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Rated 2 out of 5 stars

Loved the dress and bathing suit I ordered for my daughter, however I paid $14.95 for 3-5 day shipping since she wanted the items for a Vegas trip and did not receive the items until 3 weeks after my... See more

Company replied

Rated 2 out of 5 stars

I received my order, later than expected. The low rise jeans were not low cut ( as shown in picture & in the explanation of item) , and a sweater that I purchased in size 2x was way too small ( I eve... See more

Rated 2 out of 5 stars

The one star is because I have to choose at least one star to write a review. This place is AWFUL I have not received my item, one skirt, and it’s been 6 weeks they keep sending fake tracking number... See more

Rated 2 out of 5 stars

Please ladies do your due diligence, I wish I had taken my own advice. The dresses look wonderful on site”right “ they are not they are cheap looking and items are missing for example I purchased a wh... See more

Company details

  1. Clothing Store

Written by the company

ins.com


Contact info

2.0

Poor

TrustScore 2 out of 5

141 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Out $153

Out $153, and same experience as alot of others. Can't get in contact with anyone, Very upset🤬🤬

2 November 2021
Unprompted review
Rated 1 out of 5 stars

ZERO STARS!!

ZERO STARS!!! Do not even go to this site. It is just a scam with no ability to contact anyone. Emails go to dead place and phone numbers do not work.

They are just trying to scam you out of money.

1 November 2021
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM, I was only out $45 but I wish I would have read the reviews before hand. I ordered a dress for a wedding and luckily I had a backup dress because I never received it and the customer service number is a dead end. Sent emails with no response.

22 October 2021
Unprompted review
Rated 1 out of 5 stars

Terrible!!!!!

Well, apparently my review goes along with all of the other reviews I’m reading here. Please DO NOT buy anything from this company! I’m out $165!!!😡

20 October 2021
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied with purchase of…

Very dissatisfied with purchase of dress. Size was way off. Material was cheap. Very ugly. If I had known it was coming from China I wouldn’t have taken the chance of ordering this online.

15 October 2021
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. First of all, I ordered two outfits for our wedding reception that were suppose to come by our reception and didn’t. I get it, mail and package delivery is slow right now but they made me feel confident it would be here. Secondly I’ve been trying to get in contact with someone for two months now to return what I ordered since our reception had passed before I even received them, therefore I do not need them. Customer service is lacking and non existent.

12 October 2021
Unprompted review
Rated 1 out of 5 stars

I got scammed by this company

I got scammed by this company. Took my $100 and never sent me anything except for a bogus, Chinese tracking number. I reported them to the FTC to have their site deactivated, and I suggest you all do the same. Unacceptable.

10 October 2021
Unprompted review
Rated 1 out of 5 stars

THIS PLACE IS A SCAM

THIS PLACE IS A SCAM! I was charged for a dress 180.000 and a blouse I have my bank statement. Never heard from them a ugly CHEAPLY made dress showed up. No email no invoice it was tossed in a cheap mailing bag. I still don't have the money or clothes. The clothes they advertised was a lie. You may or may not receive a cheap garment. Sincerely Mrs peck

22 September 2021
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! I ordered something a month ago. No tracking that will verify the status. No response from the company. Assuming I’m out the money on what I purchased. 🤬🤬🤬🤬

19 September 2021
Unprompted review
Rated 1 out of 5 stars

I ordered what was supposed to be a…

I ordered what was supposed to be a cotton tee shirt with puffy sleeves. Firstly, it wasn't even cotton. It was some cheap polyester material and itchy on my skin. The sleeves were not as described. I was very disappointed and will never order from this site again. Never!

18 September 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a dress and paid extra for…

Ordered a dress and paid extra for expedited shipping. I was supposed to receive it in four days. It’s been TWO WEEKS!! They have sent me two tracking numbers that has ZERO information. Now I’m no longer receiving any information at all!! No contact number. No customer service! I should have known this site was a SCAM when they contacted me through Whats App. DO NOT order from this site. Its a RIP OFF!!!! They are CROOKS! You’ve been warned!

15 September 2021
Unprompted review
Rated 1 out of 5 stars

Stay away from this website!!!

Stay away from this website. THERE IS NO RETURN POLICY!!!. Long story short, there is no customer service or return policy, no tracking information and no way to return anything.

13 September 2021
Unprompted review
Rated 1 out of 5 stars

I purchased a dress off of this sight

I purchased a dress off of this sight. When i went to track the package it told me that my order ID did not exist. Very disappointed and I no longer have a homecoming dress. Do not recommend, this is a scam

10 September 2021
Unprompted review
Rated 1 out of 5 stars

INS has no customer service!

MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I purchased a denim shirt that did not fit. The day I received it I looked up how to return it. The website says easy returns. I wrote for return authorization with my order number that same day. I got no reply. I continued to write each day for 5 days.... NO REPLY! However, I continued to get emails from INS each day with more advertising to purchase merchandise. So, one day I wrote back to the advertising email I received and told them I had tried numerous times to request a return authorization and gave them my order number and info to which they replied...."If you return it without authorization we will not accept it." I told them I was trying to do it as per the websites instructions, but had not received a reply numerous times. I GOT NO REPLY!!!

30 August 2021
Unprompted review

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