Very bad customer service
5 June 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Insure My Holiday offer great value travel insurance with exceptional policy benefits. Whether you’re looking for Single, Multi Trip, Family, Winter Sports, Cruise or Over 65’s travel insurance, we’ve got you covered. Plus up to 3 kids go FREE with every family policy. City Financial Marketing Group Ltd T/A Insuremyholiday .ie is regulated by the Central Bank of Ireland. City Financial Marketing Group Ltd is a member of Brokers Ireland.
Contact info
Suite 2, Insurance House, 62A Terenure Rd N, Terenure, Dublin 6W, Co. Dublin, D6W CF54, D6W CF54, Dublin 6W, Ireland
- (01) 231 9333
- info@insuremyholiday.ie
- insuremyholiday.ie
2.9
Average
5 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware
Got full cover for a year including covid for a cruise and spent half of a 2 week holiday in quarantine as they tested me positive. Other passengers were reimbursed. IMH were a nightmare getting them to even look at the claim took for ever claiming staff shortages, Then they said no. I am currently appealing it but I guess they have no intention of paying.
6 July 2023
Unprompted review
Today I phoned insuremyholiday to get…
Today I phoned insuremyholiday to get quotation for travel insurance for my partner and I. We are both senior citizens, the male staff member was most helpful, courteous and professional. He explained everything and in no time completed all details, we agreed a fee and now I have my policy in place, will highly recommend your company to all I know especially seniors.
Kind regards,
Pat
12 May 2023
Unprompted review
So i went to spain with this insurance
So i went to spain with this insurance, had a great time until the very end where i slipped near the pool and broke my leg. When i got home i called up the customer service of this company and a young gentleman picked up whom i believe his name was louie osment. i am very dissatisfied as all he could offer me was a £5 boots giftcard, i was absolutely fuming at this response but he said it’s either that or you can do one. i will certainly be restraining from this company and moving to the next one i am disgusted.
9 August 2022
Unprompted review
Shocking Customer Service.
Currently have an annual multitrip insurance policy through insuremyholiday.ie. With all the uncertainty surrounding Covid19 and travel restrictions I sent an email to query my policy and coverage. Email sent 18 days ago and still no reply. Shocking customer service.
10 May 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.