Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... See more
Company replied
Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... See more
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Great service today when I called to resolve an outstanding invoice. Speaking to two customers service of team each time with in 5 minutes, Debby Taylor pick up the second call helping us resolve thi... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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The person who attends the surgery is…SCOTT
The person who attends the surgery is always polite , prompt and reliable and nothing is too much trouble.
19 November 2025
Reply from Initial Medical
Hi Lisa,
Thank you for your wonderful review. We’re very pleased to hear that Scott provides such polite, prompt and reliable service. We’ll make sure he receives your great feedback.
very helpful
11 November 2025
Reply from Initial Medical
Thank you for taking the time to leave us a review! We're really pleased to hear that you found our service helpful. If there’s ever anything more we can support you with, please don’t hesitate to get in touch.
Thanks again for choosing Initial Medical.
First ClassService
We have been customers of Initial for approximately 10 years, the service has been first class from day one. All staff who complete uplifts are warm, friendly and extremely reliable.
Both Initial staff members who visit our site are a real credit to the company, genuinely really nice fellas.
11 November 2025
Reply from Initial Medical
Hi Andy,
Thank you so much for your loyal custom over the past 10 years — we truly appreciate it. We’re delighted to hear that you’ve consistently received first-class service from our team. It’s wonderful to know our colleagues on site have made such a positive impression; we’ll make sure your feedback is passed on to them.
Thanks again for your continued trust in Initial Medical.
Great service today when I called to…
Great service today when I called to resolve an outstanding invoice. Speaking to two customers service of team each time with in 5 minutes, Debby Taylor pick up the second call helping us resolve this issue we great communication through the day by email and each time replying within a short amount of time. 5 ⭐️ service
11 November 2025
Unprompted review
Reply from Initial Medical
Hi Jonathan,
Thank you for the fantastic review! We’re really pleased to hear that Debby and the rest of our customer service team were able to resolve your query quickly and keep you updated throughout the day. Providing prompt, clear communication is important to us, and it’s great to know this was your experience.
Great service
Peter from initial is great. Text's the night before to say he will be there and if i have problems being in the salon he helps with arranging another time. Can't fault that. Great service by him
6 November 2025
Reply from Initial Medical
Hi Alissa,
Thank you for your lovely review! We’re so pleased to hear that Peter provides such thoughtful, flexible, and reliable service. It’s great to know he keeps you informed and works around your schedule. We’ll be sure to share your kind words with him.
Warm regards,
Initial Medical
Reply from Initial Medical
Hi Bakerob,
Thank you for your kind feedback! We’re delighted to hear you’re happy with our punctual, polite, and friendly service. Providing a first-class experience is always our goal, and we truly appreciate your support.
Kind regards,
Initial Medical
Jude who comes to Mountfield primary school.
Jude who comes to Mountfield primary school and empties the nappy bins is very help full in every way possible, She phones me direct to let me know when she is arriving so i can meet her and let her into ares that she cannot access, Jude is very friendly and a polite person, I would be so lucky and proud to have someone like that as an employee as she is so efficient, Tony Cairns Cluster manager at Mountfield Primary school.
6 November 2025
Reply from Initial Medical
Hi Tony,
Thank you for such a thoughtful and detailed review. We’re thrilled to hear that Jude provides efficient, friendly, and proactive service at Mountfield Primary School. It’s wonderful to know she goes above and beyond to make collections smooth and hassle-free. We agree, she’s a real asset to our team!
Warm regards,
The TruPilot Team – Initial Medical
Matt Derbidge
Matt Derbidge, always pleasant. Does a great job, provides us with supplies when needed. Efficient and helpful.
5 November 2025
Unprompted review
Reply from Initial Medical
Hi Rebecca,
Thank you for your kind words! We’re so pleased to hear that Matt continues to deliver efficient, helpful, and friendly service while keeping your supplies well managed. Your feedback will be passed on to him; he’ll be delighted to hear it.
Best regards,
Initial Medical
Great service friendly driver always…
Great service friendly driver always prompt and efficient. Brilliant company
31 October 2025
Reply from Initial Medical
Hi Elaine,
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the service and that your driver is always friendly, prompt, and efficient. It’s great to know our efforts make a positive difference to your experience.
We really appreciate your kind words and continued trust in Initial Medical.
Warm regards,
Initial Medical
Great
Great!
We couldn't recommend anymore if we tried! The staff are always polite and friendly. We never have a problem with our collection days.
29 October 2025
Reply from Initial Medical
Thank you so much for your fantastic review! We’re thrilled to hear that our staff continue to provide polite, friendly, and reliable service, and that your collections always run smoothly.
