Innes England Reviews 6

Do not use company you will be regretted mr Martin is waist of time I did explained everything on that day how much property sold and how much worth he did devalue of my property

Worst customer service ever. Didn’t catch her name unfortunately, not sure what ruined her day, but by the looks of the other reviews, everyday is a bad day for her. Innes should look into some courses on how to be polite, maybe that lady could do with something like that. Just a suggestions.

Thank you for reading, and have a great day, lady.

Hands down the worst company I've ever dealt with. Horrendous communication, no help, no calls back when promised and no respect for clients. Viewed a property after chasing to get an appointment for weeks. Finally got a viewing, told them the same day I wanted it and could get it done asap. Weeks go buy with nothing, finally I get an email showing me basic terms and asking if I agree, to which I do, the same day and then nothing again. The Covid-19 lockdown then started so this delays even more, so I chase up almost 2 months after I originally viewed and they inform me the landlords have changed there mind on the contract. No decency to let me know, no phone call or email, only found out because I had to chase AGAIN. I would seriously recommend not going through Innes if you want good communication and an easy transaction. I've since spoke to other companies who have been 100x quicker, more honest and more reliable.

Very poor customer service and management. They are not gdpr regulated. They discuss their own clients details with third party. Would avoid these scum and unprofessional people at all costs. Specially Garry the man “BOSS” who doesn’t even bother to deal with complains.

We approached the Leicester branch after we found a unit which they were advertising. After visiting the unit we were happy with what we had been presented with and put an offer in immediately as there was a lot of interest. This is when it all began to fall apart,with numerous phone calls and emails the communication was poor. We carried on with the process however and eventually agreed with them the heads of terms and was ringing constantly to get the contract. Then the phone calls came in with the director who was dealing with it all asking questions that I had already answered also still assuring that the unit is ours, this happened once more. We had already given provisional notice on our current unit with the assurance that this new one is ours and the contract is on the way. Then the director calls to say that we were not allowed to have the unit! So after months of back and forth and being assured that we would be having it and no need to look anywhere else we had to find another unit. Luckily we did through Andrew and Ashwell who gave an excellent customer service.

Please note, this review has been edited at the demand of the MD who threatened me with an injunction and litigation for damages if I didn't remove the review. I haven't removed it, but I have toned it down.

Beyond poor! I agreed a deal to purchase a commercial unit, HoT agreed, lawyers instructed and other. Went on holiday for 10 days assuming the transaction was in safe hands, only to be told upon my return that the unit had been sold to an alternative buyer in the meantime. No phone calls at all during the time I was away. Not so much as an apology, just defence of the indefensible by people at all levels. I had an inkling at the front end that something was not quite right or sincere about the company's approach, as the Nottingham branch female agent was abrupt, dismissive and unhelpful throughout. However, one of the Directors took over whilst I was away (as she was away too) and I blame him for the complete lack of contact / breakdown in communication. Escalated the matter to MD level, only to be accused of being unprofessional myself as I apparently swore at the agent causing her to put the phone down on me. Absolute nonsense of course, the company clearly has an internal integrity issue. This company doesn't give two hoots about customer service (still no phone call to discuss from anyone) and seems to encourage all sorts of semi and full untruths to defend its ineptitude. Poor management to the core and to the very top. Needless to say, I cannot envisage using them again in any circumstances and would recommend that anyone doing so approaches with care, caution and a very good lawyer!