INSHUR Reviews 8,746

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpful, professional, and knowledgeable staff. Many people appreciate the smooth and straightforward user experience, finding it easy to get quotes and set up policies without complications. The customer service is frequently praised for being responsive and supportive, with many feeling well-looked after and satisfied with the assistance received. However, some people mentioned dissatisfaction with the pricing, noting unexpected increases in monthly premiums and finding the costs expensive compared to other providers. A few other people also felt that customer service could be unhelpful or rude, and some were unhappy with compulsory management fees.

What people talk about most

Service

People report positive experiences with service, with many customers expressing satisfaction with the ease... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the prices reasonable and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, responsive, and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Joseph lovejoy was not only a delight to speak to but the only person to seem to understand the questions we wanted answering. We were so relieved when we called back and got him again as honestly... See more

Company replied

Rated 4 out of 5 stars

I am pleased to inform you that I spoke with a gentleman called Simon. Who is so kind, diligent, patient, helpful and professional in assisted me to get a quote of insurance for Amazonflex and make... See more

Company replied

Rated 5 out of 5 stars

I loved haven my policy with INSHUR company it’s being three years that I have my policy with INSHUR company which is most great service and helpful service they provide thank you for given me a poli... See more

Company replied

Rated 5 out of 5 stars

I recently took out private hire insurance with INSHUR and the service was excellent. Patrick Hill helped me throughout and was professional, knowledgeable, and very easy to deal with. He took the t... See more

Company replied


Company details

  1. Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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Asks customers to review

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice insurance company

Nice insurance company

24 April 2026
INSHUR logo

Reply from INSHUR

Hello Mr Waqas bin Javeed

Thank you for leaving us a review. 

It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Happy to here

Happy to here

23 April 2026
INSHUR logo

Reply from INSHUR

Hello Danut

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Best company 10 out of 10

Best company 10 out of 10

27 April 2026
INSHUR logo

Reply from INSHUR

Hello Nikolay Iliyanov

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 1 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Yousef

Thank you for taking the time to leave a review. We take our customer's feedback very seriously to help us continuously improve our products and services.

We would like to reach out and invite you to provide us with further details so we can address your feedback.

Please email us at help@inshur.com (mailto:help@inshur.com) to help us resolve your issue.

Rated 5 out of 5 stars

Nice company very reasonable prices im…

Nice company very reasonable prices im using insurAnce last 3y im happy 😊

22 April 2026
INSHUR logo

Reply from INSHUR

Hello Muhammad saqlain

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Thanks great service

Thanks great service

22 April 2026
INSHUR logo

Reply from INSHUR

Hello Ali

Thank you for your kind feedback and for letting us know you are happy with our service. We appreciate you taking the time to share your experience.

Thank you for contacting INSHUR Customer Support

Rated 5 out of 5 stars

Very polite and professional

Very polite and professional. The young lady helped me stay on another year with Inshur.

22 April 2026
INSHUR logo

Reply from INSHUR

Hello MOHAMMED

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

The best service

The best service

25 April 2026
INSHUR logo

Reply from INSHUR

Hello Zhiko

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Inshurance is very good

Inshurance is very good

21 April 2026
INSHUR logo

Reply from INSHUR

Hello Muhammad

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Ray 

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

GOOD SERVICE

20 April 2026
INSHUR logo

Reply from INSHUR

Hello Ramanan

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Great service

Great service. Easy to navigate through the app

20 April 2026
INSHUR logo

Reply from INSHUR

Hello Christian, 

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 1 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Marinescu

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at help@inshur.com (mailto:help@inshur.com) with your policy number and we will address the issues raised in your feedback with you.

Rated 5 out of 5 stars

ALL tinks is very well

ALL tinks is very well,
thank you for everything!

19 April 2026
INSHUR logo

Reply from INSHUR

Hello Zoran

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

An Amazing experience once again

An Amazing experience once again, very helpful with all queries. Can't fault at all.

24 April 2026
INSHUR logo

Reply from INSHUR

Hello Akil

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 4 out of 5 stars

Good service all around

Good service all around

12 April 2026
INSHUR logo

Reply from INSHUR

Hello AJAY

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Good

Very good very happy

18 April 2026
INSHUR logo

Reply from INSHUR

Hello Mitica

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

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