InterNations Reviews 1,125

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were unhappy with their experience overall. Many people found it difficult to cancel their subscriptions and encountered issues with automatic renewals, often without prior notification. Customers also reported problems with the website, including difficulties deleting accounts and accessing certain features without a paid membership. However, some people were satisfied with the service, highlighting that the company was helpful in resolving issues and that the platform offers a good opportunity to connect with others. These users appreciated the community aspect and the events organized by the company.

What people talk about most

Subscription

People report negative experiences with subscription. Many customers express frustration with opaque... See more

Staff

Clients share ambiguous opinions on staff. Some customers report positive experiences, praising the... See more

Social media

Customers consistently note ambiguous experiences with social media. While some reviewers praise the platform... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues with account access,... See more

Service

Consumers find service to be ambiguous. Many reviewers express dissatisfaction, citing concerns about... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It's hard to cancel your membership. I want to meet people. In two cities, most people were not really expats. Most were local and either trying to sell something like advertising, or insurance, or tr... See more

Company replied

Rated 2 out of 5 stars

Hit or miss and quite expensive for the little you get. I have been a member for years but the Albatross membership level (interesting hame and reflects the difficulty turning it off) cost has double... See more

Company replied

Rated 1 out of 5 stars

If there would be an option to leave zero stars, that's what they deserved! I tried to join their organization, was rejected twice without any reason nor any explanation. I sent them an email, no resp... See more

Company replied

Rated 1 out of 5 stars

Total scam - beware. Do not ever let them access any of your credit card information. They are using illegal and unethical practices and then threaten you of collection do get more money. DO NOT EVER... See more

Company replied


Company details

  1. Social Club

Written by the company

With more than 5.2 million members in 420 cities around the world, InterNations is the largest global network and information site for people who live and work abroad. InterNations offers global and local networking both online and face-to-face at more than 6,000 monthly events and activities. Online services include country and city guides created by a team of professional writers, guest contributions about life abroad, and forums to help members with topics such as local housing and searching for jobs. InterNations is primarily a community for expats, but also global minds. As a community of trust, membership is by application only.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Do not give them your payment details

These guys will continue to charge your card after your subscription is cancelled and they will not refund your money. Do not believe their inevitable response below. They have been known to do this and will continue to do this.

Shame on you Internations!

1 February 2024
Unprompted review
InterNations logo

Reply from InterNations

Dear JMD,

Thank you for sharing your feedback with us.

We hope you reached out to our support team, without further details on your case it's impossible to comment. We know our current response time is not up to our own standards, and we’re doing our best to improve the support we offer as quickly as possible.

Thanks so much for your patience and understanding.

Kind regards,
Your InterNations Team

Rated 1 out of 5 stars

Accidentally signed up with two…

Accidentally signed up with two emailadresses (messy head) and had the 14 days trial at the same time and clearly didn't make use of both accounts because I'm just one person and people make mistakes. Some organisations do the right thing some don't. This organisation clearly doesn't care and only want the money and it's a lot of money. I tried to contact customer service multiple times but they were so poor in their (very very slow) communication.

26 February 2024
Unprompted review
InterNations logo

Reply from InterNations

Dear Danielle,

Thank you for sharing your feedback with us.

Please bear with us as we work on improving the long delay you’re experiencing with our support services. We understand your frustration, and we’re committed to making things better.

We’ll get back to you as soon as possible.

Best regards,
Your InterNations Team

Rated 1 out of 5 stars

Total Scam

DO NOT JOIN. Yet another scam site. I was connected to several people and received nothing but automated responses that had no bearing on the subject. Just a series of "how are you today" messages. I attempted a zoom newcomers get together. It was plainly stated to start at 10:00am on a tuesday. When I tried to join it claimed to have been over for 3 hours. I have sent repeated emails to their "contact" link and have never had a response. This reminds me of a scam site from years ago, which had identical issues. I feel like I need to change my bank account number before someone cleans out my account.

23 February 2024
Unprompted review
InterNations logo

Reply from InterNations

Dear John,

Sorry to hear that you are unhappy with your experience on InterNations. Maybe give it another try, there are a lot of great online events you can join at any time of the day.

We hope you will return and become a happy member of the InterNations community.

Kind regards,
Your InterNations Team

Rated 1 out of 5 stars

waste of time

sounds good , doesn't work , useless and a waste of time ...

9 February 2024
Unprompted review
InterNations logo

Reply from InterNations

Hi Elle,

Thanks for your feedback, sorry to hear we couldn't deliver on your expectations.

We always work hard on improving our offering and our platform. Maybe one day you return as a happy member of our community.

