Stericycle UK Reviews 734

We've had a poor experience with Stericycle. There seems to be a lack of communication between the office and the drivers doing the collections. We've had numerous dates booked in for collections with no one turning up. I've literally just had to re-arrange a collection from two weeks ago as no one turned up, despite them calling me to confirm the date. We also get charged for collections we haven't booked. One of the 'classic' situations with them is that the driver will arrive and say that he is picking up a much smaller number of items than we actually booked (e.g. we need 75 bags of waste collecting and he only has 30 on his job sheet). When told that the collection is actually much larger, they say they can't fit it onto the truck!
I've given two stars as the customer service team are friendly and helpful, and do try to sort out the problems when they arise. The trouble is, it just keeps happening.

I spoke to Dean Storey and he was very helpful and professional and answered all my questions and sent me follow up information I needed.
He is a credit to your Customer Service Team.

Deborah has helped me today with my schedule, she’s called back a couple of to keep me up to date and I feel she has gone above and beyond for me today! I really appreciate your support and hope to deal with Deborah in the future. Thankyou. Jade xx

A gentleman by the name of Dean helped me with my query today. He was very helpful, professional & courteous. Everything was sorted out very easily and communicated updates by phone and email. Thank you Dean.

A very efficient service, I dealt with Christopher Hughes who was extremely helpful and friendly, very professional.

Recently complained about appalling service, by Stericycle Feb 2026. I cancelled my contract. I did so in writing as per their request had an email today to inform me that they have just taken a payment by direct debit for the service that I cancelled …. This company is absolutely terrible. Use them at your peril you will be charged for collections that never happened. You won’t get any information as to when collections will be happening and you will get no satisfaction when you complain… Can’t recommend enough to use any other company other than these.

They were quick to reply,and helped me with my queries without any unnecessary fuss.
Thanks Kelly.

Dean was very helpful and patient thank you for making this a good experience

The agent I spoke to today was really helpful and was able to answer my query and send through the relevant information I needed during our phone call.
I had previously emailed two members of staff and had no response so it was great to get it sorted.

What a refreshing change - proper professional customer service - very friendly and knowledgeable person on the other end of the telephone - Dean what a credit to the company you are
We had a one-off enquiry which is a little complicated but Dean took all the details and was very understanding and said someone from the Team would be in touch to quote for our requirements lovely lad ! If the service from the company is as good as Dean was on contact then we are sorted

An urgent collection of clinical waste was agreed with the customer services team because the sales executive failed to respond to calls and emails. It is impossible to talk to anybody with authority in this company. On the day of collection we were emailed to say the collection was rebooked for the following week with no explanation of why. Fortunately there are other companies in this space that could help us solve the problem. Stericycle refused to take any responsibility for their errors

Suzie was attentive, supportive and went above and beyond to resolve my concern. very high standard of customer service.

spoke to dean storey, really helpful

Likeable man. Very helpful. This was a Head Office response to ending collection of used sharps.

Following a telecon yesterday with Suzanna, where i requested more stock of Tubs & Bags. Suzanna listened, took note, and actioned my request with the transport dept. She then called my today to confirm & keep me up to date with the arrangements.
Very professional, very helpful.

In the past, I had several negative experiences with other sharps disposal companies, especially Divert. I searched for quotes and found Stericycle; their customer service is personal, quick to respond, and genuinely cares about their clients, especially the support staff member called Dean. Their transit and depot teams have been smooth to work with, and any required adjustments were quickly addressed. They have a great follow-up system and collection reminders. So far, everything has been positive, but I will monitor their consistency over time before finalising this review.

I am happy with the customer service of Stericycle. Their response is quick and effective. Dean and Pearl are the one I worked with and both of them are fantastic.

Dean was very helpful with my query today. Professional and solution focussed when dealing with the issue of a full bin and (hopefully) an earlier collection. Thank you

Very helpful and my request was resolved quickly

If I could give this company a review of -1000 I would. They are absolutely shocking and don't know what the meaning of service is!!! I have had numerous collection issues and spent hours on the phone to resolve the same problem over and over again and they just cant get it right. Their drivers obviously don't care about the job they are doing and the customer service has no control over the transport business. They are useless. They have cost me money on a number of occasions from issues with their drivers. I keep on spending valuable time that I don't have trying to resolve this ongoing issue with zero results. I wish I had never engaged with this company.