iRepairMan – On-Site iPhone, iPad & Android Repairs Near You Reviews 

633
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Many customers praise the excellent service, highlighting the quick response times and efficient repairs, often completed on the same day or within hours. The staff is consistently described as polite, friendly, and helpful, providing clear communication and updates throughout the repair process. People appreciate the convenience of the service, with technicians often coming to their location and fixing devices promptly. However, some people were dissatisfied with the product quality and pricing, reporting issues like screens not working, phones still being broken after repair, or unexpected additional charges. A few other people also felt that the service was shoddy, with some experiencing problems like visible smudges, or devices not being returned in factory-standard condition.

What people talk about most

Service

People report positive experiences with service, often highlighting the quick response times and efficiency... See more

Staff

Reviewers highlight positive aspects of staff, often praising their friendliness, efficiency, and... See more

Product

Clients share ambiguous opinions on product quality and repair services, with some reviewers praising the... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding prices to be competitive and... See more

Response time

Customers consistently note ambiguous experiences with response time, with many praising the quick responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition... See more

Company replied

Rated 5 out of 5 stars

This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... See more

Company replied

Rated 5 out of 5 stars

What was great was they came over so quickly. Marty tried to repair it on the spot but the damage was more complicated, so he had to take it away. He kept me informed throughout the repair and my phon... See more

Company replied

Rated 5 out of 5 stars

Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Mobile Home Supply Store
  4. Phone Repair Service
  5. Screen Repair Service
  6. Trade School

Written by the company

iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team


Contact info

4.2

Great

TrustScore 4 out of 5

633 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(633)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Highly recommend. Professional fast and convenient service!

21 November 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Jamie,
Thank you for the recommendation. We’re glad you found the service professional, fast, and convenient. Really appreciate you taking the time to leave a review.

Best regards,
iRepairMan Team

Rated 5 out of 5 stars

Great service

Great service. On time and expertly done. A lifesaver.

17 November 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Rob,
Thank you for the great feedback. We’re glad we could be there on time and get everything sorted properly. Happy to hear we could be a lifesaver when you needed it.

Kind regards,
iRepairMan Team

Rated 5 out of 5 stars

My phone screen replaced on the same…

My phone screen replaced on the same day at 11pm at home. Couldn’t be any happier. Thanks a lot and great price

14 November 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Jesus,
Thank you for your feedback. We’re really glad we could replace your screen the same day, and even late in the evening at home. It’s great to hear you were happy with the service and the price. We appreciate your trust.

Best regards,
iRepairMan Team

Rated 4 out of 5 stars

Good service

They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition so took away to fix it with parts from the warehouse. I was a bit sceptical but he drove back the next day with a fixed phone. And it was the weekend.

8 November 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Charlotte,
Thank you for sharing your experience so openly. We understand it can feel a little unusual at first, but we’re glad everything was clearly explained and that the repair was completed successfully, even over the weekend. We appreciate your patience and trust, and we’re pleased we could get your phone fully fixed for you.

Kind regards,
iRepairMan Team

Rated 5 out of 5 stars

With gratitude to Marty

I’m Japanese, and my English is not very good. I work hard every day, but money is really tight.

Then, suddenly, my phone stopped charging. For three weeks, it wouldn’t charge beyond 1%. I didn’t have enough money, so I tried about six different solutions using ChatGPT and my Mac, but nothing worked. Finally, today, I went to Apple to get it repaired. I waited for two hours, only to be told that it couldn’t be fixed and that I would have to buy a new one—£700. More expensive than my rent 😭

I thought there was no way to fix it that day, but when I called, Marty came to help me even at night. He understood my broken English and helped me pay only the inspection fee of £85 and the repair fee of £20—so almost £600 cheaper than buying a new one!

Seeing my phone charging again for the first time in three weeks almost brought me to tears.

Thank you so, so much 😊 I’m going to keep going and make it through life in the UK! Arigatou!!

9 November 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Yuri,
Thank you so much for sharing your story. We’re really glad Marty was able to help you and find a solution when things felt overwhelming. Seeing your phone working again after such a difficult few weeks truly means a lot to us. Thank you for trusting us, and we wish you all the very best as you continue your journey here in the UK.

Arigatou,
iRepairMan Team

Rated 5 out of 5 stars

Amazing service

Amazing service, came straight to my door next day after my enquiry and fixed my phone in 25mins after high street shop had failed to fix it. Life saver 👍
Thanks 🙏

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this service

Do not use this service. The repair came to my house to fix my phone, took my money but a day later the screen was still broken. I called to arrange for him to come back and fix it, and he refused to do so unless I paid an additional call out fee. Poor quality work and parts and holding customers to ransom. Refused to refund money.broken phone and down 125 quid.He became unpleasant. Avoid at all costs.

11 October 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Angela,
We’re sorry to hear you’re unhappy with your experience and appreciate you sharing your feedback. We take concerns like this seriously. Our repairs come with a parts warranty that covers manufacturing faults, however this does not include new accidental or physical damage after the repair.

When you contacted us, we explained the findings and the options available, including revisiting the device. Call-out fees apply for additional visits, which is outlined in our service terms and discussed at the time of booking. We always aim to be fair and transparent, and we regret that this situation led to frustration.

If you’d like us to review the case again, you’re welcome to contact us directly so we can look into it further.

Kind regards,
iRepairMan Team

Rated 5 out of 5 stars

Great service

Great service! Iphone was very cracked on both sides. They came to our house the next day and fixed it and it’s as good as new!

30 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Sarah,
Thank you for the lovely feedback. We’re glad we could come out the next day and get your iPhone looking as good as new again. Really appreciate you taking the time to leave a review.

