Integrar Reviews 1,631

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers had a great experience with this company. Many customers found the service to be efficient and smooth, with processes often completed quickly and without fuss. The staff received frequent praise for their helpfulness, professionalism, and quick responses to inquiries, making the overall user experience straightforward and easy to navigate. Reviewers particularly appreciated the clear communication and the ease of using the online portal to track their cases. However, some customers also noted frustrations with the customer service, citing slow responses, conflicting information from different agents, and a feeling of dealing with an automated system. A few other people also felt that the process was overly complicated with too many documents and that they had to chase for updates, leading to delays and stress.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers praising the efficiency, speed, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and efficiency of... See more

Response time

Reviewers highlight positive aspects of response time, with many reporting quick and efficient service and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing frustration due to poor... See more

User experience

People report positive experiences with user experience, highlighting a very straightforward and smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Things moved quickly and the Portal was quite straightforward to use. One frustration was having to register to two different portals and monitor both for updates, I feel that process could be imp... See more

Rated 4 out of 5 stars

The staff at Integrar, especially Roo my main contact, were helpful and efficient. After trying emails and the portal and finding them a slow and clumsy way to access information - I got fed up with c... See more

Rated 4 out of 5 stars

Overall the systems employed reduced the requirements to make time intensive phone calls and emails. They were easy to use and enabled us to get the tasks completed. Holly and Jake's correspondence... See more

Rated 4 out of 5 stars

Good service overall and easy set up for the Portal. Some information stayed Amber when everything had been received but I was able to contact the team and they were very helpful. Everything was... See more


Company details

  1. Conveyancer

Written by the company

Integrar is a market leader in the provision of conveyancing services. Specialising in delivering a commoditised remortgage service for banks and building societies, alongside home-mover services to customers; estate agents and financial advisors. We are committed to providing the best possible services to our clients and have achieved both Lexcel and the Law Society’s Conveyancing Quality scheme approved status.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good

Really good, Emily was very fast with our remortgage and mate which was a stressful situation a lot less stressful! Thanks Emily

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I want to sincerely thank Integrar for…

I want to sincerely thank Jack and Chris for the fantastic support throughout my mortgage renewal. From start to finish, the process of securing my mortgage was seamless. Your professionalism, guidance, and constant support made a complex process feel simple. Truly appreciate the dedication and hard work!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Reliable, responsive and thorough. I can’t fault the attentiveness and customer service from Emily & Jake. 10/10

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional staff

We went through our remortgaging process smoothly with the help of Emily our case worker. Emily and Jake has been very professional and helpful. I would definitely recommend. Thanks guys.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I was lucky enough to have no…

I was lucky enough to have no bureaucratic issues with my remortgage and the handling of it, so my experience with Integrar was minimal and efficient. They kept me informed at every step, and were very responsive to all communication. Great service

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I must admit i was a wary to start with…

I must admit i was a wary to start with as I had never dealt with an online conveyancer I guess that's what they are doing). Setting up the account and navigating through the registration was well documented. All requests on me were clear and the team were good at chasing up if they needed more details from me. I spoke to the Barclays re mortgage team a few times....when I was either stuck or wanted clarification on what I needed to do. I spoke to nathan and Jake who we very helpful. Best time to gt them was early in the morning as they tend to be really busy during the day. Overall very happy.thanks

1 April 2026
Unprompted review
Rated 2 out of 5 stars

Got our names wrong and other problems

Got our names wrong
Last minute hitch (again with our names)
Charged twice for ID checks (2 files going at the same time)
In the end Barclays had to intervene to sort things out

Do you employ people from the lower sixth - it seems like it!

Didn't like the online stuff

Wished I had used my own solicitor

1 April 2026
Unprompted review
Rated 1 out of 5 stars

First and last time

They were slow, didn’t do what they said they would by the deadlines they sat. Poor communication, unhelpful over the phone and didn’t reply to emails. Would avoid.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Zero contact information

Zero contact information, purely a single inbox that you will wait days/weeks for any response. no guidance, no contact, pulling your hair out useless

25 March 2026
Unprompted review

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