While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, most reviewers were let down by their experience overall. People frequently struggle with the online booking platform, complaining about persistent connection errors, unexpected session timeouts, and immense difficulties when trying to secure tickets in advance. Consumers also report severe train delays, unhygienic coach conditions, and a general lack of proper assistance from staff throughout their uncomfortable journeys. Some reviewers were happy with certain aspects of their trip, mentioning delicious meal options, prompt help with cleaning when requested, and a noticeably improving service over time. Passengers also appreciated receiving good food and experiencing better support when addressing specific onboard concerns during their travel.

What people talk about most

Service

Clients share negative opinions on service, noting that trains frequently experience severe delays and a... See more

Booking process

Customers consistently note negative experiences with the booking process, highlighting constant app crashes... See more

User experience

Reviewers express strong dissatisfaction and frustration regarding user experience, highlighting frequent... See more

Price

Customers expressed deep dissatisfaction and frustration regarding pricing policies, frequently highlighting... See more

Website

Users describe negative interactions with website, expressing deep frustration over constant crashes, abrupt... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Tried to complete the profile at the registration stage, which shockingly after spending over a day doing everything possible a Tech savvy person can do, I am still unable to complete. Hence, this... See more

Rated 1 out of 5 stars

Outright looting of customer money! Tatkal booking starts at 11 am and by 11.02 am ticket is booked but Waitlisted. After chart is prepared IRCTC refunds only 50% money and keeps the remaining 50%... See more

Rated 1 out of 5 stars

I would love to give negative star rating to this Indian railway, train is already late by 3.5 hrs and after reaching the desti the train Is standing on outer for more than an hour. Worst service indi... See more

Rated 1 out of 5 stars

Jodhpur puri express 20814 train me booking slots khulte hi 95 seats hí available dikhata he itne sare bogi me kya sirf 95 seat hi rehta he kya sirf logo ko chutiya banake loot rahe he


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(500)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Main १२/१२/२५ ko train no

Main १२/१२/२५ ko train no. ०४१५१ special train se travel kar raha hu
Uska anubhav itna ganda hai ki, wo train general train jaise thi
Us main non reservation person ki koi limit nahi thi
Main rail madad se help magi lekin koi samadhan nahi mila hai

Our Rail Madad Reference No. 2025121206418

Main माननीय rail मंत्री जी से कहना चाहता हु कि आप स्पेशल ट्रेन चलाओ ही ना ,क्यूं की shrif special train ke naam pe wah train general train jaisi service deti hai

Kyu ki hame bahot takleef huwi hai ,hum aapna safar acha ho isliye special train se suffer karna chahte hai but Aisa nahi huwa hai

Jitni bhi special train jyada tar delay , no cleaning, poor service ka Anubhav hua hai

Aapko पॉलिसी को आपको चेंज ओर स्टिक करना होगा

12 December 2025
Unprompted review
Rated 1 out of 5 stars

OUR worst experience EVER

OUR worst experience EVER. We travelled from London. United Kingdom.
I don’t know where to start the train was not clean we paid for first class as we travelling with children! We had to clean it ourself. We had to ask the guy to mop the floor even then was dirty. The table, windowsill was very dirty like it’s never been cleaned we had to clean with baby nappy wipes.
The blankets and white sheets not been washed was dirty.
The BATHROOM had to bleached every time we go to the bathroom.
The staff charged us more for food and drinks for what’s on the menu. Then when we asked them for the receipt they said they will come back and not come back for a while then they say we can’t give receipt but we challenged them saying we brought something we have a right for receipt then the guy brought the receipt of the CORRECT AMOUNT . And gave the cash back.
On the way back same thing happened not been cleaned. No water in the bathroom. Bedsheets all dirty and blankets. A drunk guy kept coming up and down some locks where not working no other person should be allowed in first class especially we paid alot to be away from all that. No security on the train.

For what we paid first class we got the worst ever experience on the way to Nanded and on way back to Ludhiana

Just worst experience EVER.

Don’t ever use it

11 December 2025
Unprompted review
Rated 1 out of 5 stars

I didn't get food cause ofmine small mistake

The worst thing was that i didn't get my food and the railways by Mr is very bad.the experience in shatabdi express is quite low or cheap
The food used is staled and not to much good. Till now I m in journey in this train and i need my meal as soon as possible.shatabdi exp. C-12 6,7,8
Time today 8 dec 3:10 9:15
I request that i need my meal

8 December 2025
Unprompted review
Rated 1 out of 5 stars

I would love to give negative star…

I would love to give negative star rating to this Indian railway, train is already late by 3.5 hrs and after reaching the desti the train Is standing on outer for more than an hour. Worst service indian railway and no hygiene. They don't care anything about related to time or anything. Worst only they just snatch money bloody service bloody IRCTC

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Train no.11013

Train no.11013. waiting at Hosur (HSRA). TRAIN TO arrive at 11.10pm still not known where the train is. Today 16.11.2025. worst train. Can't bear chilly weather at Hosur railway station. Please don't book this train

16 November 2025
Unprompted review
Rated 1 out of 5 stars

While travelling in 3AC



While travelling in 3AC, we had booked our tickets two months in advance. However, our tickets were not confirmed, even though we were on Waiting List 1 from the day of booking. When the booking window opened, only one of our tickets got confirmed. Upon enquiring at the ticket booking counter, we were advised to purchase general tickets, which we did.

Later, the TTE informed us that we could travel in AC since one of our tickets was confirmed, and as a result, our general tickets went to waste. Despite this, our money for the general tickets was not refunded, and we were not issued any additional tickets. We travelled with just one confirmed ticket for a 33-hour journey.

It was disappointing to see that tickets were being confirmed for other passengers who boarded later and had shorter journeys, while our tickets remained unconfirmed despite being on Waiting List 1. Overall, it was a very unpleasant experience after booking our tickets on the very first day of the release.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

A train to Avoid

Today I travelled by Train no 11062 from Jalgaon to Thane (PRN No 6818833380)

This was one of the most horrible train journey I ever had.
Pawan Expres - Strongly Not Recomonded.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

This is one of worst websites I ever…

This is one of worst websites I ever came across. I am unable to reserve any tickets. Whenever I access the website, it says change your password. And duly change the same. It accepts that your password has been successfully updated. But again, when I access the site, the same story repeats. I became very tired. Should I spit on my own face? how?

2 October 2025
Unprompted review
Rated 3 out of 5 stars

Train no 12716 Sachkhand Express

Train no 12716 Sachkhand Express
Date : 22-09-2025
It is delayed by more than 4 hours.

IRCTC may refund the money after cancellation, if train is delayed for more than 3:hours.

Here, important is Time not money

Train no.12716 is delayed by 3 hours at Agra Cantt on 22-09-2025.

There are so many issues because of such huge delayed

1. Food ordered . But train delayed by 3 hours
2. Further tour plan is for meeting but time lapsed all arrangements are failed

3. To attend Function. But Train is delayed so all decoration and sitting arrangement expenses are waste.

4. Exam scheduled will not be re-arranged .
5. Interview appointment LOST will not be recovered by IRCTC

6. Connectivity flight scheduled get cancelled due to delayed. Cancellation of flight amount may not get from Airline Company and IRCTC will not help to get back the flight cancellation amount from Airline Company.

7. THERE ARE SO MANY ISSUES WHICH ARE MORE IMPORTANT THAN MONEY.

Sandeep Suresh Murudkar
9977127210

22 September 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look