Integrar Reviews 1,584

Integrar issued a Completion Statement weeks in advance showing no additional funds were required. I relied on this.
On the day of completion, I was told around 15 minutes before the deadline that I had to urgently pay a £915 shortfall or completion would be delayed and incur extra interest. Integrar later admitted this was caused by their own internal error inputting the mortgage offer.
I was forced to pull funds from business savings to prevent the transaction from failing, exposing us to avoidable financial risk. An incorrect fee was also charged and later refunded.
Rather than accepting responsibility, Integrar suggested that I or my mortgage adviser should have identified their mistake.
Based on this experience, I do not recommend using Integrar. The matter is now being escalated to the LMS panel and the Legal Ombudsman, and I have also submitted my concerns to the BBC's Watchdog and Leeds Building Society.

They were appointed by HSBC to process my remortgage application but beware because they charge you additional fees without telling you and then claim that they told you about those charges in one of the hundreds of docs they sent you. They are a scam! Their systems are also awful and they keep sending you emails to provide a missing info where you have already provided them with this info multiple times before. They are awful and I will be sure complain to HSBC about them!!!!

Great service. Anya and Jake did a marvellous job getting the re-mortgage completed. It went very smoothly and we were kept informed at all times.

Over complicated automated stream of PDF's.

Early on in an Equity release I was advised to send identifying documents to them without me being present to "witness" the files.

Most of the process is automated with a shared distribution inbox - so you'll struggle to know if you are ever talking to the same person, and you'll be spammed with the same PDF over and over again.

I was told my case would be simple, it felt anything but. I will avoid Integrar like the plague in the future.

Poor response from this company.
I have written several complaint letters requesting escalation, and also my rights to change providers (they were allocated directly by the bank) and Integrar did not reply to those emails either.
The service is disjointed, their requests are very unclear, and they have never accepted my request for a phone call or a meeting to go through issues together.

I feel I am being generous giving one star. If you want to be know by a number, have numerous emails sent to you asking for repeat information and be so stressed your mental health is seriously affected, the use this company. Need I say more.

The company was efficient and quick in dealing with my mortgage They were easy to get hold of to answer any questions I had

Integrar were meant to be handling my re-mortgage. I've used them in previous years and they were good. But this year, I've had such a bad experience with Integrar that I've decided to stop the application and go elsewhere.
It started with multiple requests for the same information I had already provided.
Followed by requests for additional fees. When I asked for clarification on what these additional fees were for, I got no responses. I sent 3 to 4 emails asking for clarification and not one of my emails were responded to.
I had asked why they were requesting additional fees to prepare a deed of variation for a leashold property, when my house was a freehold and not subject to ground rent. I gave Integrar the benefit of the doubt and asked if some information had been incorrectly recorded on the forms. Still, I got no answer. My mortgage advisor had mentioned that Integrar had been known to charge customers for services they didn't require. The complete lack of response when I questioned Integrar several times on the additional work they wanted to charge me for, made me very suspicious. Any reasonable and professional company should be able to clearly explain what it is they are doing and why it's required.

I don't know if this will help them sort my mortgage out but I've waited ages

The remortgage process was easy, quick and efficient. The online portal was great to keep track of the different stages, see what was outstanding and how to move forward. Communication was also excellent; I had a few questions, and the team (Roo, Hamza, Megan, Jake) was always very responsive.

On what can be a daunting experience, I felt I was helped throughout this process step by step by Integrar.
By allocating a case worker, Jade…who was exceptional the reassurance continued for it to be a smooth process and when Jade wasn’t available Jake stepped in.
Thankyou both for your support 🙏

Fast and easy.

Excellent service - Jake and Carl were very quick and exceeded expectations

Thanks allb

Great service. Very easy to navigate the system. Most of the forms and comms is done online with quick answers to any questions. Customer services work
Longer hours which is a huge benefit when your a shift worker. Megan was my case worker, she was very thorough and quick to respond to my questions.

Everything is via a portal. It does help having the free legal service. You can contact someone via email if needs. E. Registering to portal was my only headache.

I’ve just completed on a remortgage and Integrar did the legal work for me. They were incredibly efficient, and it sailed through with no issues at all. When I had a query it was answered quickly, and Megan my case handler and Jake the team leader, were both knowledgable, helpful and professional. Great experience from start to finish.

Been nearly 3 months for a remortgage process, I have sent all documents for their review in Feb but they keep chasing me on the outstanding documents and now 6 weeks gone but current mortgage is due by end Apr! Doubt how professional is the legal team when reviewing the documents. Seriously if you dont understand anything just google it before checking with your client? I have resent all documents anyway and let's see. Totally disappointed about the legal team and the admin team. Looks like they dont have communication at all.

Made our remortgage very easy.

Prompt service. Easy to deal with. Matthew was there to answer any questions I needed

Great company to deal with.
Handled my mortgage perfectly with a less than 4 week turn around.
Thank you Holly and Jake