Scanlans Reviews 91

I have raised my complaint with you on several occasions and followied your process as outlined.
A complete disregard to the process and failure to respond in anyway. Is this how you conduct your business?
Kindly respond.

Nicola Hall Scanlans Property Management
Just wanted to take a moment to recognise Nicola from Scanlans Management Company for the outstanding work she does. She is always happy to help, no matter the situation, and consistently goes above and beyond in her role.
What really stands out is how quickly she responds to emails, often within minutes and even outside of her working hours, which shows real dedication. Whenever any issues arise, Nicola deals with them promptly and efficiently, making everything feel much less stressful.
She is a true credit to the company, and I honestly can’t thank her enough for the excellent job she does in managing the building in Birmingham.
Highly appreciated! 🙂

Absolutely appalling company!
These clowns took over our building approximately 18 months ago and so far they’ve done nothing except pee residents off.
They don’t answer emails, when they answer the phone it’s with a curt “Scanlans” no hello, no nothing, they lie through their back teeth by promising call backs that never happen.
Our communal areas are filthy, even on the rare occasions that a so called cleaner does turn up it’s only to do the bare minimum.
The outside area is no better, there are pot holes everywhere which are so bad that people have had trips and falls, we’ve had no ground maintenance done in all the time these idiots have been running the show.
We have no idea what we’re paying nearly £170 a month in service charges for as we don’t get any service whatsoever.
They’ve changed our service charge schedule from 1st July - 30th June to 1st June - 31st May which means everyone will be a month in debit!
Ground rent is due 1st April but no rent demand and it’s the 1st April tomorrow.
To anyone looking for a management company I suggest you look elsewhere because this lot couldn’t manage a goldfish bowl.
The whole shower need sacking.

Scanlans are amazing my experience with this company for 15 years very helpful they understand how to manage our building inside out I’m a very happy resident and as a director also working with Justine the manager is a joy very helpful young lady she deals with all problems immediately she sort everything out also have to mention she organised new Gardner omg! The garden looks amazing they did more than super job all residents are amazed how beautiful it looks now very well maintained “thank you Justine” also Karen is very friendly and helpful young lady and hard working our building in Handforth Wilmslow and Scanlans office in Manchester.
Thank you Scanlans and keep up the wonderful work.
Nora Nashar

Why these people are allowed to carry on managing properties, I don't know. New intercom hasn't even been in 6 months and for 3 days or more it hasn't been working. Apparently there is a payment issue with EE. So I guess Scanlons have not paid the bill. I have missed 2 deliveries already today even though I have put signs up. I am not well, 67, and can't be going up and down the stairs looking for parcels. Absolutely disgraceful service

Appalling service. Rapid change over of staff, no transparency on accounting. Happy to spend our money on contractors that repeatedly fail to deliver.

Very poor service as a Property Management Company

Fails to meet the RICS Code of Conduct

Evasive, slow to fix problems in our building, chaotic accounting, refuses to engage with leaseholders, rapid turnover of staff

Utterly astonishingly disinterested or incompetent. We email or call repeatedly regarding a huge list of things that are not addressed and nothing is sorted. It seems that whoever they use as contractors have limited skills as well. I dislike using social media reviews to make action happen, but I am forced to this position through frustration.

Scanlans, or Scamlans as the people on our newly built estate commonly refer to them as due to no communication and no evidence of any work ever having occurred on the small strip of disused land that they are supposedly managing. The only communication we receive is a demand for payment, with many emails having been blatantly ignored asking for evidence of works actually been completed. The only communication that anyone has ever had is a site plan outlining which bit of small land they are meant to be maintaining, no evidence that anyone has actually maintained it. The communication from our side has been attempted for the past 3.5 years, no valid form of communication has been received other than demands for payment.

Many thanks to Chloe. She’s a gem and has helped us with everything for the 21 years we’ve lived at our property. Chloe has helped whether it’s her responsibility or not. She really does go above and beyond to help.

Thank you so much Chloe.

A special thanks to Louise, who supported us quickly and efficiently whenever we needed help, especially with the management pack and legal documentation. Her communication was clear, fast and extremely helpful during an important stage for us.

We have been living in the estate for 5 years, and the property management services have always been excellent. The estate is well looked after - the lawns are maintained regularly, and any required management tasks have been handled promptly and professionally.

We also really appreciate the annual reports they send out - transparent, detailed, and easy to understand.

Overall, a very reliable and well-organised management company.

Do not ever use ths company for a survayor. They maybe Rics reg. But they have a conflict of interest charge the earth for a dreadful service. They were used in a disrepair repair report. Refused to go into the loft were all the black mould was and a roof leak. Damp at the back door refused to use a famp metre on the floor or around blown skirting boards,rat damge due to having rat nfestston refused to report on this . Issue with would lice, stated not active even though they were all over the house and he saw them crawling around. Black mould on door frames ingnored wster staining o ceiling ignored they he changed his mind and finally got his damp reader out. Whole place cover in thick brown residue in kitchen sockets and ingnored then took a picure of one socket with nothing in it. Stated they had taken photogrpahs when infact they did not. Ignored a previous rics report. Ignored a lab report and said just computor print out. Rude, aregant. Made a compaint Rics. That was a waste of time too. Any solicitor looking at this aviod them. I sat on this for a while as i did not want to post due to anger. This tiok place October 2024.

They love to ask for money and implement charge increases way above inflation and then have the cheek to say it’s “primarily inflation”.

Quick enough to ask for money but the service is awful. Slow/no replies, and they tell you important administrative by LETTER at the last minute to try and make you miss your bill deadline.

Their portal isn’t even secure yet they keep pointing you to it - not accessible. For the fortune we pay, we should be able to expect secure transactions.

8.3% increase this year for a DECLINE in service quality.

Faceless corporate money grabbing.

Poor service, take ages to get back to you. Quick to take and demand money but they sort absolutely nothing, don’t buy anything these lot run estates for

Scanlans have not been helpful at all for me, when standards of apartment block I live in are raised I’m told I will get a response tomorrow but it’s always a week later and then it seems to be excuse after excuse and nothing resolved, from listening how other property management companies respond and help their residents I would not recommend scanlans…

Would give no stars if possible, my 70 year old boss has been up a ladder in this weather to try to stop the rain from pouring into our shop, due to poor maintenance, poor communication, and even poorer outcomes. It’s tantamount to fraud the money they charge and what they do to earn it.

Awful company. Lacking any customer service, compassion or professionalism. They wouldn't help expedite a management pack required to sell my house even though there were only a few days to completion, then when it did come through late it was wrong and my completion date was missed by more than a week. Terrible company and I will never buy a house again that has this company managing any aspect of it.

Should be called scamlans! Worst property management ever dealt with. Awful timescale to attend to any issues. Act totally oblivious when calling about same issue. 10 years in dealing with this company not a single request carried out in timely manner. Last year heaters weren't working in communal area for 4 months throughout winter then to be told service charge has gone up die to electricity usage .. how when the heter that we are charged for didn't work. Also cleaners didn't turn up for 6 months to clean communal area yet we were still charged for their services.

Our representative responds to requests promptly.

Avoid avoid this company this messgae to special Laura Jackson she is totally unprofessional I Loose my £2500 she is very rude please avoid this company chose some where else

The property she valued one of best street in wolverhampton the rental income £25k she valued the 3 floor property in busy high street area only £175k how she full with lack of knowledge

Same shop valued by Barclay with experience surveyor £275k with full valuation

My suggestion to scanners please take serious action against on her other wise refund my money

And my message to Laura Jackson please do other job don’t ruin people money because commercial valuation is not a cheap deal