For any first time SDIRA participant it is somewhat unknown and daunting task. The SDIRA process was made significantly easier with the help of IRA Financial. They helped me establish my SDIRA and pat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Morgan A was so patient, calm, clear as she walked me through numerous details I needed clarity on, and helped fix issues I was dealing with. It's great to have someone who is efficient and doesnt ru... See more
Company replied
I am a new customer to IRAF, and a novice at operating in the SDIRA space. Just this week, I have spoken with Chase, and Becky twice. Today, I had a lengthy conversation with Morgan who guided me thro... See more
Company replied
My experience with IRA Financial has been stellar. Nelza Martin and the rest of the team took the time to answer my questions and bring custom solutions that fit my needs. I would highly recommend Nel... See more
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Company details
About IRA Financial
Written by the company
The smarter way to invest your IRA or 401(k) in alternative assets
At IRA Financial, we help clients take control of their retirement funds and invest beyond traditional stocks and mutual funds — including real estate, private equity, crypto, and more. Our clients value having direct access to in-house tax and ERISA professionals to help ensure their structure remains IRS compliant every step of the way.Getting Started is Simple
Whether you're diversifying, self-employed, or funding a new business, we provide the structure and support to help you move forward with confidence.Contact info
5109 S Broadband Ln, 57108, Sioux Falls, United States
- 1-800-472-1043
- info@irafinancial.com
- irafinancial.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Outgoing Funds Transfer Questions
Jill B. quickly understood my problem, and was able to resolve it efficiently while I waited on the phone. She was professional and pleasant.
14 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Jill. We truly value your support.
Morgan had fantastic customer service…
Morgan had fantastic customer service skills and was very patient and helpful to navigate the challenge I was working through. I would highly recommend Morgan!
15 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your kind words! We’re so glad to hear you had a positive experience, and we’ll be sure to pass your feedback along to Morgan. Providing knowledgeable and responsive support is something we take seriously, and it’s great to know that came through. We truly appreciate you choosing IRA Financial.
Overall satisfied
Overall the process had ups and downs, but what they really get right is having a single poc that helps guide you through it all. Ours was nelza and she was amazing. All said and done, I'd say this is one of the better custodians out there, I'd definitely recommend.
14 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Nelza. We truly value your support.
Customer Service Provided by Maria…
Customer Service Provided by Maria Esposito was Superb. She explains the process clearly and makes each step seamless.
1 April 2026
Unprompted review
Reply from IRA Financial
This made our day, thank you! We put a lot of care into every client interaction and it's always great to hear when that comes through. We look forward to continuing to support you!
I called in and needed help with an IRA contribution issue..
I called in and needed help with an IRA deposit and capital one account login. Morgan Appeldorn was my service agent and did an outstanding job of explaining the issue and helping me resolve it really quickly. Thanks to her I was able to make my IRA contribution before the IRS deadline.
13 April 2026
Unprompted review
Reply from IRA Financial
Thank you for sharing your feedback! We’re especially glad to hear that Morgan was able to provide clear guidance and support throughout your experience. Helping clients feel informed and confident is a big part of what we do. We appreciate you being part of the IRA Financial community.
Thanks to Mis Morgan A.
We would like to express our sincere appreciation for the outstanding service provided by Mis. Morgan A.
Her professionalism, attention to details, and willingness to go above and beyond did not go unnoticed. It is rare to encounter such a high level of dedication and care, and her efforts truly made a positive difference.
It was a pleasure working with her, and we look forward to the opportunity to do so again in the future.
With warm regards,
Dafna & Rami Zilberschmid
13 April 2026
Unprompted review
Reply from IRA Financial
Thank you for the kind words! We’re thrilled to hear that Morgan went above and beyond to assist you. Delivering that level of service is exactly what we strive for, and your feedback is truly appreciated. Thanks again for choosing IRA Financial.
Customer Representative Help
Suvie Fogelman, the customer representative I spoke with today was fantastic. I had numerous questions and issues and she was able to help me with all of them.
Unfortunately she was not able to resolve some issues, but I have great confidence she is getting the right parties involved to get them resolved.
13 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your kind words! We’re so glad to hear you had a positive experience, and we’ll be sure to pass your feedback along to Suvie. Providing knowledgeable and responsive support is something we take seriously, and it’s great to know that came through. We truly appreciate you choosing IRA Financial and hope that the rest of your concerns are settled quickly!
Jill was great
Jill was easy to speak with and answered my questions quickly and clearly.
13 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We truly appreciate your feedback and are glad to hear you had a positive experience. Thank you for choosing IRA Financial.
Jill was very helpful addressing my…
Jill was very helpful addressing my questions.
13 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Jill. We truly value your support.
Morgan A made my experience 5 STAR.