Best regards,
Your InterNations Team

Rated 5 out of 5 stars

Thanks for your help in safe guarding the Conmmunity

I am glad that Internations took the proper steps to review a impersonator's profile when I reported my suspicions. I could have simply blocked the user but I feel it is important to keep this Conmmunity safe. Recently there has been more spams than ever before. I am glad the action was taken so I feel safe to be part of this wonderful Conmmunity.

15 February 2024
Unprompted review
InterNations logo

Reply from InterNations

Thanks again, Shuang Jin, for your kind feedback!

Rated 5 out of 5 stars

Great experience

So far, I am enjoying my experience with InterNations as they are open-minded, trustworthy, they help and answer all questions. It is a great community where I feel safe to share and just be. There are plenty of events for all tastes so life as an expat is definitely better due to them.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Customer Service ignoring all Support requests

They love your money .... don't enter!! SCAM!!

My yearly subscription was renewed on 16. January by accident. I wanted to cancel the subscription, but somehow it went wrong and by accident it was paid anyway.

I contacted Customer Support immediately on 16. January 2024 and requested a refund ... They responded the next day that they could not identify me from my sender email address (!) which is strange as it hasn't changed for decades and is the same email address I received all InterNation notifications and messages ...

I responded immediately sending my last invoice with invoice-number and client-number ....

Then, silence .... I sent a reminder, sent another reminder, and once again requested support through the website ... No answer.

Total silence ... No response, nothing ...

Now 1. February ... I have sent a number of emails and support requests ... they totally ignore my request. Not a single answer ... horrible customer service.

They are happy to receive our money, but in no way willing to support us.

5. February: Sent another couple of support requests - absolute silence - no reaction at all - we as members don't mean anything to them !!! Pure cash-cow for the owners ...

15. February: They responded to this review by the message below. The ask me not to send more support requests as it will not help. So, I did not. Now 4 weeks ago my first message - and NO RESPONSE.

It makes no difference - this SCAM company simply will NOT respond to any customer requests ...

16 January 2024
Unprompted review
InterNations logo

Reply from InterNations

Dear Michael,

We’re truly sorry for the current situation. Your concerns are important to us, and we promise that we’ll answer every support request we receive.

We know it’s frustrating, but please don’t send multiple messages about the same topic to customer support. Instead of responding to you faster, this simply increases the backlog even more. And then it takes longer for us to reply to everyone.

We know our current response time is not up to our own standards, and we’re doing our best to improve the support we offer as quickly as possible.

Thanks so much for your patience and understanding.

Kind regards,
Cornelia

Rated 1 out of 5 stars

Extremely poor customer service

It is so hard to unsubscribe from the yearly subscription, which they automatically sign you up for.
It was impossible to get a refund for my yearly subscription although i never needed it.
When i emailed them regarding it, they never responded.
Really poor customer service.

1 January 2024
Unprompted review
InterNations logo

Reply from InterNations

Hello,

Thank you for bringing your concerns to our attention.

We regret to learn that you are displeased with the automatic initiation of your paid Albatross Membership subscription at the end of your free trial.

Please be aware that this information was prominently communicated on the checkout page before you commenced your free trial. Furthermore, it was reiterated in your confirmation email and on your Membership page, where you were clearly informed of the following:

• The 30-day duration of your free trial.
• Charges would only be applicable after the trial period.
• You had the flexibility to cancel at any time during the free trial.

As you did not cancel your free trial within the 30-day period, you were subsequently billed for the chosen subscription period.

We hope this provides clarity to any questions you may have.

If you require further assistance, please don't hesitate to contact our Support Team.

Kind regards,
Your InterNations Team

Rated 3 out of 5 stars

Logistics Officer

Hello!
I am Wellars Habagusenga from Rwanda Country
I have Bachelor's Degree from University of Rwanda in Office Administration and Management
I am experienced over seven years for this experience over five are from the Ministry of Foreign Affairs and International Cooperation

16 January 2023
Unprompted review
Rated 1 out of 5 stars

InterNations is a SCAM!

I joined InterNations in August 2023 thinking they would help with my travels and meeting like minded individuals. What I found out that it is a scam once they have your credit card information. I joined the Albatross program and have been trying to cancel since October. I contacted their support since my password was not working to cancel my membership and did not receive any assistance or response. Since then I have disputed their charge with my credit card company and blocked charges from them, but being the scam they are they bypass the block by changing their billing identification each month. Per my credit card company they also fail to provide any information regarding the disputed charge. DO NOT and I repeat DO NOT join or give them your credit card information.

7 August 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Scam!! Scam!!!
Internations.org is a scam website. They will get your credit card details while registering on their website and call it trial membership, they will never notify you or remind you about payment, so they will secretly try to charge you 1 year membership.

