Instagram Reviews 4,533

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 584 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the app and website, which were often described as glitchy, unintuitive, and poorly designed, leading to problems with account access, settings, and general functionality. Customers frequently reported their accounts being suspended or disabled without clear explanations, and some felt that the platform's rules and regulations were inconsistently applied. There were also concerns about the content moderation, with some users reporting inappropriate content not being removed while their own posts were censored.

What people talk about most

Social media

People report negative experiences with social media, citing numerous issues with account management and... See more

User experience

Reviewers express significant dissatisfaction with the user experience, citing numerous technical issues and... See more

Website

Clients share negative opinions on the website. Many reviewers report significant issues with account... See more

Customer service

Customers consistently note negative experiences with customer service, often reporting a complete lack of... See more

Application

Consumers find the app to be highly problematic, with many describing it as the "worst app ever." Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Instagram has rules and regulations policy, but yet they go against there own rules and regulations...they let half naked girls post crap but yet you can't say suicide or murder, they let people put u... See more

Rated 1 out of 5 stars

No reason Suspended my Instagram id name.- subham_offici.al Not following rules facebook id but suspend insta id why! my age 19+ but no reason Suspended Meta sarvice team! I'm Editor me edite vid... See more

Rated 1 out of 5 stars

Meta is a predatory company. My business account (@kacketifarm) was disabled by mistake, and even though I have a Trust Score of 100, they provide zero support. To make things worse, they are still ch... See more

Rated 1 out of 5 stars

The worse company and piece of software written. How is this a billion dollar company when no one at the company can write software even the owner. Had so many people get their accounts blocked to the... See more


1.3

Bad

TrustScore 1.5 out of 5

5K reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Why is Instagram allowing porn accounts?

Was just scrolling and came across a video of a man r***ing a woman while his friends guarded, checked the account and there’s more videos like this, some of even MINORS. This is disturbing and absolutely disgusting and unacceptable. There are posts going back to July. Why has Instagram allowed this account to be up so long?

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Misleading seller location

This seller, on eBay, advertises their business as being based in Sweden (European Economic Area). I deliberately chose this seller over others specifically to avoid customs charges.

After payment, the item was shipped from Pakistan, not Sweden. As a direct result, I was charged €64.56 in customs clearance fees, which would not have existed if the item had been shipped from the advertised location.

When confronted, the seller repeatedly refers to generic terms stating that customs fees are the buyer’s responsibility, while completely ignoring the core issue: the seller location advertised is misleading and incorrect.

This is a clear case of misrepresentation. I would not have purchased from this seller had the real shipping origin been disclosed. Buyers should be aware that the advertised EU location does not reflect the actual shipping origin.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

My account ways deleted for no reason…

My account ways deleted for no reason except community standards,no explanation, setup a new account and that was deleted too and I hadn’t even posted anything!!
Customer service; there isn’t one !!
I built up a good friend list and it’s all gone, absolute joke of a company 🖕🏻🖕🏻🖕🏻

14 December 2025
Unprompted review
Rated 1 out of 5 stars

WORST APP IN THE HISTORY OF APPS

WORST APP IN THE HISTORY OF APPS. Will delete you for NO REASON. I literally got deleted for child exploitation??? I am a tattoo artist and all I posted was myself and tattoos that I do on CONSENTING ADULTS. Only ever posted arms and legs so I dont offend Instagrams bullshit platform. If I could give zero stars I WOULD.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Used to be good about 7 years ago when I first got it, these days you just get constant adverts for sex toys or sponsored profiles with guys kissing each other soft porn etc, if I had kids I would not let them even make an account... hard to find people to follow and then the explore page is full of nonsense unrelated to anything I actually follow. All of it is just stories and they have tried to make it like Tiktok which is also garbage

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Meta-Scum InstaSuspend Genuine Accounts

Permanently disabled my business account twice even after I sent ID and additional evidence says I violated community standards but wouldn’t tell me what I actually did wrong not only that they also took £15 to run an advert on my account and within 3 hours of taking my money you suspend my account.

Your suspending small businesses accounts even after they prove identity yet when 1000s of people report child predators known to legal channels and law enforcement you allow them to keep their accounts when they legally shouldn’t be on social media yet your ruining reputation of small businesses and creators for absolutely no reason.

Seems Instagram is Pro Paedophile & Anti-Honest People, Anti-Small Business & Anti-Human.

British Serial Sex Offender Mark Feely has multiple Instagram & Facebook accounts yet 1000s of people report these accounts and you allow him to keep his account but when an artist, small businesses etc create account your quick to suspend and permanently delete their account, please explain to me instagrams logic.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Banned my account for "Your Instagram…

Banned my account for "Your Instagram account has been suspended. This is because your account, or activity on it, doesn't follow our Community Standards on child sexual exploitation, abuse and nudity." If you think we made a mistake, you have until May 31, 2026 to appeal.

The appeal button doesnt even work and there is absolutely no way of contacting these morons. F this shitty platform.

2 December 2025
Unprompted review
Rated 2 out of 5 stars

Poor Customer Support

My experience with instagram platform wasn’t the best. I had accounts banned without explanations and I could not even log in. One of my other accounts had verification mark but people would receive scam alert when they wanted to follow my page. Also their customer support is clueless about most of the stuff. I will change my review if I see some improvements.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Instagram blocking users from screenshotting

Instagram has blocked the users from screenshotting conversations which is just ridiculous. I get the whole security convern but not being able to do any screenshots at all is just idiotic. Not everything is a security concern, sometimes you need to share something really fast and put it in context, then a screenshot is the best way to go. And besides that there's more and more ads popping up in the feed. Utterly Ridiculous.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Targeted harassment by staff.

I've had my account for many years, but recently have been the subject of targeted harassment. My account, pagan.hellfire, keeps getting restricted, suspended or disabled, without a single reason as to why. They seem to exclusively favour their countless millions of bots accounts which abuse and harass at leisure.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Instagram Support Is Completely Useless

Instagram/Meta support is a joke. My account showed a scam warning from the very first minute I created it before I even did anything. I sent screenshots and explained everything clearly, yet they keep replying with the same copy-paste nonsense about “spam behavior” and “username changes,” none of which applies to my case.

Even with Meta Verified ID and video verification, they still refuse to investigate or escalate the issue. They don’t read, don’t understand, and don’t solve anything.

This is not support, it’s automated dismissal. Completely unacceptable.

30 November 2025
Unprompted review

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