iRepairMan – On-Site iPhone, iPad & Android Repairs Near You Reviews 

634
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendly demeanor, and efficiency. Many appreciate the quick response times and the convenience of on-site or same-day repairs, making the overall process stress-free. People often noted being kept well-informed throughout their repair journey. However, some people were dissatisfied with the repair quality, reporting that devices still malfunctioned or had new issues after service. Specific concerns included screens appearing worn or incompatible, and unexpected charges for unsuccessful repairs.

What people talk about most

Service

People report positive experiences with service, often highlighting the quick response times and efficiency... See more

Staff

Reviewers highlight positive aspects of staff, often praising their friendliness, efficiency, and... See more

Product

Clients share ambiguous opinions on product quality and repair services, with some reviewers praising the... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding prices to be competitive and... See more

Response time

Customers consistently note ambiguous experiences with response time, with many praising the quick responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition... See more

Company replied

Rated 5 out of 5 stars

This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... See more

Company replied

Rated 5 out of 5 stars

What was great was they came over so quickly. Marty tried to repair it on the spot but the damage was more complicated, so he had to take it away. He kept me informed throughout the repair and my phon... See more

Company replied

Rated 5 out of 5 stars

Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Mobile Home Supply Store
  4. Phone Repair Service
  5. Screen Repair Service
  6. Trade School

Written by the company

iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team


Contact info

4.2

Great

TrustScore 4 out of 5

634 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(634)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful

Super helpful, friendly, fast and did a great job with my son’s iPhone. Will def use again

26 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Matthieu,

Thank you for your kind words! We’re so glad to hear you were happy with the service for your son’s iPhone. It means a lot to know you found us helpful, friendly, and efficient. We look forward to assisting you again in the future!

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Got same day response

Got same day response, even on a Sunday.

The guy repaired the iPhone in one go, even popping out for 1/2hr to get an extra cable he found was needed. Kept to original quoted price: cheaper than shop prices & nearly 1/3 of the Apple repair price. & Still with 1yr warranty.

6 July 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Andy,

Thank you for your great feedback! We’re pleased we could assist you the same day—even on a Sunday—and that the repair was completed efficiently and at a fair price. We’re glad you found value in our service and the included 1-year warranty.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Fast professional service


Marty provided a very fast professional service at a reasonable cost. I would certainly recommend.

25 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Martin,

Thank you for your kind words! We’re glad to hear you were pleased with the fast and professional service. Your recommendation means a lot to us.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Quick, Useful Service

Maratib is great. I needed a new charging port installed into a Xiaomi 11 lite and a screen replacement. At first I found it strange that he turns up in his car and works from his car. But he was very quick and did a great job. The phone was like new when he'd finished. I don't think he needed to actually replace the screen, which had some cracks. I think he just cleaned it with some special tools. So all in all, £120 was quite expensive but considering he drives over and does a great job quickly, I'm very happy.

3 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Roger,

Thank you for your thoughtful feedback! We’re glad to hear you were happy with the quick and effective service, and that your Xiaomi 11 Lite felt like new when we finished. Our mobile setup is designed for convenience, and it’s great to know it worked well for you.

We truly appreciate your support and honest comments—always here if you need us again!

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Faulty Screen and Fake Warranty - Money Back from Amex

Iphone 13 pro max screen was faulty and had dead pixels in just over a month.

Claimed to have a 12-month warranty, but then wouldn't honour it. Claimed every possible actual screen fault is due to own use of the product (lol) and against the T&Cs of the warranty (which wasn't presented before the sale)

Luckily, I paid with Amex and I've gotten my money back.

Do not use this fraud.

1 April 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Customer,

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. At iRepairMan, we stand by our 12-month warranty on screen replacements and handle all claims in accordance with our published terms, which are available on our website and shared upon request.

Unfortunately, we are unable to identify your case in our records. If you believe your repair was mishandled, please email us at support@irepairman.co.uk with your job reference so we can review it further.

We remain committed to providing clear, fair, and professional service to all customers.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Fantastic Service – Finally Got My iPhone 15 Pro Max Fixed!er multiple unsuccessful attempts to…

After multiple unsuccessful attempts to have my iPhone 15 Pro Max battery replaced through Apple and their authorised repair providers, I finally came across Marty at iRepairMan – and I’m so glad I did.

The service was fast, professional, and incredibly efficient. My phone was fully repaired in under an hour, with no fuss. The cost was also very reasonable – especially when compared to Apple’s pricing.

Highly recommended if you're tired of the usual repair runaround. Thank you again, iRepairMan, for getting my phone back to full power!

26 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Ionut,

Thank you so much for your amazing feedback! We’re thrilled we could step in and help when other options fell short. It’s great to hear your iPhone 15 Pro Max is now back to full power, and that you found our service fast, efficient, and reasonably priced.

Your recommendation truly means a lot to us. We’re always here if you need us again!

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Stay far away

Stay far away, awful decision to use this guy

22 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Jesse,

Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience. Unfortunately, we could not identify a record of your repair in our system. If you believe there was an issue, please contact us directly at support@irepairman.co.uk with your job details so we can look into it properly.

We are committed to resolving genuine concerns in a fair and professional manner.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Prompt and clear communication from the…

Prompt and clear communication from the get-go with Marty and he did the job (mobile screen repair) at a fair price within 24 hours. Excellent service! Would thoroughly recommend.

15 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Aasiya,

Thank you for your wonderful feedback! We’re so pleased to hear you were happy with the prompt communication and quick turnaround. It’s great to know the service met your expectations, and your recommendation means a lot to us.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Arrived late at night within 45 mins of…

Arrived late at night within 45 mins of booking. Replaced iPhone screen in 20mins and all OK. Price comparable to when I had this done in a repair shop but this is so much more convenient!

