Ingridochanna Reviews 

Under fyra dagar har vi utväxlat 15 email åt båda hållen, totalt ca 30 fram och tillbaka. Jag hade beställt och fick levererat en trenchcoat, Theodora.
I annonsen beskrevs den som ”praktisk komfort i vardagen med fleecefoder som håller dig behagligt varm under kallare dagar,
Det stod också att om varan är felaktig tillkommer ingen returavgift.
Inget fleecefoder och dåligt sydda knapphål som fransar.
Jag har betalt 599 SEK, fick erbjudande om att få återbetalning med 10 % och behålla plagget, sedan 20 % och nu 25 %. alternativt att själv bekosta returen till Kina samt eventuella tull och skatteavgifter som kan tillkomma … och det är inte ens mitt fel.
Nu är allt ett frågetecken. Kommunikationen har upphört. Jag har ett plagg som jag varken kan använda eller vill ha. Mina pengar, 599 SEK har jag förlorat.
Jag kan inte annat än anse att det är ett bedrägeri!

In four days we have exchanged 15 mails each way (totally about 30 back and forwards). I had ordered and got delivered a trenchcoat named Theodora.
The presentation said ”practical comfort in daily life with soft fleece lining to keep you comfortably warm during colder days”
It also said that inaccurate/incorrect at delivery there will not be any return fee.
No fleece lining and poorly stitched buttonholes and they frayed.
I have paid 599 SEK and the offer started with 10 % refund and keep the coat, then 20 % and now 25 % but the alternative is that I return the coat by sending it back to China pay the return fee and eventual custom and tax fees …and it is not my wrongdoing.
And now everything is a questionmark. The communication stopped, I have a coat I cannot use and don’t want, my payment of 599 SEK I have lost.
I view this purchase to be fraudulent.

⁸Misleading advertising, unfair refund policy and extremely disappointing customer service

I ordered a dress advertised as beige, but the dress I received was rust red. This was not a minor difference in shade, but a significant discrepancy between the product advertised and the product delivered.

When I contacted customer service, I was offered a mere 25% refund. The alternative was to return the dress to China at my own expense.

Why should a customer have to bear the cost and inconvenience of an international return when the product does not match its advertised appearance?

I tried to resolve this matter reasonably, but the company refused to offer a fairer solution.

I have now decided to stop pursuing the matter because my time and energy are worth more than this dispute. That does not mean I consider the company's response acceptable.

My experience has been deeply disappointing, from the misleading product images to the inadequate customer service.

I would urge anyone considering ordering from this company to look carefully at its return policy and think twice before purchasing.

Based on my experience, I would not shop with this company again.

I have since discovered several other websites featuring what appear to be the same AI-generated models wearing the very same dress, which raises further concerns about the accuracy and authenticity of the product images used to advertise it.