Best regards,
iRepairMan Team

Rated 5 out of 5 stars

Quick response to my initial enquiry

Quick response to my initial enquiry. Fixed the phone despite advising him wrong phone details. Very polite and approachable. Very pleased with the service and have already recommended to others.

26 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Liz,
Thank you for your kind feedback. We’re glad we could respond quickly and get your phone fixed even with the mix-up on the model details. It’s great to hear you found the service polite and approachable, and we really appreciate the recommendation.

Best regards,
iRepairMan Team

Rated 1 out of 5 stars

Worst service ever

Worst service ever, day 3 and still has mi child ipad

7 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Valued Customer,

This experience does not reflect our service values, and I’m truly sorry for the inconvenience.

I’ve flagged this for our team to fast-track. If you can email the order/repair number and your name, I’ll personally look into it right away and provide you with a clear timeline today.

You can reach me directly at support@irepairman.co.uk, and I’ll ensure we resolve this issue promptly.

Thank you for giving us the opportunity to resolve this for you.

Best regards,

Rated 5 out of 5 stars

Fast service and friendly - thanks Marty!

Marty fixed my iPhone 16 pro which had a smashed screen. He was really quick, very friendly and has done a great job. I highly recommend his services! Thanks Marty.

8 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Olly,
Thank you so much for the 5-star review! We’re delighted to hear that Marty was able to resolve your iPhone 16 Pro issue quickly and that you found the service to be friendly and professional. We’ll be sure to pass your kind words on to him. We appreciate your recommendation and look forward to helping you again if you need us in the future.

— The iRepairMan Team

Rated 5 out of 5 stars

The repair was fast and convenient

The repair was fast and convenient. Good value for money!

5 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Tosin,
Thank you for the 5-star review! We’re pleased to hear that you found the repair to be fast, convenient, and good value for money. Your feedback means a lot, and we’re always here if you need us again.

— The iRepairMan Team

Rated 5 out of 5 stars

Amazing Customer Service

Amazing Customer Service, Very quick and Great price. I would recommend for everyone. They repaired my phone at 10pm and came within 2 hours. Great for emergency’s.

5 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Hi Kumayl,
Thank you so much for your kind words and recommendation! We’re thrilled to hear you were happy with the speedy service, fair pricing, and that we could help with your phone repair even late in the evening. We’re always here when you need us—day or night!

— The iRepairMan Team

Rated 1 out of 5 stars

Further developments

Further developments: I took my iPhone to Apple who ran full diagnostics. The device fails on the low ambient light sensor because the screen fitted by iRepairMan is not compatible. Face recognition also fails. In other words this screen was never going to work properly – it is a scam.

The latest reply from iRepairMan to me was:

“Therefore, as a final gesture of goodwill, we are prepared to refund you £95 once the phone screen parts are returned in the same condition.”

So they want their screen back but I am left without one.

They also want to buy my silence. Their email continues:

“This offer is conditional on the removal of any negative reviews you have left against our company.”

This is how they run their business – fitting incompatible parts, refusing to fix the problem, offering a token refund only if you take down your reviews.

Avoid at all costs.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the iRepair man

Fantastic service from the iRepair man. He fixed my badly cracked front phone screen. Good value for money and nice man. Thank you

4 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

“Thank you, Nancy, for your kind words and 5-star review! We’re so glad we could get your phone looking like new again. Your feedback means a lot to us, and we look forward to helping you or your friends anytime you need a quick, reliable repair.”

Rated 1 out of 5 stars

£330 down the drain

£330 down the drain! I had the charging point replaced by iRepairman. Was quoted one pro but when he received it said it was more expensive for the iPad Air. I had stated the model on original enquiry but as he had the iPad agreed the higher price. When returned the iPad started to freeze and then flash pink and switch off. I contacted my original contact at iRepairman and he said he would provide labels so that he could repair under warranty. Once he had the iPad he informed me it was a battery fault and he would replace it. Two weeks later ( a lot later than promised ) it was returned. I switched it on and it lasted two minutes. Exactly the same fault but now totally unusable as it switches off every 2-3 minutes. He said he would call me back the following day to arrange repair or refund. Surprise surprise, no call and no answer to my emails and phone switched to answering service. Calls not returned and then a text from another number stating that the office was closed and they were out if the city. Avoid this company at any cost!

Contacted the number given and it's a ChatBot. It took my name, email and address and said it would reach out to me! I want to speak to someone.

3 September 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Lynda,

We’re truly sorry to hear about your experience. At iRepairman, our goal is to deliver fast, reliable, and professional service. We apologise that your recent repair did not reflect these values.

Please contact us directly on 020 7046 0476 with your job reference so we can quickly locate your order, review your repair under warranty, and work towards a satisfactory resolution.

Your feedback is very important to us, and we’ll use it to improve the service we provide to all our customers.

— The iRepairman Team

Rated 5 out of 5 stars

Successful emergency repair

My son smashed his iPhone screen the night before we went away for 2 weeks. We booked the repair via WhatsApp late in the evening to get the phone repaired at Heathrow T5 the next morning before our flight. I was a bit sceptical about it all but it actually worked brilliantly, screen was replaced in about 20 mins. Happy son! Great service.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

They were extremely quick!

16 July 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Zakiah,

Thank you for your lovely feedback! We’re delighted to hear you were happy with the speed of our service. Always here if you need us again!

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Super helpful

Super helpful, friendly, fast and did a great job with my son’s iPhone. Will def use again

26 June 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Matthieu,

Thank you for your kind words! We’re so glad to hear you were happy with the service for your son’s iPhone. It means a lot to know you found us helpful, friendly, and efficient. We look forward to assisting you again in the future!

Best regards,
Team iRepairMan

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