Instant Offices Reviews 549

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

We recently worked with Taylah Vetere to find a new office for our team. We had a specific brief - mainly we needed a CBD location so we could ensure our staff had access to transport & a specific b... See more

Rated 5 out of 5 stars

We use Instant Group globally and absolutely love the team! Over the past (many) years, we've used them for new lease options, renewals, market check-ins, hard negotiations, etc. for all our global lo... See more

Rated 5 out of 5 stars

Instant Office's service is absolut great. I've worked together with Chris Burtle and I truly believe I couldn't have done it without him. We needed spontaneous move our office after nearly 15 years a... See more

Rated 1 out of 5 stars

Horrible experience. I called and emailed multiple times...and got no responses other than an automated email and an answering service. The worst customer service I've experienced in a very long time.... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Instant Offices can help you search and compare over 10,000 flexible offices worldwide to find your business the ideal workspace.

Instant Offices - The Flexible Workspace Specialist

Written by the company

We listen closely to your needs and search the whole market to find the perfect workspace for your business.
Our service and advice is free, impartial and comes with no obligation. We consult with our clients on the perfect property solution to support their business strategy, based on our market expertise.

Contact info

4.2

Great

TrustScore 4 out of 5

549 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Gary was excellent

Gary was excellent, informative and on-point. Went through the positives and negatives of each office visit. Would highly recommend.

14 July 2022
Unprompted review
Rated 1 out of 5 stars

If I could give less than 1 star I…

If I could give less than 1 star I would. I contacted this company to inquire about office space and they advertised a 'starting at' price. Well, first getting anyone to contact you back is a nightmare! Good luck with that... I called (4) times and talked with live chat (4) times. I received an auto-response email but never once heard back from her yet I asked a multitude of questions. I have however heard from 5-6 other companies in regards to office space. In one of the calls where I (AGAIN) provided all of my information, the customer service agent was very rude! Asked for a prefix to my phone number and I gave her my full number... she asked again for the prefix... I said I live in the US and this indeed is my full number... she preceded to ask me for more numbers. Ma'am - THERE ARE NO MORE NUMBERS...If you are calling from the US you should reach me by dialing those numbers! Please beware... this is a true bait and switch company!!! They do not have any offices that go for the price listed on their webpage! Good luck to those that dare!

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend Instant Offices enough!

Georgie D was a great help in finding suitable offices for our requirements and arranging back to back visits so that we could view them, even when weather affected our travel.

After the viewings we had regular check-ins on our progress and they are able to secure additional discounts once you make your pick.

Couldn't recommend Instant Offices enough!

6 July 2022
Unprompted review
Rated 5 out of 5 stars

I worked with Georgie O’Brien who was…

I worked with Georgie O’Brien who was very professional and helpful. She was able to balance getting my attention without being annoying and was able to give me genuine insights into the market. Thank you.

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Swift and great customer service

Swift, prompt and excellent customer service from Barbara.
Really took the time to understand my requirements and promptly came with varied and competitive options.
Thoroughly recommended.

14 June 2022
Unprompted review
Rated 5 out of 5 stars

Georgina O Brien

Georgina O Brien
Georgina managed to understand what i wanted and show me office according to the requirements. She understood my criteria and managed to land the deal that we wanted. It was a great team effort between her and me.

6 June 2022
Unprompted review
Rated 5 out of 5 stars

New Office post COVID

We were ready to get the Office back up and running and needed to find space that was right for our needs, budget and in the location that would work for our company.
Georgie D helped to make this process painless from setting up the appointments to then helping facilitate once we had chosen the new office.
Always polite and helpful would definitely recommend and use again.

27 May 2022
Unprompted review
Rated 5 out of 5 stars

Best compliments to Betty

Ms. Betty quickly found several suitable offices based on my requirements, and due to her extensive experience, accurate screening helped me identify the office to be rented within a day.

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Gary was great

Gary was great!
Gary helped us to secure a great new office, and was brilliant at keeping all of the parties looped in. Thanks Gary, we wouldn’t hesitate to work with Instant Offices again in the future!

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Steve gave me countless hours back in my day

I had a great experience working with Steve Stenson in locating our new office space. Like many other managers my plate is overloaded with responsibilities. It took a huge burden off of my plate to know that Steve listened to what my team needed in a larger office space and did the dirty work for me. I had a call with Steve to explain what I was looking for. He narrowed it down to 12 options in the locations I was looking for and from there he booked 6 site visits. I honestly could have chosen any of the 6, but there was one that fit our needs the best. He then negotiated a great price for us and and was a huge help in getting everything checked off. We move in a couple of weeks and I couldn't be more excited to make the space our own. Even better, when it's time to renew I found out Steve will be helping me once again. I was able to take the countless hours it would've taken me trying to research all of the available options, then setting up meetings, negotiating the contract, etc and put it into moving the needle in my own job. I couldn't appreciate Steve's partnership more and look forward to working with him again in the future.

30 April 2022
Unprompted review
Rated 1 out of 5 stars

Honestly a pointless company

Honestly a pointless company. They display offices on their website, showing offices nearby and what offices are available with prices. They're non-existent. I enquired about 2 offices within a couple of miles of me. I've had 4 emails and 5 phone calls, all from different companies, none of them Instant Offices, all trying to show me offices that have nothing to do with the TWO that I enquired about. I got a generic email (sent automatically) from Jessica Williams - never spoken to her, never called me. Nothing. Now I'm inundated with calls and emails from people with offices I wasn't and am never going to be interested in. Thanks for causing me all the hassle of having to unsubscribe from who knows how many other agencies trying to sell offices I have no interest in.

AVOID

25 April 2022
Unprompted review
Instant Offices logo

Reply from Instant Offices

Dear Mr Douglas,

We're sorry for the experience you have had.

As part of our service we do communicate client requirements to relevant office providers and this is stated in the communication terms on our enquiry form, but we do understand the process doesn't suit everyone.

Your feedback has been forwarded to our senior management team who will be reviewing this with a view to improving our customer service.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

A huge thank you to Instant Offices and…

A huge thank you to Instant Offices and Marco Kalik (my day to day contact). A great free service which supports businesses easily obtain new office working spaces. Marco assisted in identifying opportunities, scheduling visits and was both accessible and regularly calling in to see if I needed any help. Always responded clearly to any questions I had. Would highly recommend other businesses to consider utilising their services.

3 April 2022
Unprompted review
Rated 5 out of 5 stars

FANTASTIC CUSTOMER SERVICE

REBECCA LANCASTER AT INSTANT OFFICES WAS VERY EFFICIENT, THOROUGH AND PROFESSIONAL.
EVEN WHEN SHE WAS AWAY ON HOLIDAY, SHE MADE CONTACT TO ENSURE THAT EVERYTHING WAS RUNNING SMOOTHLY - FANTASTIC CUSTOMER SERVICE!

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

I have been using Instant Offices for a couple of years and the experience has been great. The staff has been really helpful, in particular Jordan Cui. He has been helping me since the beginning. I was looking for offices in different states and not only did he find the best locations within my budget, but he also gave great advice and followed up, making sure everything was going well long after we had moved. He has assisted me in many negotiations, he's very responsive, supportive, and has great knowledge of the market. I have come to trust him.
I know I can keep using Instant Offices and calling Jordan for future needs. I would highly recommend their service.

31 March 2022
Unprompted review

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