Horrible experience. I purchased a ring and necklace for my nieces quinceanera. The necklace broke after a couple of days due to poor workmanship. They refused to replace it and wanted me to pay... See more
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See what reviewers are saying
Honestly the earrings I purchased are incredibly gorgeous and sparkly. They have 14k stamped inside the hoop and the clasp is really secure compared to some other ones I bought in L.A… However, the ho... See more
I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the descripti... See more
I had bought a replacement engagement ring from Ioka when I lost my original diamond. Two years later, the ring I purchased from them lost a stone. I mailed it back to them for a repair and after th... See more
Company details
Written by the company
High quality fine jewelry for an affordable price
Contact info
606 S. Hill Street, 90014, Los Angeles, United States
- hello@iokajewelry.com
- iokajewelry.com
3.6
Average
133 reviews
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Hasn’t replied to negative reviews
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Best Customer Service I Have Ever Experienced.
They sent the wrong size when I ordered a pair of hoop earrings. They didn't have the correct size in stock. They offered me the next size at a 10% discount but I wasn't happy with that price. I counter offer the discount and they made me very happy when they accepted my offer since it was not my mistake. The communication was excellent. Great customer service. The person that was in contact with me is called Shiro and treated me with kind and respect at all times. The jewelry pieces are beautiful. I definitely recommend it. The shipping was super fast. If you forgot to purchase someone's present and you need to arrive fast I would say order at IOKA website and you won't be disappointed. Both of my orders arrived in two days.
26 November 2021
I had the most excellent customer…
I had the most excellent customer service. Shiro is amazingly kind, knowledgeable of their beautiful gold chains & pendents. 2 day free shipping to me and on returns. Communication was easy by phone calls, texting, and with photos to help me decide exactly what I wanted. After my decision, with Shiro’s help, I’m happy to say I chose a solid 14k yellow gold Figaro chain 20” with cornicello horn, and a solid 14k yellow gold gorgeous flat curb 24” chain. Both complimented the solid 14k yellow gold Valentino 17” chain I already had from a prior estate purchase. All 3 look gorgeous together. I will be a return customer. This was the easiest, most helpful, kind, and knowledgeable jewelery business I’ve ever had the pleasure to work with. Fair trustworthy, honest honest prices. Thank you again Shiro, and staff at IOKA Jewelry
18 October 2021
Unprompted review
Great customer service
13 October 2021
Pendant color not as described more of…
Pendant color not as described more of a copper color.
16 September 2021
Reply from IOKA Jewelry
Hello Becky,
We are sorry to hear that you are not satisfied with the order. The item is sandblasted toward the center which gives off a darker appearance than the polished area on the outer part of the pendant. If you have a problem with this piece, please reach out to us directly so that we can further help.
Thank you.
My wife loves her tiara ring I…
My wife loves her tiara ring I purchased for our wedding anniversary and I'm very happy for that thank you ioka jewelry!
17 July 2021
Your service was excellent!
12 July 2021
wow I really liked the pendant
wow I really liked the pendant, it is spectacular and it looks beautiful, and I highly recommend Ioka jewelry. All Your Items Are Authentic and Wonderful, thank you very much for your excellent service and nice day.
14 June 2021
I purchased a cross pendant for my…
I purchased a cross pendant for my nephew christening and it’s perfect. Delivery was fast, 2 days as promised.
3 June 2021
Quality and beauty together
18 May 2021
Shiro gave great service
Shiro gave great service. Very pleased. A+
Medallion and Bale perfect
22 February 2021
Reply from IOKA Jewelry
Thank you Jeff! Glad you like it :)
-Shiro
Shiro is a superstar!
There was an issue with the item I ordered being shipped out of state by a FedEx mishandling (not IOKA's fault at all). Shiro was a superstar and helped to get the item to its correct destination. Thank you so much!
5 January 2021
Beautiful
It’s hard to tell the true size from the pictures that are posted, but it’s a very beautiful necklace and so shiny. I hope it is durable.
10 December 2020
Beautiful crucifix
Beautiful crucifix. I’m so glad I ordered this for my daughter. The detail is great also.
22 November 2020
The ring felt light
The ring felt light. Weight was 7.33grams.
Love the look fits perfectly.. wish it was filled smoothly, then hollow underneath the daimonds and onix top. I would of pay alittle extra for that. Going toTest the 14kt. of gold, since it's my first time perchasing jewlerly for you guys... Want to trust u so I may shop and order jelwlery in the future.
21 October 2020
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