Intelligent Payroll Reviews 25

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The team are knowledgeable, helpful and responsive. We have a dedicated point of contact to ensure continuity and consistency. The software is easy to use, both for employers to upload payroll inform... See more

Rated 2 out of 5 stars

We've had good service from Intelligent Payroll for the past 2 years but this week they made a mistake. That in itself is not the issue; the issue is how they've responded. Firstly th... See more

Company replied

Rated 5 out of 5 stars

Intelligent Payroll are fantastic, the transition from us running our own payroll to them taking over was quick and painless, they have an expert team who are always on hand to help and all are highly... See more

Company replied

Rated 5 out of 5 stars

Minhaz and the team at Intelligent Payroll make light work of payroll arrangements (even for complex cases) providing a slick and efficient service. They have great systems but also real people to ta... See more

Company details

  1. Payroll Service

Written by the company

Intelligent Payroll Limited is transforming how UK businesses handle payroll. Since 2018, we've grown to become one of the UK's fastest-growing payroll bureaus, serving over 550clients nationwide with a 99% satisfaction rate. Our Mission: To remove the complexity from payroll, enabling businesses to focus on what they do best - growing and succeeding. We combine cutting-edge technology with CIPP-certified expertise to deliver a refreshingly simple payroll experience that saves our clients 10+ hours every month. Why Businesses Choose Us: Guaranteed 24-hour response times (typically same day) Direct access to dedicated payroll specialists 100% accuracy guaranteed ISO-accredited security Free-of-charge system migrations Comprehensive pension auto-enrolment Digital payslips and 24/7 online access Our Track Record: 50,000+ successful pay runs completed Supporting businesses from 1 to 2000+ employees 41 five-star Google reviews Industry-leading NPS score of 99 CIPP-certified expertise Join the hundreds of UK businesses who have transformed their payroll experience with Intelligent Payroll. Contact us today to discover how we can save you time, ensure compliance, and give you complete peace of mind. Visit: www.intelligentpayroll.co.uk Email: info@intelligentpayroll.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

25 reviews

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Rated 5 out of 5 stars

Knowledgeable and helpful

The team are knowledgeable, helpful and responsive. We have a dedicated point of contact to ensure continuity and consistency. The software is easy to use, both for employers to upload payroll information, and for employees to access payslips etc.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend Intelligent Payroll…

I would recommend Intelligent Payroll for providing an excellent service. We are a small charity and really appreciated the support we received in setting up our payroll. Everyone was so friendly and all our questions were answered promptly.

24 May 2025
Unprompted review
Intelligent Payroll logo

Reply from Intelligent Payroll

Thank you so much, Monica, this genuinely made our day! Supporting charities with their payroll is something we care about, and we're really glad the setup process felt straightforward and the team were on hand whenever you needed them.

Rated 5 out of 5 stars

Thoroughly recommend

Minhaz hits the mark once again - queries answered, issues solved. Thoroughly recommend Intelligent Payroll to anyone looking for a hassle free and efficient payroll solution - with a very competitive pricing structure too.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Minhaz and the team at Intelligent Payroll make light work of payroll arrangements (even for complex cases) providing a slick and efficient service. They have great systems but also real people to talk to who are friendly and helpful. As a tax adviser, I know that Intelligent Payroll can support my clients with all their payroll needs. Nothing is too much trouble! I highly recommended them.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Very informative and helpful staff

Very informative and helpful staff, no issue too small. Quick responses. Fast at providing advise, highly recommend.

19 September 2025
Unprompted review
Intelligent Payroll logo

Reply from Intelligent Payroll

Thank you so much for this wonderful review! "No issue too small" perfectly captures our approach at Intelligent Payroll - we believe every question matters and deserves expert attention.
We're delighted that our team's responsiveness and ability to provide fast, informative advice have made such a positive impression. Your recommendation means everything to us.
Thank you for choosing Intelligent Payroll and for taking the time to share your experience.

