commissions are super affordable for someone just getting their feet wet. Support is personal and quick which you need when everything is still new. And most importantly the ability to get in and out of trades in a heartbeat while connected through a third-party platform makes trading a real pleasure.

Mike was extremely helpful and patient while guiding me through the use of the platform.
If I could suggest improvements, it would be on drawing tools and indicators, especially fibonacci.
Also, the ability to to click on the chart and set buy and sell and limit orders while setting stop loss and take profit all by "dragging" to desired price action.

Closing my account! Worst customer service! And the platform wasn’t as robust as Tradovate.

Overall experience was fine. Had a little snag trying to open an account on a Saturday but the staff was very helpful and everything was resolved the next business day.

Some help files (not videos) would be nice in the Getting Started area and also some online help on how to do the basic functions like add volume to a chart, etc.

All in all though I think I will be a satisfied customer for a long time to come :)

Thanks !