IPPO JAPAN WATCH Reviews 

556
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of rare, hard-to-find timepieces, noting that items arrive safely in secure packaging and exactly match their descriptions. Buyers also deeply appreciate the very competitive prices and the remarkably fast international shipping handled by the team. Though some customers experienced frustrating delays with order fulfillment and communication problems regarding stock availability. Reviewers mentioned that receiving tracking updates required reaching out directly, while a few others faced unexpectedly high import fees upon delivery. These occasional hurdles remind future buyers to carefully plan ahead when ordering rare products from abroad.

What people talk about most

Product

Consumers find product to be positive, highlighting that the watches arrive in excellent condition and match... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive safely and ahead of... See more

Order

Clients share ambiguous opinions on order processes, reflecting a wide range of experiences. While some... See more

Price

People report positive experiences with price, highlighting very competitive and reasonable costs compared to... See more

Quality

Customers had positive experiences with quality, noting that the watches arrive in excellent and flawless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a discontinued G-Shock Frogman (GWF-D1000B-1JF) that almost nobody had in stock as new. Ippo had it at the best price I found anywhere, and I checked everywhere. Sourcing took a little longe... See more

Company replied

Rated 5 out of 5 stars

I have placed three large orders with Ippo over the last year and here is my fully honest review. The downside: their shipping is very slow and sometimes they forget to answer messages for days at a t... See more

Company replied

Rated 5 out of 5 stars

Correspondence from IPPO JAPAN WATCH was prompt. They valued our privacy when asking for further details. Delivery was quick and without issues. Also appreciated that international delivery was free.... See more

Company replied

Rated 5 out of 5 stars

No problems whatsoever. Email updates were prompt, the product arrives safely and pretty quick. Product I bought is as per described and price wise, unless you are in Japan, I think its very competiti... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

We are a company that operate watch in Japan, mainly including the Casio, Citizen, Seiko, and a series of Japanese brand watch.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(556)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic srvice

Fantastic srvice, my second orther from this company, Japan to EU, no problems, everything smooth and fine!

2 April 2026
IPPO JAPAN WATCH logo

Reply from IPPO JAPAN WATCH

Thank you so much, Ivica! We're thrilled you came back for a second order and that everything went smoothly all the way to the EU. It means the world to us that you trust us with your watch purchases. We look forward to serving you again soon!

Rated 5 out of 5 stars

Shipping was delayed by several weeks

Shipping was delayed by several weeks, but the communication was very thorough once I reached out to inquire about the delay, and was offered a refund if I didn't want to wait.

14 April 2026
IPPO JAPAN WATCH logo

Reply from IPPO JAPAN WATCH

Thank you, Daniel! We're so glad your patience paid off and that our team was able to keep you in the loop. Your willingness to work with us on the delay means a lot. We hope you're enjoying your watch—we'd love to have you back!

Rated 5 out of 5 stars

Great experience

Great experience. Will definitely be using IPPO again. Prompt replies and super fast delivery. I couldnt be happier with the experience. Five Stars

10 April 2026
IPPO JAPAN WATCH logo

Reply from IPPO JAPAN WATCH

Thank you, Joel! We're thrilled you loved the fast delivery—that's something we work hard on. Your kind words really mean a lot to us. We can't wait to help you find your next watch. Come back anytime!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery . Item as described

10 April 2026
IPPO JAPAN WATCH logo

Reply from IPPO JAPAN WATCH

Thank you so much! We truly appreciate you taking the time to share your kind words. Prompt delivery and items exactly as described—that's what we're always striving for. We'd love to help you find your next watch. Enjoy your purchase!

Rated 5 out of 5 stars

Fast service

Fast service, watch was delivered day earlier. On top of all great price.

9 April 2026
IPPO JAPAN WATCH logo

Reply from IPPO JAPAN WATCH

Thank you, Danko! We're thrilled your watch arrived early—that's the speed we're always chasing. And we appreciate you noticing our great prices too. We'd love to welcome you back soon!

Rated 5 out of 5 stars

Good company

Good company, Watch arrived quickly and no problems.

9 April 2026
IPPO JAPAN WATCH logo

Reply from IPPO JAPAN WATCH

Thank you, Russell! We really appreciate you taking the time to review us. We're thrilled the watch arrived so quickly and without any issues—that's exactly what we aim for with every order. Your feedback means a lot to our team here in Japan. We hope you'll enjoy the watch and come back to us anytime you need another timepiece. Thanks again!

Rated 5 out of 5 stars

Professional

Professional, timely and customer-focused service!

8 April 2026
IPPO JAPAN WATCH logo

Reply from IPPO JAPAN WATCH

Thank you, Jacob! We're so glad we could deliver the professional and timely service you deserved. Your trust in us is everything—we'll keep working hard to exceed expectations. We'd love to help you find your next timepiece!

Rated 1 out of 5 stars

The manual for the watch I ordered is…

The manual for the watch I ordered is in Japanese. I do not read Japanese. I am unable to set the watch to Los Angeles time. Is it possible to send me an English version of the manual? I am unable to find an English translation of the manual ion the internet.

7 April 2026
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this seller. I purchased a watch (Seiko SSC913P1) that was listed as available in stock. After waiting for about a week and receiving shipping notifications including a DHL arrangement message, I was later informed that the item was actually out of stock and could not be delivered.
Instead of the watch I ordered, I was offered either a refund or a small compensation of ¥3,000 to choose a different model. This felt misleading, as the product was clearly shown as available at the time of purchase.
While communication was polite, the inventory information was not accurate and caused unnecessary delay and frustration, especially since the watch was intended for a specific occasion.
In the end, the order could not be fulfilled as expected, which is very disappointing.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Very fast shipping !

I ordered a watch on Monday afternoon and received it Thursday morning in France! I wasn't expecting it to arrive so quickly, well done! The package was well packed and the watch was well protected. I wouldn't hesitate to order from this website again.

7 April 2026
Rated 3 out of 5 stars

Your site and the process on the order…

Your site and the process on the order eas very good. What i dont like is the Duties and Taxes that was imposed on my order. I was asked to pay 25% on the cost of my purchase which i think is Too Much.. I hope you can clarify this eith your Courier DHL. Its really disappointment for me.. discourages me on making future orders.. please help me. Thank you

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I recommend it

I recommend it. I encountered a problem while placing an order. I contacted the customer support team. The problem has been resolved. 👍👌The parcel is already on its way to Germany.

8 April 2026
Rated 1 out of 5 stars

Items in stock??

Placed order on March 7, 2026 for a watch listed in stock on their website and disclosing ships within 3 to 5 days. Unfortunately the item was never in stock and they even messaged that they had to procure the watch. I gave them over three weeks to fulfill the order but to no avail. Finally submitted dispute through payment platform and received refund. Unfortunately lost money due to currency exchange changes from purchase date and international fee my credit card charged.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Flawless buying experience…

Absolutely flawless ordering experience from ippo. Saved a fair bit compared to UK RRP and the customs charge was payable online. Extremely speedy service. Can’t fault the whole buying process. Thanks!

5 March 2026
Rated 5 out of 5 stars

Will be my go-to for future Japanese watch purchases

All communication was addressed in a timely manner. Item was delivered internationally within just over a week since purchase and was packaged well. Item received was in brand new condition and already set to the correct time and date. Price was very competitive by comparison to the options available on Chrono24.

4 March 2026

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