Rated 5 out of 5 stars

Minhaz and the team have made our…

Minhaz and the team have made our payroll process seamless. They are always on point and at hand to help out with any queries.
Great team and very organised.
We would highly recommend Intelligent Payroll.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Fantastic support - We have been utilising Intelligent Payrolsl services for around 7 years now and they have always been there to perform all of our payroll related tasks. What matters to us is the speed and experience we get when requesting ammendments or complicated calculations on pensions and the team are always quick to give us the data we need.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Intelligent Payroll a Company you can trust

I have been with Minhaz and the team for 5 years now, the support, the attention to detail and the additional update information provided makes it so easy for my company. Basically the service is excellent and I feel absolutely confident in Intelligent Payroll having my back, with every payroll concern I have, leave it to "Intelligent" and they will deliver.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been working with Intelligent Payroll for the last 6 months and find them to be very professional and responsive.
Their system is easy to use and reporting is clear and helpful.
I wouldn't hesitate to recommend them to other businesses.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Intelligent Payroll are our new…

Intelligent Payroll are our new provider of payroll services. They have immediately uncovered some serious miscalculations by our previous payroll provider, of PAYE/NI which they assisted us with settling with HMRC. My first impressions of this company are that they are very efficient, very friendly, very professional and very easy to talk with. You can use their services with confidence. I can highly recommend them

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service - again!

Once again, Intelligent Payroll have gone above and beyond my expectations and delivered amazing service. More than happy with my decision to outsource payroll to them

19 December 2024
Unprompted review
Rated 2 out of 5 stars

Payroll Error and Unsatisfactory Response

We've had good service from Intelligent Payroll for the past 2 years but this week they made a mistake. That in itself is not the issue; the issue is how they've responded.

Firstly they have not accepted there was an error despite having to re-run the payroll after we pointed out that the salaries in the pay run were incorrect.

Secondly as can be seen from their e-mail responses below, there's no apology whatsoever:

"Very strange, I have now re-processed as agreed - you will have received amended reports"

and when asked what went wrong:

"I've raised it with our software provider as it was removed from our list to automatically run,
I'm fairly certain it's a system issue however it could be that I missed removing it from the list!"

Finally, we found it very tacky to then receive the £14 processing invoice 30 seconds later. We would have expected them not to charge us this relatively small fee as a gesture of goodwill but alas no.

We have recommended Intelligent Payroll to other companies previously. We can no longer do that.

21 September 2023
Unprompted review
Intelligent Payroll logo

Reply from Intelligent Payroll

Hi Steve,
Thank you for taking the time to leave us a review regarding our services.

I wanted to take this opportunity to apologise for the error that occurred and the subsequent response.
Let me take the time to respond directly to your points,

On your first point, we have now confirmed that the error occurred due to a system issue and the error was corrected within 15 minutes of this being flagged - this error would have been automatically fixed as part of our standard checks.
Regarding the email response, as confirmed, it was a system issue and not a human error.

Regarding the fees, I can understand you trying to receive a discount on fees but the fees were already agreed for the work and the position of the payroll is as expected and already agreed.
In light of the above and as a gesture of goodwill, I have requested a refund for you.

I was a little disappointed that you left a 2-star review after your previous thoughts of,
"May we take the opportunity to thank you for running our payroll so effectively this past couple of years."
I feel the review could more accurately reflect our service throughout the past two years and disappointed that the small (and quickly fixed) error resulted in such a low rating.
As you know as a small business, we rely on reviews from our clients and this was disheartening to receive when we did our best to fix it.

I wanted to thank you for your custom and wish you the best for the future.

Rated 5 out of 5 stars

Intelligent Payroll are fantastic

Intelligent Payroll are fantastic, the transition from us running our own payroll to them taking over was quick and painless, they have an expert team who are always on hand to help and all are highly knowledgeable. The headache I used to have each month has been taken away and transformed into 3 easy quick steps and I am left knowing that everything is filed correctly. I would highly recommend them.

1 May 2023
Unprompted review
Intelligent Payroll logo

Reply from Intelligent Payroll

Thanks Carol - much appreciated 🚀

Rated 5 out of 5 stars

The people at Intelligent Payroll are…

The people at Intelligent Payroll are very patient and polite. They are experienced and talented. The system works really well and is easy to use. It has taken so much pressure off me using their services. I wouldn't hesitate to recommend them.

9 March 2023
Unprompted review
Intelligent Payroll logo

Reply from Intelligent Payroll

Thanks Sam - appreciate the feedback 💪

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