Excellent they insured my husband when nobody else would, for both our trips to the USA. My husband is as fit as a fiddle after having a stent fitted 10yrs ago, but still the other companies would... See more

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About Insurancewith
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About Us
Written by the company

- Affordable travel insurance for people with medical conditions.
- We specialise in medical travel cover and our policies are created by people with a personal understanding of both long and short term medical conditions. By working with charities, clinical specialists, and you – our customers – we’re always improving our understanding to create products and services to meet your needs. It’s all part of our efforts to address any of the issues people have when looking for specialist travel insurance.
- Awards & Nominations
- We are proud of our work, which helps so many customers find suitable travel insurance at an appropriate price. In 2024, we won the Outstanding Services to Customer award at The Broker Innovation Awards. As well as this, in 2024 we are a finalist in the Insurance Times Awards 2024, in the Customer Champion of The Year category. Along with, finalist in the Insurance Choice Awards 2024, for Best Travel Insurance Provider, Customer Service Champion and Treating Customers Fairly Champion. Fiona Macrae, Founder of Insurancewith, was nominated for Women in Insurance Awards, 2024, and we were also a MoneyFacts Finalist, 2024.
- Personalised medical screening
- We have a specialist person-to-person medical screening for people with more complex medical conditions. Everyone reacts differently to a medical condition and you may not be able to tick all the boxes during an online medical screening, this is where the person-to-person screening comes in. Call us on 0333 005 1066
- Featured in the Which? Best Rate Tables
- To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Charity Donation
- When you take out a policy with Insurancewith, we’ll also donate £1 to charities that help support people like our customers every day. We support a number of charities including FACT, YourSimPal and Make 2nds Count to name a few.
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
How we started:
Fiona Macrae
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- insurancewith.com
Insurancewith Travel Insurance
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Not ideal but still OK
I made two calls to Insurancewith. Planned dates for forthcoming trips meant that renewal of an annual policy would occur in a short window between trips and that the renewal would become due whilst I was away. The first call was a complete waste of time and a promised call back from a more senior adviser never happened. The second call was still a disappointment even though the agent was trying to be helpful. The result was that I have had to begin a new policy early and waste 3 weeks of the original policy as renewal cannot be made more than 28 days before expiry of a policy. This seems very arbitrary but the agent was very helpful nonetheless.
Great customer connections
Great customer connections, friendly staff which made it so much easier to sort my insurance out and a really good quote!
Great prices considering my health…
Great prices considering my health issues would highly recommend
Quotes Kept Available .
The fact you kept my quotes available for up to 30 days and I was able to retrieve the quote easily.
Easy to find medical conditions that…
Easy to find medical conditions that relate to you. Reasonable price compared to other policies. Good to find insurance for transplant patients and not be refused . We have not travelled yet so cannot comment on claims but hopefully will not have to.
i spoke to a man and he was so helpful
i spoke to a man and he was so helpful, I have cancer but I am really healthy and walk a lot, I was so impresssed with your staff and their understanding of conditions
Friendly and well-trained
Contacted Insurancewith and the staff were friendly and well-trained
Great experience
Unlike others, they took the trouble to take a medical history so that the quote truly reflected the condition. Their attention to the detail really made this easy and the speed of the quite was remarkable
Competitive price
Competitive price. Medical screening not too difficult. Able to hold quote for 30 days for consideration with reminder.
Quality of life.
I started the application on line but hit a problem and phoned. The customer service operative was extremely helpful.
I returned to the online application and completed it. The cost was thoroughly acceptable and will enable me to maintain my wife's quality of life while she suffers from incurable cancer.
Difficult to understand the call…
Difficult to understand the call handler at times but very good service with a great price
Easy and reasonable
It was easy to take out the insurance and the price seems reasonable.
Fortunately, I did not need to make a claim.
medical condition
As I have a medical condition, this was a straight forward process, which is greatly appreciated! Also a fantastic price
Insurance with unique selling point
Been using insurance with since Fiona the founder set it up. The scheduled appointments with staff that are understanding, knowledgeable and empathetic find you the right level of cover and your are not ripped off.
I recently took out insurance with Deborah and she was fantastic, patient with me, listened to me and I took out the policy and that’s USP one to one conversation with customer service who knows there way around the system and in my case the medical conditions we need cover.
I have tried other companies in the past, but they can’t get anywhere near the service provided by insurance with and I think the reason why they are so unique, is because Fiona the founder built the company up based on her experience of Cancer and that has made such a difference as she and her team genuinely connect with that.
I literally don’t think me and my family could have had the holidays we have had without insurance with providing cover us without being charged the extortion prices other companies inflict upon those with complex medical needs.
Great service
Great service
Friendly and helpful staff
Best price i have found for my condition
Have been using you now for a few years
great insurance company this is my…
great insurance company this is my second timje using them easy to use and everything straightforward
Hayden was very helpful and clear
Hayden was very helpful and clear. Lots of questions due to health issues but dealt with very well.Quote given and accepted in just over 1 hour on phone. Details in email within a couple of hours which was excellent speed. Just waiting for paper copy in post.
Many thanks for a very efficient service throughout.
OK but had to re-enter all conditions again
It was an OK experience but I finished up having to re-enter all medications and conditions. Would have been much simpler to be asked to review all pre-declared items and confirm continued applicability.
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