In this occasion, I took my car in for an MOT and it was carried out with no issues. The only thing that surprised me was the failure regarding one of the seat belts. It has been passed by them and ot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used this business for over 6 years and never had a problem.went yesterday for a air conditioning regas and very prompt service.the only down side is there is no option to change your booking online I... See more
Company replied
Always great service. Had a booked MOT but also needed to get another vehicle repaired urgently which was unplanned - both vehicles sorted within the hour. Very grateful for friendly efficient service... See more
Company replied
I went to my local inandout Spalding for two tyres which were very affordable, that was booked in advance. I got reminders of my appointment prior, on arriving the car was checked in there was a larg... See more
Company replied
Company details
About IN'n'OUT Autocentres
Written by the company
IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's.
We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple.
Visit our website
Contact info
Brackmills Business Park, NN4 7PW, Northampton, United Kingdom
- 0333 247 9999
- reviews@inoautocentres.co.uk
- inoautocentres.co.uk
4.7
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable staff when describing…
Knowledgeable staff when describing problems with my car. Helpful response and explained the proposed remedy.
23 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to leave us a review.
We're pleased to hear that our team was able to clearly explain the issues with your car and the recommended repairs. We believe that keeping our customers informed helps them make confident decisions, so it's great to know you found our staff knowledgeable and helpful.
We appreciate your feedback and look forward to welcoming you back whenever you need us.
Rapid service
Rapid service, friendly team. 100% would use again (Nottingham branch)
23 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your positive feedback! We're thrilled to hear about your rapid service experience at our Nottingham centre and look forward to seeing you again!
Yet again the boys at In&out…
Yet again the boys at In&out Basingstoke out done themselves very good helpfull Ian the assistant manager is very good at what he does and a great laugh this is the second time I’ve taken my car there and the job gets done in the time that say if not before will be always be using them from now on
Give them ago you will not be disappointed
23 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you so much for your fantastic review and for choosing our Basingstoke branch again.
We're delighted to hear that you've had another great experience with the team and that Ian made such a positive impression. We'll be sure to pass on your kind words to him and the rest of the team, they'll really appreciate the recognition.
Thank you for your recommendation and continued support. We look forward to welcoming you back whenever you need us.
Fantastic service at Stevenage
I’m writing this review about the fantastic service I received in your Stevenage branch this morning. My 9v cigarette lighter was not working, so unable to charge phones, I asked if they could diagnose electrical issues, the answer was “ not really but yes, if it’s a fuse issue” the team took my keys - a very short time later returned the keys informing me it’s now all fixed, showed me the blown fuse and didn’t charge me for sorting it out. Absolutely amazing customer service. I’m already a customer so can’t offer to let them do my future work as they already do, but can recommend the team to everyone else.
23 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for sharing your positive experience at our Stevenage branch. We are pleased to hear that our team provided fantastic service to you.
I can't recommend In 'n' Out Garage…
I can't recommend In 'n' Out Garage highly enough. They are by far the best place to get your car MOT'd. The service is always reliable, quick, and professional, with no hidden surprises or unnecessary work. The staff are friendly, honest, and incredibly helpful, making the whole process straightforward and stress-free. Excellent customer service from start to finish. I wouldn't go anywhere else for my MOT!
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you so much for your amazing review and for your continued trust in us.
We're delighted to hear that you consistently receive reliable, quick, and professional service whenever you visit us.
Your kind words about our team and your recommendation mean a great deal to us. Thank you for choosing IN'n'OUT for your MOTs, we truly appreciate your loyalty and look forward to welcoming you back for many years to come.
Happy with the service I've had over…
Happy with the service I've had over the years. Confident in the quality of work. I'll continue using them
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We appreciate your loyalty and trust in our services. Thank you for your continued support!
Had MOT and service
Had MOT and service. Got car back in less than 2 hours.All good, staff very helpful and polite. Would recommend their services and will definitely be using again. Car also passed MOT so extra happy. Thanks again!
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're absolutely thrilled to hear about your positive experience with our MOT and service at IN'n'OUT Autocentres. Thank you for recommending our services, and we look forward to assisting you again in the future.
Friendly and reassuring customer service
Kettering Auto In and Out, met a very friendly lad who was manning customer service desk. Couldn't ask for better service when he gave me advice about my van in general. Tips on how to save on repairs and maintenance and also how could change my own oil without coming into the garage mid scheduled services.