Your recommendation means a lot to us. We truly appreciate your support!
Kind regards,
Initial Medical
The staff are polite and very…
The staff are polite and very professional, nothing is too much bother for them.
29 October 2025
Reply from Initial Medical
Hi Sylvia,
Thank you for taking the time to share your feedback! We’re so pleased to know our team continues to provide polite, professional, and attentive service. Your ongoing support and kind words are truly appreciated.
Kind regards,
Initial Medical
Excellent service
Excellent service, polite, helpful and attentive to our business needs. Local driver (Torbay/South Devon Area) Mr Dan Edwards especially worthy of praise, an asset to the company. Highly recommended
29 October 2025
Reply from Initial Medical
Hi Dignity Funerals Team,
Thank you for your lovely review and recommendation! We’re thrilled to hear that Dan Edwards provides such polite, helpful, and attentive service in the Torbay and South Devon area. He’s indeed a valued member of our team, and we’ll make sure your praise is passed along to him.
We truly appreciate your trust and look forward to continuing to support your business.
Warm regards,
Initial Medical
Customer service excellent
Customer service support Amy was great in dealing with our payment issues, kept us in the loop at all times and made things as smooth as possible. Thanks Amy!
20 October 2025
Reply from Initial Medical
Hi Jo,
Thank you for your lovely feedback! We’re so pleased to hear that Amy provided excellent customer support and kept you fully informed while resolving your payment issue. Delivering smooth, reliable service is what we strive for, and we’re delighted Amy made the process easy for you.
Kind regards,
Initial Medical
Great customer service from friendly…
Great customer service from friendly regular collection chap 'Chris'.
20 October 2025
Reply from Initial Medical
Thank you for your kind review! We’re delighted to hear that Chris provides such friendly and consistent service during his regular collections. It’s always great to know our team members make a positive impression — we’ll be sure to share your feedback with him.
Warm regards,
Initial Medical
James is very reliable
James is very reliable, great communication, always very friendly and helpful.
20 October 2025
Reply from Initial Medical
Thank you for your kind words! We’re delighted to hear that James consistently provides reliable, friendly, and helpful service with great communication. We’ll be sure to share your feedback with him — he’ll be thrilled to know his efforts are appreciated.
Warm regards,
Initial Medical
Missed collection of medical waste by 3…
Missed collection of medical waste by 3 days now. Again told to wait until 17.00 for a collection...another no show. The promised phone call each day never happens.
23 October 2025
Unprompted review
Reply from Initial Medical
Good day,
We’re very sorry to hear about the missed collections and the inconvenience this has caused. This isn’t the level of service we strive to provide, and we completely understand your frustration.
Please accept our sincere apologies. We’d like to resolve this for you as quickly as possible and ensure it doesn’t happen again. Could you please contact our customer care team on 0808 149 7991 or via our contact form at www.initial.co.uk/contact-us
So we can investigate this and arrange a prompt collection?
Thank you for bringing this to our attention. Your feedback helps us improve the service we deliver to all our customers.
Kind regards,
Initial Medical
Reply from Initial Medical
Hi Elle,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that Jude provided excellent service. We’ll be sure to pass on your feedback to him. We really appreciate your support and look forward to continuing to assist you.
Warm regards,
Initial Medical
Always a positive experience dealing…
Always a positive experience dealing with any member of the team at Initial. Quick to respond and friendly.
22 October 2025
Unprompted review
Reply from Initial Medical
Hi James,
Thank you for taking the time to share your experience! We’re so pleased to hear that you consistently have positive interactions with our team. Providing quick, friendly, and reliable service is what we strive for every day.
Best wishes,
Initial Medical
Brilliant service
Always efficient and reliable we have worked with Initial for several years
John contacts us prior to coming to collect and it works like clockwork as we are not in the clinic every day
Communication is brilliant
Highly recommend this service and wouldn’t use anyone else
22 October 2025
Unprompted review
Reply from Initial Medical
Thank you for your wonderful feedback and for trusting us over the years. It’s fantastic to hear that John and the team have kept everything running smoothly for your clinic. We truly value your recommendation and continued partnership.
Kind regards,
Initial Medical
Dan is always cheerful and helpful…
Dan is always cheerful and helpful despite the amount of clinical waste we have in clinic
20 October 2025
Reply from Initial Medical
Thank you for taking the time to share your feedback! We’re delighted to hear that Dan continues to provide cheerful, helpful, and dependable service, no matter the workload. His positive attitude and professionalism make him a real asset to our team.
We truly appreciate your kind words and your continued trust in Initial Medical.
Warm regards,
Initial Medical
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