Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I never felt like I was being SOLD a product, just given honest, helpful advice about their vast inventory of electric fireplaces. There was no upselling. The product arrived on time and just as expe... See more
Company replied
The folks here at Chadwick’s were so helpful and gracious I cannot begin to say how much we enjoyed dealing with them It was so well worth the drive from Don Mills to there store in Hamilton And we’d... See more
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Company details
Written by the company
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contact info
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4.8
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Responsive service department and…
Responsive service department and awesome technician - knowledgeable and friendly - a pleasure to deal with.
Highly recommend this company!
And - love the new (Canadian!) BBQ!
9 April 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Nicola! We’re happy you had a great experience with our team and that Charles took good care of the setup at your home. It’s great to hear you’re loving your new Napoleon BBQ. We truly appreciate your kind words and recommendation. Happy grilling! 🔥
Good comms, delivery and product
9 April 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Steve! We’re glad everything came together smoothly with your Napoleon built-in BBQ. We appreciate the 5 stars and hope you enjoy your new setup. Happy grilling! 🔥
Great experience overall
Great experience overall. Received the correct bbq parts and everything fit great! I would shop here again!
6 April 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Craig! We’re glad the Broil King BBQ parts were a perfect fit and that everything went smoothly. We appreciate your support and look forward to helping you again whenever you need parts in the future. Happy grilling! 🔥
Great service!
31 March 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Kim! We're so pleased that Gary and the team have provided great service during your fireplace project. We appreciate you sharing your experience. Thanks again for the 5 stars!
Always have stock on the items I order.
Always have stock on the items I order.
Usually arrive within a few days
Will continue to order from them.
Note: please stop putting packing tape around the lids.
7 April 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Marty! We appreciate your continued support and are glad your orders arrive quickly with the items you need in stock. We hear you on the tape — while tape is used to help prevent spills with liquids and spices during shipping, we’ll review this with our team to ensure it’s only applied when necessary. Happy grilling! 🔥🔥🔥
The part arrived quickly.
31 March 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Elizabeth! We're glad our team got your replacement part shipped across Canada quickly, so you could get your Lagostina pressure cooker back in business.
Authentic original Lagostina parts.
27 March 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, AW! We're happy our team could provide the genuine parts to fix your Lagostina pressure cooker.
The company is simply wonderful I made…
The company is simply wonderful I made a mistake in my initial purchase and they were able to help me
1 April 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Catherine! We’re glad we could help sort things out and get you the right venting pieces. Mistakes can happen, and we always do our best to help find a solution. We really appreciate your kind words and your support!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review, Greg! It's great to hear that your replacement Napoleon knobs arrived quickly, so you can take advantage of the good weather. Happy grilling! 🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Howie! We're pleased that we could get your replacement part shipped out quickly, so you could get cooking again. We appreciate the 5-star review.
Fast an efficient
Really helpfull making sure my parts were correct top notch costumer servise
30 March 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, TJH! We're so glad that our team could help you find the correct parts for your Traeger smoker. Happy grilling! 🔥🔥🔥
Fast and careful shipping
Fast and careful shipping. The product was exactly as described. Great shopping experience
20 March 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Simon! We're glad that we could get your new Dyson motor shipped out quickly and safely, so you could get back to vacuuming without delay!
Fantastic Fast Service
Easy to navigate website, fast efficient delivery. As it should be.
16 March 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Chris! We're so pleased to know that your entire shopping experience was positive, so you could get your BBQ back in shape for the season. Happy grilling! 🔥🔥🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Mark! We're so glad that our team got your replacement fireplace parts shipped out quickly and without hassle. We look forward to serving you again!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Cody! We’re glad Chad could help you get set up with your Napoleon Phantom grill and Traeger griddle. Sounds like an awesome lineup! Enjoy the new gear and happy grilling 🔥🔥🔥
Customer Service valuable asset
Customer Service representatives were congenial and helpful with our Napoleon electric fireplace.
26 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Elaine! We’re so glad our team could help with your Napoleon electric fireplace and make the experience a positive one. We take pride in providing excellent customer service, and it’s great to hear that came through. We truly appreciate your kind words. Stay cozy! 🔥
Knowledgeable le staff
3 March 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Terry! We’re happy to hear Sarah was able to help you find the best BBQ for your backyard. We appreciate the kind words about our team and hope you enjoy your new grill. 🔥
Great service online
Great service online. received the package as requested and was able to track it.
18 February 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Dany! We’re glad your Big Green Egg rotisserie kit arrived as expected and that tracking made things easy along the way. We appreciate the 5 stars — happy grilling! 🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, David! We're glad to hear you had a great experience with our team, and that your order was shipped out quickly to get your vacuum back in business. We appreciate the 5 stars!
Phenomenal service..
Phenomenal service... parts at my door in 48 hours... Thanks so much guys.
17 March 2026
Unprompted review
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Chris! We’re glad we could get those Napoleon BBQ knobs out to you so quickly. Really appreciate the 5 stars, and we’re here anytime you need parts or support. Happy grilling! 🔥
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