When van was done, picking up was easy. All round I met 3 different front desk staff on 3 different occasions. All of them were very friendly and gave me full attention. Van was finished at the promised time too
Well done folks!
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with our Kettering team. We're also pleased that every member of our front desk team made you feel welcome, that your van was ready when promised, and that the whole experience was smooth from start to finish.
Thank you again for your kind words and support. We'll be sure to share your feedback with the team, and we look forward to welcoming you back in the future.
First visit
First visit and I booked and paid online. Amazing service and Mister G in the Basingstoke branch gave me a realistic time frame and explained all of it. I’ve never felt comfortable taking my car to have work done but will definitely be back here.
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're absolutely thrilled to hear about your first visit experience at our Basingstoke centre. Thank you for sharing your feedback!
Friendly knowledgeable staff
Friendly knowledgeable staff. Completed on time at a reasonable price.
22 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Your positive feedback is greatly appreciated. We are glad to hear that you found our staff friendly and knowledgeable. Thank you for choosing IN'n'OUT Autocentres.
Service & MOT
I brought my car in for an MOT and service. I also had an issue with a tyre fitted by In n Out. The work was completed quickly along with the tyre issue. Very pleased once again with the service we receive from In n Out.
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for sharing your positive experience with us. We're glad we could quickly resolve the issue with your tyre and provide a satisfactory service for your MOT.
Reply from IN'n'OUT Autocentres
We're overjoyed to hear about your excellent experience at IN'n'OUT Autocentres. Thank you for sharing your feedback!
don't use these
car booked in for 12.15 MOT and interim service, dropped it off at 11.40. went back at 14.20 thinking it would be ready but to my surprise they hadn't even finished the MOT. 20 minutes later i am informed it had failed the MOT due to binding nearside rear brake drum. I was told this would cost me £180 on top of the MOT and service cost. I found this hard to believe as it would have flagged it up on the dashboard, i had no choice but to let them do as my MOT certificate was needed. Finally my car was done, the time was now 17.15. a disgraceful time to have to wait around (5 hours) to do this is a complete joke. Instead of the initial quote of £227 i have now had to pay out £461 this final figure was way over what i was told. I would not recommend these people to anyone. unhappy and annoyed.
21 July 2026
Unprompted review
Friendly and professional staff
Friendly and professional staff. A trustworthy company so will happily use again.
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're thrilled to hear that you found our staff friendly and professional. Thank you for choosing IN'n'OUT Autocentres.
Would highly recommend
Called to get advice on tyres. Everything was explained very clearly. Said they would call when tyres were in so I didn’t have a wasted journey. Called the next day and had 2 tyres changed. So easy, no hard selling which was lovely and pricing is very good.
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We are privileged to have provided you with clear advice on tyres and a hassle-free experience. Thank you for recommending us!
Excellent service as usual
Excellent service as usual, I won’t go anywhere else. Well done to the staff at the Warrington branch 👍
21 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We are delighted to hear about your excellent service experience at our Warrington branch. Thank you for your review.
Great service and value for money
I have been going to In 'n' Out for years as I know that they always offer a great service and good value for money. During my recent trip they were able to help out with the cost of repairs and offered a more reasonable and competitive rate.
20 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your continued loyalty and for taking the time to leave us such a great review. We're delighted to hear that you've trusted us with your vehicle for so many years.
We're also pleased that we were able to help with the cost of your recent repairs and provide a competitive price. Thank you for your continued support, we truly appreciate it and look forward to welcoming you back again in the future.
Great experience
Booking was super easy online, and the guys at the branch were really friendly. My car was well looked after while I moseyed on down to McD's for breakfast and when I got back we all had a great chat about my holiday!
17 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
We're absolutely thrilled to hear about your great experience at IN'n'OUT Autocentres. Thank you for sharing!
Reply from IN'n'OUT Autocentres
We are pleased to hear that you had a brilliant experience at IN'n'OUT Autocentres. Thank you for the recommendation! 😊
Exactly that In and Out,no fuss
Realible and affordable service
Quick
Trust worthy
In and Out with no fuss
Advisory sheet for the not so important jobs or faults that can be fixed,when you're budget is ready, rather than costly bill in one day
20 July 2026
Unprompted review
Reply from IN'n'OUT Autocentres
Thank you for your great review. We're pleased to hear that you appreciate our straightforward, reliable, and affordable approach.
It's fantastic to know that you found our service quick and hassle-free. Thank you for choosing IN'n'OUT, and we look forward to helping you again in the future.
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