INSHUR Reviews 8,746

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpful, professional, and knowledgeable staff. Many people appreciate the smooth and straightforward user experience, finding it easy to get quotes and set up policies without complications. The customer service is frequently praised for being responsive and supportive, with many feeling well-looked after and satisfied with the assistance received. However, some people mentioned dissatisfaction with the pricing, noting unexpected increases in monthly premiums and finding the costs expensive compared to other providers. A few other people also felt that customer service could be unhelpful or rude, and some were unhappy with compulsory management fees.

What people talk about most

Service

People report positive experiences with service, with many customers expressing satisfaction with the ease... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the prices reasonable and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, responsive, and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Joseph lovejoy was not only a delight to speak to but the only person to seem to understand the questions we wanted answering. We were so relieved when we called back and got him again as honestly... See more

Company replied

Rated 4 out of 5 stars

I am pleased to inform you that I spoke with a gentleman called Simon. Who is so kind, diligent, patient, helpful and professional in assisted me to get a quote of insurance for Amazonflex and make... See more

Company replied

Rated 5 out of 5 stars

I loved haven my policy with INSHUR company it’s being three years that I have my policy with INSHUR company which is most great service and helpful service they provide thank you for given me a poli... See more

Company replied

Rated 5 out of 5 stars

I recently took out private hire insurance with INSHUR and the service was excellent. Patrick Hill helped me throughout and was professional, knowledgeable, and very easy to deal with. He took the t... See more

Company replied


Company details

  1. Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and straightforward process

Quick and straightforward process. Good price!

29 April 2026
INSHUR logo

Reply from INSHUR

Hello Stanislav Iliev

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Thanks everything is fine

Thanks everything is fine

29 April 2026
INSHUR logo

Reply from INSHUR

Hello Abakar

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

A brilliant company to deal with very…

A brilliant company to deal with very fast and effective hassle free.

29 April 2026
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Reply from INSHUR

Hello J master

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good and cheap

Fully recommended

28 April 2026
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Reply from INSHUR

Hello Shabab

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Waqas

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Very good service

Very good service

28 April 2026
INSHUR logo

Reply from INSHUR

Hello Mohammadsufiyan Mohammadfaruk

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

I'm longer time use the service

I'm longer time use the service
I'm impressed with inshur company
I'm recommending to people's about inshur company....
Thanks 😊 inshur

27 April 2026
INSHUR logo

Reply from INSHUR

Hello Ahmad Raza

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 1 out of 5 stars

I don’t agree with your top up methods…

I don’t agree with your top up methods and account balance thresholds. You can cancelled my previous policy when I still have enough credit to carry out 3 or 4 Amazon’s blocksz. Also your charges are un fair

1 May 2026
INSHUR logo

Reply from INSHUR

Hello Scott Frith

Thank you for taking the time to leave a review. We take our customer's feedback very seriously to help us continuously improve our products and services.

We would like to reach out and invite you to provide us with further details so we can address your feedback.

Please email us at help@inshur.com (mailto:help@inshur.com) to help us resolve your issue.

Rated 5 out of 5 stars

Customer service focused company

My renewal was seemingly done by Insure without me doing anything this is customer service personified

1 May 2026
INSHUR logo

Reply from INSHUR

Hello Godswill Ogode-Amawo

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Easy and fast response

Easy and fast response , helpful throughout.

1 May 2026
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Reply from INSHUR

Hello SYED ALI

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good service best

30 April 2026
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Reply from INSHUR

Hello Mohammed

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Very nice

You are a good company and easy to deal with. I am very happy to be working with you.

30 April 2026
INSHUR logo

Reply from INSHUR

Hello MOHAMMED

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good service

Good service

25 April 2026
INSHUR logo

Reply from INSHUR

Hello Shams

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello Raddo

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Good price and fast service

Good price and fast service

29 April 2026
INSHUR logo

Reply from INSHUR

Hello customer

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Excellent service thanks

Excellent service thanks

24 April 2026
INSHUR logo

Reply from INSHUR

Hello M Ilyas

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Amazing service

Amazing service, clear explanation of the whole process.

24 April 2026
INSHUR logo

Reply from INSHUR

Hello Tihomir Ivanov

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Amazing service from every agent I…

Amazing service from every agent I spoke with. Very friendly helpfuland patient staff.

28 April 2026
INSHUR logo

Reply from INSHUR

Hello Justin

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 4 out of 5 stars

Service

Good service

27 April 2026
INSHUR logo

Reply from INSHUR

Hello Ali Reza

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

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