2 January 2024
Unprompted review
InterNations logo

Reply from InterNations

Hi.
We're sorry to hear you’re unhappy that your paid subscription for Albatross Membership automatically began after your free trial ended.
This information is clearly displayed on the checkout page before you start your free trial, in your confirmation email, as well as on your Membership page. You could cancel anytime during the free trial.
If the free trial is not canceled before the 30 days are over, the chosen subscription period begins.
Please contact our Community Support team for further assistance.

Rated 1 out of 5 stars

Scam

Scam! Scam!! Scam!!!
Internations.org is a scam website. They will get your credit card details while registering on their website and call it trial membership, they will never notify you or remind you about payment, so they will secretly try to charge you 1 year membership. If after they tried to remove your money and it didn't work (you don't have money in your card), they will now say you are owning debt. That's stupidity of the highest order. What a fu!k??? Is it a by force debt? In my entire life, I have never seen where any subscription was made by force, what every subscription does is if you didn't pay or your payment system didn't work after trial period, your premium membership will be deactivated. But this stupid internation.org is trying to scam. How will you said someone is indebted to you? How? Is it by force to buy your subscription? Or is it a cult that if one register, the person must buy premium subscription by force? It seems you guys are stupid!!!

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Internations is ok for gathering if you…

Internations is ok for gathering if you have a good instinct and wise to judge people character.

I did some social experiment here for find my curiosity what the Internation about.

1. May scammers and fake. Be careful with man here and woman too sometimes it looks like dating site. man will boasting their fake job or real as they are manager, lawyer or work for government or etc for chasing woman.

Quiet sick behaviour also. If you reject the man for their opinion or whatever reason you don't want go out with them, the man will bad mouth you for other members .Because you ( I am a woman ) stand up for myself avoiding from this type weird, have sick mentally and hidden loneliness man that's why they so desperate chase you even contact your profile with many messages and give any manipulate ideas for going out with him.

so please protect yourself and don't let your guard down.

These people here looks like have a good job or talking fake jobs that's some of them are just bum ( jobless) , stealing people identity especially expat or new comer in a new country and scammer.

Have been report to the Internation management, looks like the company are a scammers who support scammers for member of Internation.

Be smart before you regret!

1 June 2023
Unprompted review
InterNations logo

Reply from InterNations

Hi,
we regret to hear of your negative experience. We take the safety of our community members very seriously and have several measures and features in place where members can alert us to any potential offenses and/or block contacts.
Please contact our Community Support team for further assistance.

Rated 1 out of 5 stars

Being hounded by InterNations

I am being hounded by InterNations for a debt I do not believe that I owe them.
I have asked them for sight of the contract they say they are using to demand the money but they have ignored that request.
I have informed them in writing on two occasions that I no longer wish to be a member but they have ignored that as well.
They are now threatening me with debt recovery agents if I do not pay them within 48 hours, saying they are following German law.
I have again written asking for someone to discuss this but instead I receive what I assume to be a computer generated response saying that most of the team are out of the office for the holiday and that there will be a delay in a reply. No such latitude is extended to me as a customer over the Christmas period. It makes me wonder whether the threat of debt recovery was deliberately sent two days before Christmas with a 48 hour deadline.
I would advise anyone thinking of joining this organisation as a member to think very carefully about what they are getting into. It seems to me that once you are in, it is extremely difficult to leave - while they keep wanting to take your money.

23 December 2023
Unprompted review
Rated 1 out of 5 stars

They are cheater

They are cheater. Please do not register on their website. They only want to charge your credit card!!!

20 December 2023
Unprompted review
InterNations logo

Reply from InterNations

Hi.
At InterNations, we offer two types of membership: Basic Membership, which is free of charge, and Albatross Membership, which includes all our premium features for a small monthly fee.
Whether you are a Basic or Albatross Member, we’re dedicated to offering you as many opportunities as possible to connect with international people and share your experiences of life abroad.
If you have any other questions regarding our two membership types, please do not hesitate to contact us.

Rated 3 out of 5 stars

3 stars for the tech monkeys

3 stars for the tech monkeys
-1 for the sophie bot and -1 for the damn cloudfare who runs in circles.

As is The innkeeper, that´s how he trusts his guests

11 December 2023
Unprompted review
Rated 3 out of 5 stars

We get daily fake scam profiles

We get daily fake scam profiles. The admittance to Internations must be based on certain criteria to eliminate those fake members. We keep on reporting them but we don't see any serious action.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

Full scam

Full scam, they steal your money with auto subscription, you cant cancel it, never they will back your money

1 December 2023
Unprompted review

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