Morgan A made my experience worthy of a 5 star rateing. I am not very computer literate so identifying, finding and filling out the forms I needed was very challenging. Morgan was very helpful. She gave me all of the instruction I needed and helped me fill out the deposit form and the 3 distribution forms (2 charitable and one for a distribution to me).I was soooo impressed with Morgan A.
8 April 2026
Unprompted review
Reply from IRA Financial
We appreciate your feedback! It’s great to hear that Morgan provided clear and helpful communication throughout the process. We know how important that is, especially with self-directed investing, and we’re glad you had a positive experience.
Morgan A was very helpful and followed…
Morgan A was very helpful and followed up on an email I sent to the tax dept. They replied shortly thereafter.
Very pleased
9 April 2026
Unprompted review
Reply from IRA Financial
Thank you for sharing your experience! We’re glad your account setup process went smoothly and that Morgan was there to help along the way. We aim to make communication as straightforward as possible, and your feedback is great to hear.
IRA Financial gives Amazing help on…
IRA Financial gives Amazing help on ROBS Corporations and Self Directed IRAs. Highly recommended.
10 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience. We truly value your support and look forward to serving you again!
I called in for help... and Morgan delivered
I called in for help to set up my Roth SDIRA as a legal entity on a broker site as part of the information required to purchase two private equity investment funds. Morgan Appeldorn was ready to help, had all the answers, sent me the bank details, and had a great attitude. Very much appreciated and well done, Morgan!
9 April 2026
Unprompted review
Reply from IRA Financial
Thank you for sharing your feedback! We’re especially glad to hear that Morgan was able to provide clear guidance and support throughout your experience. Helping clients feel informed and confident is a big part of what we do. We appreciate you being part of the IRA Financial community.
Jenn was amazingly helpful!
9 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Jenn. We truly value your support.
Explanation, process and flow made easy
I am not familiar with 401K , I don’t speak or understand the language , procedures , rules and regulations. Tamara Perez was so patient and understanding of my lack of understanding and knowledge. Tamara explained the process and the why’s. Each step addressing more concerns with patience and understanding, saying no worries. If her management can do anything to provide her with a reward of some sort , she went above and beyond her job
7 April 2026
Unprompted review
Reply from IRA Financial
Thank you for the kind words! We’re thrilled to hear that Tamara went above and beyond to assist you. Delivering that level of service is exactly what we strive for, and your feedback is truly appreciated. Thanks again for choosing IRA Financial.
The staff i worked with such as Nelza…
The staff i worked with such as Nelza were great, responsive and had the information to answer my questions immediately.
16 February 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re so glad to hear that our staff was able to assist you and provide helpful, informative support. We’ll be sure to pass along your feedback.
Extremely long delays in processing
The concept of what they offer is great, but their level of service is currently very poor. They've been holding onto $50,000 which I sent them a month ago, which I was told would take about five days to get processed and wired out to the VC firm I'm investing with. I'm told they aren't even monitoring the e-mail address given to me, as they can't handle the volume of mail coming in. I can't get a live person when I call, and am routinely having to leave a voicemail after waiting on hold for 15 minutes. Meanwhile, they're making interest on my money as it just sits in their corp bank account. I'd suggest looking at other providers.
8 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your feedback, we’re very sorry that your experience has not matched expectations. We understand how concerning it is to have funds in process longer than anticipated, especially when you are trying to meet a specific investment timeline. Delays, communication gaps, and difficulty reaching our team are not acceptable, and we apologize for the frustration this has caused.
We are actively working to improve processing times and communication channels to better support our clients. We appreciate your feedback and the opportunity to do better. We encourage you to reach out to our Director of Client Relations at mflenard@irafinancial.com to discuss your experience further.
She was knowledgeable and informative…
She was knowledgeable and informative and answered all my questions.
7 April 2026
Unprompted review
Reply from IRA Financial
We appreciate you taking the time to share your experience. It’s great to hear that our staff was knowledgeable and able to answer your questions. Thank you for choosing IRA Financial.
Maria Esposito was very prompt and…
Maria Esposito was very prompt and knowledgeable from start to finish. Kudos to her!
7 January 2026
Unprompted review
Reply from IRA Financial
We appreciate you taking the time to share your experience. It’s great to hear that Maria was knowledgeable and able to answer your questions. Thank you for choosing IRA Financial.
I spoke with Jill
I spoke with Jill. She set up an appointment tomorrow to speak with a specialist for the questions that I have. She was very pleasant. Although I was told the way time was 3 it was much longer.
7 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your feedback! We’re glad to hear that Jill was pleasant and helpful in getting your appointment scheduled with the right specialist. We do apologize for the longer-than-expected wait time you experienced; that’s not the level of service we aim to provide.
Your feedback is important, and we’re actively working to improve wait times and overall responsiveness. We appreciate you bringing this to our attention and thank you for choosing IRA Financial.
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