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Instant Car Fix  Reviews 274

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TrustScore 4.5 out of 5

4.5

Auto Repair Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being quick and efficient, with mechanics often arriving on time and completing jobs swiftly. Many highlight the staff as professional, polite, and knowledgeable, frequently going above and beyond to assist with issues and explain problems clearly. People appreciate the helpful diagnoses and the ability of the mechanics to quickly identify and fix problems, often making them feel comfortable and well-informed. However, some people were dissatisfied with the contact and customer service, citing issues with communication, unreturned calls, and mechanics not showing up for scheduled appointments. Some customers expressed frustration regarding billing discrepancies or challenges with the refund process.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the professionalism, efficiency, and clear... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, kindness, and... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising helpful, efficient,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers expressing significant... See more

Customer communications

Reviewers mention negative feedback about contact, with many experiencing a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sergio did a great job of diagnosing the check engine light issue. He arrived on time and very polite and professional. Thank you.

Rated 5 out of 5 stars

The mechanic came out quickly and did the job in half an hour. He had a great personality and the experience was a lot more convenient than going to the shop.

Rated 5 out of 5 stars

Sergio was on time. He checked my vehicle and found out that the issue is electrical, he reached out to his boss to get an electrician on site today. Greatly appreciated

Rated 5 out of 5 stars

Took the time to assist on things he didn't need to. Fantastic technician and quick communication.

Company details

  1. Auto Repair Shop

Written by the company

Instant Car Fix is a privately held company based in the DMV area. The company provides mobile car repair and maintenance services to car owners at their location (home or office or any other location of choice). The company currently operates in DC, MD and VA and is rapidly expanding to other cities too. We realized that most auto repair shops and dealerships try to upsell their services and recommend services which are not needed. Most of the times, a simple car service trip turns into an estimate worth thousands of dollars. The cheap upsell tactics consistently instills fear into customer’s mind and most people do not like walking into an auto repair shop. A recent survey by AAA shows some staggering statistics. Two out of three auto drivers do not trust auto repair shops. An incredible 76 percent of those surveyed by AAA said they were recommended to buy unnecessary services. 73 percent said they were overcharged, and 63 percent said they had negative past experiences. Nearly half (49 percent) said that they were concerned that work won’t be done correctly. Instant Car Fix was created to solve this problem. Our goal is to provide honest quotes with quality service at the convenience of your doorsteps. We made a company you can trust, that never upsells, and believes customers should decide what services they need for their car. Our certified mechanics have years of experience working at dealerships and repair shops. Best part – we come to you! We repair cars at location of your choice so that you don’t have to walk into an auto repair shop ever again. At Instant Car Fix, we MAKE LIFE SIMPLE!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

274 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jacob was amazing

Jacob was amazing! He showed up on time and got the job done in a safe and timely manner. He was respectful and definitely recommend him for future services

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic job!

Fantastic job!! Fixed my brakes and made absolutely sure the mines were free of air. Will absolutely recommend again!! Very fast and courteous!!

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Management is Unprofessional

As an independent contractor for this company, I would receive many job leads, but they seemed to never book me, because i would not quote them cheap enough price for labor, they would constantly ask me to quote a cheaper price for my labor. they would decline all of my quotes. finally on 4/23/2026, they booked me for a job (1 hour away). the app would not work, i never even finished onboarding because of their app. so the app wasnt working, therefore i could not complete anything in the app, there was an urgency as the customer needed their vehicle and their technicians didnt want to pick up the job or they would pick it up and cancel or not show up at all, without the app working, i decided to go do the job anyway, after completion, i wasn't paid for the job, after several calls and email, the management wont answer, nor return my calls or emails. i have original receipt from picking up the part, the core return receipt and proof from the customer that i showed up and completed the job. this company is very scammish, they hire people who aren't aware of the managements unprofessional processes. whether youre a technician or a customer needing service; do not deal with this company ! stay away!

23 April 2026
Unprompted review

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