12 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Asif,

Thank you for your kind feedback! We’re glad we could assist you quickly, even late at night, and that you found the service convenient and efficient. We truly appreciate your support and are always here when you need us.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Marty was just great

Marty was just great! Reliable, efficient and really strong on the technology front. Highly recommend him!

11 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Jamie,

Thank you for your fantastic feedback! We’re thrilled to hear you found Marty reliable, efficient, and technically strong. Your recommendation means a lot to us, and we’re always here if you need assistance in the future.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Great experience

Their service was very fast! I didn’t even have to go anywhere, they came to my house and repaired my phone within 20 mins. The guy who repaired it was very nice.

22 May 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Divya,

Thank you for your kind words! We’re so glad to hear you had a great experience and appreciated the convenience of our home visit. It was a pleasure to assist you, and we’re always here if you need us again.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Fast and efficient

20 May 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Askar,

Thank you for your great feedback! We’re glad you were happy with our fast and efficient service. Always here if you need us again.

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Fitted worst quality back glass

Fitted worst quality back glass, has marks on the back from the adhesive and has no mag safe any more !
I was promised a 2 day turnaround it took 5 days.

Avoid at all costs.

12 May 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Customer,

Thank you for your feedback. We’re sorry to hear you were dissatisfied with the back glass replacement and the turnaround time. While we aim to complete repairs promptly using quality components, we understand your concerns and would like the opportunity to review this further.

Please email us directly at support@irepairman.co.uk with your job details so we can investigate and respond appropriately.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Fantastic service and communication

Fantastic service and communication. Will recommend

16 May 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Rascim,

Thank you for your great feedback! We’re pleased to hear you were happy with our service and communication. Your recommendation is truly appreciated.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Laptop and IPad Genius

Marty has been a very reliable and competent worker he came to me on Christmas Day !when I was devastated as I had cracked the screen of my iPad and was desperate to talk to my son and grandchildren in USA Marty left his family not only replacing the screen but for the same price cleaned the inside making it brand new he has been several times since as I have many electronic gadgets each time providing the same exceptional service in my home as I am disabled
I not only recommend his firm but assure you that it it would be very foolish to go elsewhere in my opinion

13 May 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear D B Miller,

Thank you so much for your incredibly kind and thoughtful words. It was truly an honour to assist you, especially during such an important moment for you and your family. We’re grateful for your trust and continued support, and we’re always happy to help make your gadgets work like new again.

Your recommendation means the world to us. We’re here whenever you need us.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Cheaper than the competition (120 vs…

Cheaper than the competition (120 vs 200 quid), arrived and fixed the phone in his car, and it was a better repair job than my previous one. Happy customer.

25 April 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Na,

Thank you for your feedback! We’re glad to hear you were happy with both the value and quality of the repair. It’s great to know we could offer a better experience than your previous one.

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Avoid iRepairman at ALL costs

Avoid iRepairman at ALL costs.

I needed a new screen for my iPhone 14 Pro Max. The owner of iRepairman himself came to my house to carry out the repair. He quoted £220 for a "new housing", meaning a new screen and back glass. It sounded like a good deal, but in reality, it was too good to be true, and now I'm paying for it.

Instead of a proper repair, I was left with:

A phone that doesn't even fit an iPhone 14 Pro Max case (the housing isn't even from a 14 Pro Max).
A battery that overheats and barely charges (only gained 9% in an hour using a fast charger).
A fake, poor-quality screen that sticks out of the frame, shows pixel bleeding when pressed, and triggers a "non-genuine part" alert from Apple.
No OLED display as promised — the screen is visibly cheap.
A broken bottom speaker — sound now only comes through the earpiece speaker (probably due to the housing being differernt to my iPhone).
On top of that, he accused me of damaging my own phone, instead of owning up to his work.
He also left my home abruptly without providing a receipt of the botched job he had done to my phone.

When I requested a refund and demanded a repair under the warranty he advertises, he refused to fix the situation.
My phone went from needing a simple screen replacement to being in a far worse, dangerous condition.

I am now pursuing a refund through Section 75, and reporting him to Trading Standards and Action Fraud.

Save yourself the stress. Never trust iRepairman. Cheap price = expensive lesson.

5 May 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Customer,

Thank you for your review. We acknowledge your concerns regarding the repair carried out on your iPhone 14 Pro Max.

For clarity and proper handling of your case, we kindly request that you forward all details, including any supporting evidence, to our support team at support@irepairman.co.uk. This will allow us to review the matter formally and respond accordingly through the appropriate channels.

We take all customer communication seriously and will follow up once we receive your email.

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Not convinced a new battery was fitted…

Not convinced a new battery was fitted and the back has not been sealed and is loose.

25 April 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Simon,

Thank you for your feedback. We’re sorry to hear you have concerns regarding the battery replacement and the back fitting.

To ensure this is properly reviewed and resolved, please contact our support team with your job details at support@irepairman.co.uk. We’re happy to investigate and address the matter under our service warranty.

Best regards,
Team iRepairMan

Rated 4 out of 5 stars

Good service

Good service, efficient.

17 April 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Douriya,

Thank you for your kind feedback! We’re glad to hear you found our service efficient. It was a pleasure to assist you, and we’re here whenever you need us again.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Brilliant service- the repair guy…

Brilliant service- the repair guy turned up at my office- had all the gear in his vehicle-fixed my phone in about 20minutes

16 April 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Aileen,

Thank you for your great feedback! We’re so pleased to hear you were happy with the prompt and efficient service at your office. It’s always our goal to make repairs quick and convenient.

Best regards,
Team iRepairMan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look