Returning items to companies is now easier than ever. The company arranges a return, send you an In Post code and/ or a barcode to scan. You take your parcel to the nearest set of lockers (easily... See more
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Check which small, medium and large compartments are available in our lockers with the app
Download now More InPost tipsSend your parcels, return your items and collect your online orders from thousands of parcel lockers and shops
United Kingdom
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The locker is good and very handy. The problem today was that my parcel was heavy and in a locker up high, where I could barely reach, it was also pushed to the back of the locker.
The only thing I dislike is it never tells you if the lockers are full, and why is there never any space in the lockers near me?? The app is never updated correctly.
Overall, excellent value for money, it's sometimes irritating when the lockers are full, and sometimes you have to have somewhere that prints the label from a QR code
It was very swift and easy to operate even as a first timer I love it
InPost is so easy to use. I needed to return a parcel, chose this option. You can drop off at any InPost locker or shop. Choose the option, select the size of the locker you need, you receive a QR code via email (I received from InPost and parcel company). Once at the locker follow the instructions on the screen, scan your QR code or enter the number, a locker opens, put the parcel in, close the door and complete on the screen. Confirmation email received that they have my parcel, which includes tracking details. So easy and quick to use!
So convenient and uncomplicated. Exactly what I need in my life.
Quick efficient and helpful as I'm not always at home when a parcel.gets delivered then I have to either wait or go find the neighbours that took it in this is easy and a better way thank you
Very straightforward procedure and obviously you can pick the parcel up any time you want
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